Customer Reviews for Giddens Auto Parts
(U-Haul Neighborhood Dealer)

253 reviews

301 W Franklin St   Sylvester, GA 31791
(W Of Main St)

(229) 776-6003

Office Hours

  • Monday - Friday:
    8:30 am - 11 am / 12 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(229) 776-6003

301 W Franklin St
Sylvester, GA 31791
(W Of Main St)

Services at this Location:

Office Hours

  • Monday - Friday:
    8:30 am - 11 am / 12 pm - 4:30 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I initially reserved a truck from another location. I ran into an issue and was going to be late picking up the truck. I tried to call the number listed for the location but evidently it was the wrong number. When I went to pick the truck up it was no longer available.

STEPHEN M 
Rating:
5.0

Customer did not leave a comment.

joanne t 
Rating:
5.0

Truck share 247 needs some work guys. I couldn’t return the truck without dealing with the site directly as the picture uploader was broken. It would not save the pictures for the truck to allow the arduous return process to work. Everything going digital is not the future we wanted. Sometimes you need someone to interact with. I’d pay more for a rental if I had someone to talk to.

BRENT N 
Rating:
5.0

Customer did not leave a comment.

Alisa C 
Rating:
1.0

The vechile was giving to me on E I literally had to wait until the person arrive to receive the right key they gave me the wrong key

Jacquez D 
Rating:
5.0

Customer did not leave a comment.

melissa j 
Rating:
2.0

Truck was unlocked and making alot of noise. Back was open in rain when picked up. Not my best experience since I reserved a trailer and was told to go to another store that was closed so I had to rent the truck.

Christopher B 
Rating:
5.0

Customer did not leave a comment.

melissa j 
Rating:
3.0

Customer did not leave a comment.

David W 
Rating:
1.0

The lady who managed the store was rude, and was not pleasant. The gentleman ended up helping us, and was much more friendly.

Kellie G 
Rating:
5.0

Customer did not leave a comment.

JOEL G 
Rating:
5.0

Customer did not leave a comment.

allen g 
Rating:
5.0

Customer did not leave a comment.

MELISSA J 
Rating:
5.0

Great Service!

FREDDIE B 
Rating:
3.0

The vehicle was picked up by a service team, I didn’t deal with this location.

KATIE T 
Rating:
5.0

Everything was great

Casey B 
Rating:
5.0

Customer did not leave a comment.

Quintard P 
Rating:
1.0

Customer did not leave a comment.

Lynn M 
Rating:
5.0

Customer did not leave a comment.

Ralph W 
Rating:
1.0

I received my receipt, and I was not credited the $50 for the missing furniture pads I ordered that were not available. I will never use uhaul again, and will advise all family and friends to stay away from this dishonest company.

Joshua R 
Rating:
5.0

Customer did not leave a comment.

Debra T 
Rating:
5.0

Customer did not leave a comment.

Brian C 
Rating:
1.0

Customer did not leave a comment.

Luis A 
Rating:
5.0

Customer did not leave a comment.

Sam C 
Rating:
5.0

Customer did not leave a comment.

Dawn D 
Rating:
1.0

Customer did not leave a comment.

NICOLAS L 
Rating:
5.0

Customer did not leave a comment.

Jennifer A 
Rating:
1.0

The cell service is terrible there, it took me about 3 hours to finish the online application

Rodriquez P 
Rating:
3.0

This was the worst experience in moving in my life. It was not the pick up site’s fault- it was the overall experience. I was told to pick up the truck in one place and they didn’t have it. I was told I has to go 30 minutes to another location to pick it up. I was told if they weren’t there to pick it up through the mobile service, which wouldn’t work… Then the person wasn’t there at the site due to a death in the family. Uhaul never notified me that the location had changed. I had movers coming at 10am, based on a pick up time of 9:30, but I didn’t make it back with the truck until after 11am. I will not used U-haul again. I know Uhaul doesn’t employ the movers, but the movers that unloaded the truck were horrible too. They damaged furniture, walls, didn’t bring a dolly and scratched floors that I now have to pay to repair. Overall a completely horrible experience.

Rachel D 
Rating:
5.0

Customer did not leave a comment.

DANA R 
Rating:
5.0

GREAT SERVICE...GREAT ATTITUDE

Travis P 
Rating:
4.0

Customer did not leave a comment.

Zachary T 
Rating:
5.0

Customer did not leave a comment.

LATETIA O 
Rating:
5.0

Customer did not leave a comment.

MELVIN P 
Rating:
2.0

Made change to this drop off. Was told to keep truck one extra day because location closed. When I arrived staff was not there and was told to do drop off online. Costing me an extra day.

Timothy D 
Rating:
3.0

My drop off experience could have been better if there was somebody at the location to take in my rental. I had to leave the truck and drop the keys in the Dropbox. I would have preferred to have some one to check me in and close out the rental.

ANTHONY P 
Rating:
5.0

Customer did not leave a comment.

bryce O 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J 
Rating:
2.0

Closed. Need people on site.

ZEMBALIST B 
Rating:
4.0

The pickup was very .

fred d 
Rating:
5.0

Customer did not leave a comment.

adam s 
Rating:
5.0

Customer did not leave a comment.

Wesley W 
Rating:
4.0

Quick and easy drop off Storm was coming - personnel helpful

Dennis P 
Rating:
4.0

Not the fault of the place I picked up at, but the app didn't work from pick up to drop off. Fortunately, the owners at the pick site happened to be there, so I was able to get the truck.

Shawn S 
Rating:
5.0

Customer did not leave a comment.

Noe A 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
1.0

Really appreciate (Karen's) thoroughness. Not sure what her name was but definitely a (Karen)! Thanks for over thinking your responsibilities!!! Hopefully uhaul can give her a participation trophy to help make her feel better! Also the lot was trashy and not easily accessible. Example trailers parked on a 35 degree hill, scrap metal piles, old junk cars. Not to mention the dogs barking at me the hole time of the check-in. I've used probably 50 trailers from uhaul in the last few years. Picking up this unit was extremely difficult. The only star this place get from me is zero. Uhaul must definitely be desperate for dealers in this peanut town!!

DERRICK B 
Rating:
3.0

Customer did not leave a comment.

Keith S 
Rating:
5.0

Have more vehicles available in different sizes...definitely add a pickup truck to your inventory.

LEROY A 
Rating:
3.0

If you are going to charge a customer for leaving less gas in the vehicle than what they got it at, the vehicle should be given a fresh full tank of gas for the next customer so they aren’t having to turn around and immediately fill it themselves right off the bat

JACQUELYN P 
Rating:
5.0

Customer did not leave a comment.

Garrett K 
Rating:
5.0

Customer did not leave a comment.

MELISSA J 
Rating:
3.0

Available space for in town customers to park

Tanya B 
Rating:
1.0

This was one of the worst experiences ever.

Vontressa D 
Rating:
5.0

She was quick and very nice. Check in was very good. Great service.

TAMMIE O 
Rating:
4.0

Truck window was covered with bugs and interior smelled like wet dog. Steering was noisy.

MARK M 
Rating:
5.0

Customer did not leave a comment.

ROBERT B 
Rating:
4.0

Customer did not leave a comment.

Bill G 
Rating:
5.0

Lisa was very helpful

Leroy E 
Rating:
4.0

Customer did not leave a comment.

Tony W 
Rating:
5.0

Customer did not leave a comment.

melissa j 
Rating:
5.0

Nothing , You are doing well !

John G 
Rating:
4.0

Customer did not leave a comment.

Karin L 
Rating:
5.0

Customer did not leave a comment.

Richard M 
Rating:
3.0

Ask a customer if this is their first time renting with uhaul. If it is give them a walk through on the vehicle or whatever they are renting. Point out the drop box and etc. If you are local then this is the spot but due to not being from the area I needed to leave my vehicle. The location had room but gave the impression they did not. Again if you are local maybe you are use to the treatment but I'm an out of towner who needed some hospitality. I'm not using them again.

TATANISHA J 
Rating:
5.0

Customer did not leave a comment.

THERESA S 
Rating:
5.0

Keep up the great work

Maria B 
Rating:
5.0

Customer did not leave a comment.

Tangelneka W 
Rating:
5.0

Customer did not leave a comment.

MELISSA J 
Rating:
4.0

Customer did not leave a comment.

MELISSA J 
Rating:
5.0

Had issues using the App. The actual program worked fine but the waiting for reaponses to get everything verified and the code to get took way to long. The lady at location ended up helping me to get everything procured.

COREY K 
Rating:
4.0

Customer did not leave a comment.

FREDDIE W 
Rating:
5.0

Customer did not leave a comment.

ANGELA C 
Rating:
5.0

Customer did not leave a comment.

Eric M 
Rating:
3.0

Customer did not leave a comment.

TOINETTE P 
Rating:
5.0

Customer did not leave a comment.

Johnny C 
Rating:
4.0

This was the second location I was sent to. The first location I had reserved a trailer. Got there on time and the people decided to go to lunch causing me not to be able to get the trailer and then driving an extra hour and putting me behind schedule. I’m not sure if I would recommend uhaul to anybody in the future

Stacey C 
Rating:
5.0

Customer did not leave a comment.

RANDLE R 
Rating:
5.0

Just keep giving same great service and excellent customer service as I received

LAWRENCE Y 
Rating:
3.0

The drop off location was closed and we had to go through the website for the drop off. Had I known before that I would have to download an app, give U-Haul access to my location and photos on my phone and who knows what else you are trying to gather from my personal device I would have declined the option all together. This was a very poor experience from start to finish and I will look at other companies before choosing a rental truck in the future

Gary W 
Rating:
5.0

Customer did not leave a comment.

Alice W 
Rating:
5.0

Customer did not leave a comment.

Toinette P 
Rating:
5.0

Great customer service

Eric M 
Rating:
5.0

Customer did not leave a comment.

Lorenzo H 
Rating:
5.0

They were wonder.

KAREN S 
Rating:
2.0

Non inviting atmosphere. Old antique selling establishment, not set up as a comfortable u haul establishment. However, sales clerk appeared knowledgable and very confident.

MELISSA C 
Rating:
5.0

Customer did not leave a comment.

Rhonda H 
Rating:
4.0

Customer did not leave a comment.

CATHERINE M 
Rating:
5.0

Customer did not leave a comment.

Hunter D 
Rating:
5.0

Customer did not leave a comment.

TERRY W 
Rating:
5.0

Ms. Lisa was awesome; such great customer service!!!

THERESA O 
Rating:
5.0

Customer did not leave a comment.

LARRY J 
Rating:
3.0

Customer did not leave a comment.

Shameaka W 
Rating:
5.0

Customer did not leave a comment.

robert s 
Rating:
5.0

Great customer service...

camille t 
Rating:
5.0

Customer did not leave a comment.

Deanna D 
Rating:
5.0

Thankyou

Christopher G 
Rating:
1.0

The Sylvester location was a complete disaster. The representative at the Sylvester location was rude and didn’t give accurate information. I called and reserve my truck at the beginning of the week for the Sylvester location. The very next day, I got a call from U-haul and was told that I needed to pick up my truck from the Ashburn location. I was fine with that, but when it was time to pick up my truck, I called Ashburn the day of and was told there were no available trucks. I went to the Sylvester location, because that’s where I originally ordered my U-Haul from. I got there and the representative was agitated and when I explained my situation, she told me that she didn’t have a truck and said I should call Uhaul customer service. I happen to see a truck in the right side of the parking lot and asked about that one. The representative told me it was a “In town” truck and couldn’t be use to me. I was traveling out of town. I then called U-haul customer service and told them my situation and was informed there was a 26 ft truck that had no reservation on it. It was indeed a truck on the other side of the parking lot that the representative didn’t inform me on. I was given the run around until customer service fixed the problem & allowed me to get the truck.

Jasmine C 
Rating:
5.0

Maintain the equipment. Also, provide ALL the parts needed so that the roadside assistance person can repair a broken unit. The gent who came out said he had a new spring, but the U-bolt to hold it on is near impossible to get and that U-Haul only sends one at a time rather than stocking spare U-bolts with the Service Provider.sd

David H 
Rating:
5.0

Customer did not leave a comment.

Carol A 
No reviews have been submitted for this location.

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