I was not told about refueling truck all I was told is that I would be billed 1.09 per mile for fuel. I rented a 10 inch truck and hand truck for 7 and my balance was over $200. I called and asked why he said because I didn't refuel. The truck was below a quarter of tank when I got it. I put enough gas on to get it back to where it was. I need someone from corporate to get in contact with me asap
THOMAS S
Customer Reviews for Get Rolling Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Uhaul had water in back and front
Tamara PWorst U-Haul experience in my entire life, won’t use or recommend U-Haul to anyone. Finally was able to get all the equipment we requested, at a much higher price than quoted, you get the U-Haul home and it has someone else’s furniture in the back of it. Pick up location told us to figure it out or dispose of it on our own and hung up on us.
Megan SWe canceled our order due to issues in Boone and did not use this location.
BRYAN SI dropped the truck off on Memorial Day, one day early. The sign on the door said they were open. An employee in the back said I would have to come back when the boss got there around 10:30. I did but no one was there. I stopped by later and the boss was there dealing with another customer. The boss told me to just park it in the back and leave the keys in the drop box which I did. If he had told me they weren't open, would have come back on Tuesday the 27th when it was due. I was charged a 20.00 after hours drop off fee. I think this was unfair. The boss said the fee was put on by U-Haul and he would look into it. I feel robbed and want nothing else to do with U-Haul.
STEVEN H