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DAVID M
Customer Reviews for Giddens Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was NOT supposed to be the pick up location....BUT I had NO choice but to go here,because the Uhaul truck was not delivered to the original pick up site on the date ir was reserved for.This issue needs to be fixed.This caused me to waiste and hr to go, then another to come back, then to have to load tge truck, which made me late on returning the truck , AFTER HOURS. THIS NEEDS TO BE FIXED.
CHRISTINA SNo need for improvement here. Staff were kind and professional
THOMAS FNo complains at all. Perfect service.
TIBERIUS MEverything went smoothly and with no issues. We were well informed before pickup about times and everything was handled quickly.
MELODY MEasy drop off through the app. Convenient option and much appreciated. Allowed us to do a Sunday return of the trailer so no personnel assisted us as they were closed at that time.
Robert MSafe location, very friendly service. Very helpful with any questions.
Amanda DNot all people are familiar with self service. It should have been explained in detail better by everyone including u haul when I called the customer service number. The worst experience I have ever had with this company. I definitely would not recommend this area nor self service u haul to anyone.
ADRIANA SThe lady who helped me was nice on the outside, but it was obvious she didn't really want me there and that I was a bother.
BURTON CI initially reserved a truck from another location. I ran into an issue and was going to be late picking up the truck. I tried to call the number listed for the location but evidently it was the wrong number. When I went to pick the truck up it was no longer available.
STEPHEN MTruck share 247 needs some work guys. I couldn’t return the truck without dealing with the site directly as the picture uploader was broken. It would not save the pictures for the truck to allow the arduous return process to work. Everything going digital is not the future we wanted. Sometimes you need someone to interact with. I’d pay more for a rental if I had someone to talk to.
BRENT NThe vechile was giving to me on E I literally had to wait until the person arrive to receive the right key they gave me the wrong key
Jacquez DTruck was unlocked and making alot of noise. Back was open in rain when picked up. Not my best experience since I reserved a trailer and was told to go to another store that was closed so I had to rent the truck.
Christopher BThe lady who managed the store was rude, and was not pleasant. The gentleman ended up helping us, and was much more friendly.
Kellie GGreat Service!
FREDDIE BThe vehicle was picked up by a service team, I didn’t deal with this location.
KATIE TEverything was great
Casey BI received my receipt, and I was not credited the $50 for the missing furniture pads I ordered that were not available. I will never use uhaul again, and will advise all family and friends to stay away from this dishonest company.
Joshua RThe cell service is terrible there, it took me about 3 hours to finish the online application
Rodriquez PThis was the worst experience in moving in my life. It was not the pick up site’s fault- it was the overall experience. I was told to pick up the truck in one place and they didn’t have it. I was told I has to go 30 minutes to another location to pick it up. I was told if they weren’t there to pick it up through the mobile service, which wouldn’t work… Then the person wasn’t there at the site due to a death in the family. Uhaul never notified me that the location had changed. I had movers coming at 10am, based on a pick up time of 9:30, but I didn’t make it back with the truck until after 11am. I will not used U-haul again. I know Uhaul doesn’t employ the movers, but the movers that unloaded the truck were horrible too. They damaged furniture, walls, didn’t bring a dolly and scratched floors that I now have to pay to repair. Overall a completely horrible experience.
Rachel DGREAT SERVICE...GREAT ATTITUDE
Travis PMade change to this drop off. Was told to keep truck one extra day because location closed. When I arrived staff was not there and was told to do drop off online. Costing me an extra day.
Timothy DMy drop off experience could have been better if there was somebody at the location to take in my rental. I had to leave the truck and drop the keys in the Dropbox. I would have preferred to have some one to check me in and close out the rental.
ANTHONY PClosed. Need people on site.
ZEMBALIST BThe pickup was very .
fred dQuick and easy drop off Storm was coming - personnel helpful
Dennis PNot the fault of the place I picked up at, but the app didn't work from pick up to drop off. Fortunately, the owners at the pick site happened to be there, so I was able to get the truck.
Shawn SReally appreciate (Karen's) thoroughness. Not sure what her name was but definitely a (Karen)! Thanks for over thinking your responsibilities!!! Hopefully uhaul can give her a participation trophy to help make her feel better! Also the lot was trashy and not easily accessible. Example trailers parked on a 35 degree hill, scrap metal piles, old junk cars. Not to mention the dogs barking at me the hole time of the check-in. I've used probably 50 trailers from uhaul in the last few years. Picking up this unit was extremely difficult. The only star this place get from me is zero. Uhaul must definitely be desperate for dealers in this peanut town!!
DERRICK BHave more vehicles available in different sizes...definitely add a pickup truck to your inventory.
LEROY AIf you are going to charge a customer for leaving less gas in the vehicle than what they got it at, the vehicle should be given a fresh full tank of gas for the next customer so they aren’t having to turn around and immediately fill it themselves right off the bat
JACQUELYN PAvailable space for in town customers to park
Tanya BThis was one of the worst experiences ever.
Vontressa DShe was quick and very nice. Check in was very good. Great service.
TAMMIE OTruck window was covered with bugs and interior smelled like wet dog. Steering was noisy.
MARK MLisa was very helpful
Leroy ENothing , You are doing well !
John GAsk a customer if this is their first time renting with uhaul. If it is give them a walk through on the vehicle or whatever they are renting. Point out the drop box and etc. If you are local then this is the spot but due to not being from the area I needed to leave my vehicle. The location had room but gave the impression they did not. Again if you are local maybe you are use to the treatment but I'm an out of towner who needed some hospitality. I'm not using them again.
TATANISHA JKeep up the great work
Maria BHad issues using the App. The actual program worked fine but the waiting for reaponses to get everything verified and the code to get took way to long. The lady at location ended up helping me to get everything procured.
COREY KThis was the second location I was sent to. The first location I had reserved a trailer. Got there on time and the people decided to go to lunch causing me not to be able to get the trailer and then driving an extra hour and putting me behind schedule. I’m not sure if I would recommend uhaul to anybody in the future
Stacey CJust keep giving same great service and excellent customer service as I received
LAWRENCE YThe drop off location was closed and we had to go through the website for the drop off. Had I known before that I would have to download an app, give U-Haul access to my location and photos on my phone and who knows what else you are trying to gather from my personal device I would have declined the option all together. This was a very poor experience from start to finish and I will look at other companies before choosing a rental truck in the future
Gary WGreat customer service
Eric M