Requested Pick Up Location: Citgo, 1405 Geneva St Opelika, AL 36801 (email I received) truck was at 942 Lee Rd, Salam AL, (text Message) I changed this location on the phone with a UHAUL Rep, and the changes did not get into the UHAUL system Salam, Al cause me to have extra mileage on the rental truck and my car, I do not understand why the UHAUL Rep did not make the changes into the system? I'm very upset with the UHUAL system Rep I spoke with :(michelle L.
Customer Reviews for Get N Go Convenience & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
better internet connection someone who understands equipment someone who can run the systemJENNIFER T.
Customer did not leave a comment.Mickey O.
Customer did not leave a comment.Mathew L.
I had to hook the trailer up myself and it took all I could do to pick it up on to my hitch. BULLSHITMICKEY T.
Customer did not leave a comment.Steve J.
Customer did not leave a comment.Timothy J.
Customer did not leave a comment.Brenda R.
1. Selected pickup location changed. 2. I tried to change the drop place but I couldn't change. 3. Ordered moving blanket was used one. 4. Ordered trolly was wrong.PANGI K.
Customer did not leave a comment.Denero W.
Customer did not leave a comment.Philip L.
Customer did not leave a comment.Benjamin S.
Customer did not leave a comment.Brad W.
Customer did not leave a comment.elizabeth H.
The process was not fast or fast or efficientâ€¦ There was no direction on what we should've done or what to do the attendant seemed to be a little confused that we were dropping something off. Perhaps, there should be a better advisory on their end on us coming. It seemed that the U-Haul business was an afterthought to their main businessCherie R.
Customer did not leave a comment.james M.
Customer did not leave a comment.DONNIE H.
Customer service was efficient and friendly!ADAM K.
Have all truck leave on a full tank of fuel to avoid shortest on return.RICKY A.
Customer did not leave a comment.Violet B.
Most helpful staff!EDWIN B.
I can not complain about the service or equpaula W.
Customer did not leave a comment.Evan J.
Nothing, he was very professional. Thank you for your service.Joseph C.
Customer did not leave a comment.SETH M.
all was goodJOHN F.
The gentleman at this location is the best thing that happened for Uhaul. He was most helpful. Prior to his assistance, I would have given you a big ZERO! Our original location and pick up time for 8am was not honored. Uhaul couldn't find a truck within 200 miles, which is odd because we were confirmed for pick up. Hindsight, we would have just brought our trailer and made 2 trips, that way we would have at least not wasted 10 hours of time for people who had worked 12 hour shifts and drove 2 hours to help move. Get and Go was a lifesaver. Uhaul, not so much!MARK B.
Customer did not leave a comment.LARRY W.
Customer did not leave a comment.Misty F.
Customer did not leave a comment.Jay E.
Customer did not leave a comment.CAROLYN L.
A bit rural for a return delivery from Auburn, ALRemer L.
Only recommendation is to have wheel chokes to park trailer tires against, lot has a gentle slope and trailer rolled a few feet once unhooked.Gregory H.
After point bank asking about the return of the deposit fee, was told by this representative it would be returned if equipment is returned on time and undamaged. I upheld my end of that agreement but still did not receive the deposit fee upon turning equipment in.Gaines P.
Customer did not leave a comment.SILVIA E.
Quick and easy process with the app! No problems at all.Edward A.
Customer did not leave a comment.BENJAMIN K.
This was the worst uhaul experience I have had. The customer service was dismal and the owner was unhelpful and rude. I expected so much more due to my previous uhaul experiences and was profoundly disappointed.Colleen M.
Pick up and return process was an absolute nightmare. Employee seemed to have very little knowledge and training on the Uhaul process and system. Tried multiple times to change my confirmed rate. I won't ever rent from this location again.David O.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Steve or Connor W.
The employee had no idea what was going on but she did call for help and get me taken care of quickly.Charles T.
Didn't know how to check me put. Location was an hour out of my way and where I had rented online.Brian S.
I was charged 2 times for the rental..angela L.
There seemed to be issues with the rental program when I was picking up and returning the truck and other items. Also I was told it was only $39.95 flat fee for 10 hour rental and no mileage would be added. The people I worked with were very nice and as frustrated as I was with the computer program. So when advertised as flat day rate then adding mileage doesn't seem right. I would recommend this site for rental but I think more training needs to be done with all who work there.Donna H.
Have the truck clean from insideVANESSA D.
Cancel this location's dealership as a U-Haul location. Very poor English. This location is a convenience store in rural Alabama with staff geared to selling pop/beer and not servicing a U-Haul customer. Plus, the customer service (counter guy) spoke very poor English and was unable to properly process my return with the slight change to the contract that was seen by both the U-Haul rep on the 800 line as well as the CS rep I was transferred to. No help at all.Douglas C.
Customer did not leave a comment.Eric A.
Customer did not leave a comment.cameron M.
Customer did not leave a comment.gary K.
Uhaul's computer system was delayed inputting returns info, at least I didn't have to wait around again. Uhaul's computer system is VERY POOR......Robert M.
Customer did not leave a comment.Undre M.
No issues at allPhillip H.
Customer did not leave a comment.John S.
One person working this convenience store. He did not speak very good English. He ignored me when I first walked to the counter, then took his time helping me. He was more focused on convenience store customers buying gas and beer than me. He would just walk away from me to check out someone else buying something. He did not understand the on-line process - I had to interpret for him. Took me about 30 minutes to check out. Then I had to go back to get the dozen pads I reserved. Inside of the cab was dirty and had ants crawling around.Randall H.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Derek H.
could barely speak English...we had to go way out of our way b/c the equipment wasn't available where we had reserved it even though I confirmed it the day before. We were at my son's college graduation and I got the call. It was VERY frustrating. Then the guy was trying to upsell us on everything. We paid for a dolly we didn't get.Julie W.
Customer did not leave a comment.Debbie O.
No guy barely spoke English he did not know how to work the computer system I had to guid him through it and then I had to take a picture of his computer screen so I knew where to drop the trailer of in West Palm Brach FL as he had now way to print it for me and I was the only customer he was having to deal with and it still took a hour to just get a trailerJames L.
Customer did not leave a comment.luke P.
they do not need to be a uhaul location. I had to help the owner fill in information on his laptop. My daughter and I had to show him how to print invoice. His card reader kept saying my card was invalid. He did not go outside to look at truck with us. The gas that was in the truck was a fourth of tank when we got in truck, but upon returning truck he said it was a half tank of gas. but it wasn't. I ask for a Dolly at least 3 times and was told it was in truck BUT it was NOT. The store owner said I didn't charge you for dolly but I requested one that I was willingly to pay for. My daughter and I did all information on the computer our self and told him how to print the invoice. He did not come out the store to pull truck out for us nor did he check the truck or go over invoice. He said just say a number for mileage, he did not say I needed to give more precise mileage estimate that it would vary my rate. I explained to him what we were doing and where we were taking furniture. I feel this does not need to be a rental location for uhaul because this man does not give the quality of service that this company represents.andrea B.
Owner was friendly, and easy to work with.ANTHONY D.
Customer did not leave a comment.Krista H.
Did not act like they cared or not that the a.c. didn't work.edward B.
Have someone that can speak and also understand the English language work this location. The clerk did not even know how to input the contract information in computer. Had to do it ourselves. Other than wasting an hour and half getting the truck the truck was clean and very nice.David S.
Rude. Sent me out with a half tank of fuel which then caused me to get charged by the drop off location. Refused to sell me the insurance when I asked what it covered.Jeffrey G.
The person working behind the counter did not speak English very well. Normally, this would not bother me, but he did not seem to have any interest in trying to make me understand him. I was not given any paperwork when I left, and nothing to say that I had returned the truck in good condition, with the proper amount of gas, moving pads, and the handtruck.JOHN H.
Customer did not leave a comment.Kimberly W.
Customer did not leave a comment.misty C.
The man who gave me the keys was rude and was recorded on the telephone yelling at me while I was speaking with the traffic control lady for uhaul. He also gave me a tow dolly with non working blinkers.Gregory B.
Where to start. I made a reservation to be picked-up on College Ave in Auburn, AL. My son goes to pick up the trailer and is told he is at the wrong location. The people at the College Ave made an effort to help and sent him to a location in Opelika, AL. At this location, they were not helpful and rudely told him the trailer was in Salem, AL (30 min drive one way). At this point, I discovered that an e-mail had been sent to me that morning. However, since I was flying, I did not receive this until about the time my son arrived at the Auburn location. I think it is terrible that you allow reservations at a specific location and then send them on a wild goose chase involving an hour round trip. This is the second time this has happened to me and it's unacceptable. If the item I need is not going to be available at the location I chose... then say so! At least then I can plan accordingly. Plus, the service was terrible except at the Auburn location.Michael L.
Nothing, the gentleman was very helpful and nice.CARLA P.
Back woods drop of area in a VERY rural area. I am extremely familiar with dealing with clients of all nationalities and various accents...this clerk was incomprehensible. No receipt was given, no confirmation of drop off was provided. I'm not sure he even understood what I was requesting.LORI S.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Cathleen B.
All I did was drop off a trailer so I am unsure of how well their renting process is.Johnny H.
Customer did not leave a comment.Willie P.
person couldn't speak english well. took me 45 minutes even after reserving it online to rent because he didn't know what he was doing. He was out of paper for his printing so I had to take a photo of my receipt with my phone. Will not ever go back there again.kevin C.
Customer did not leave a comment.BARRY W.
Customer did not leave a comment.Rosemary B.
It took a long time to rent the trailer and when we got it the left tail light only worked sometimes. Manager was very friendly though and tried his best to help out.Timothy M.
I ordered online and the box road unsullied did not have the truck I needed so they told me that another location 18 miles from my house had one. They also stated they would add in extra miles. Well they did not add in the additional miles and I had to pay extra for them.Monica S.
Not make someone drive an hour to pick up their trailer.Joshua P.
Horrible service every time I reserve with Uhaul I rented appliance dolly and didn't have at location when I got there unfortunately it's the only company around.Daniel A.
The clerk could not speak English very well. I had to go behind the counter and in put my information because he was not able to do it. I ended up having to speak with his daughter on the phone and she took care of it from home. I didn't get a walk through of the vehicle and was told to just drop it off where ever I wanted to. It was a bazaar experience.COREY E.
Customer did not leave a comment.WILLIAM G.
The man running the store was unaware that we had changed our pick up location, he had no idea how to do the transaction and we had to do it over the phone at our original location in Auburn. We were not told until the day of that our location had changed to the middle of no where way out of the way, and for a young girl I felt completely unsafe in that area.VICTORIA L.