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CHRISTOPHER J.
Customer Reviews for Giddens Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Closed. Need people on site.
ZEMBALIST B.The pickup was very .
fred D.Quick and easy drop off Storm was coming - personnel helpful
Dennis P.Not the fault of the place I picked up at, but the app didn't work from pick up to drop off. Fortunately, the owners at the pick site happened to be there, so I was able to get the truck.
Shawn S.Really appreciate (Karen's) thoroughness. Not sure what her name was but definitely a (Karen)! Thanks for over thinking your responsibilities!!! Hopefully uhaul can give her a participation trophy to help make her feel better! Also the lot was trashy and not easily accessible. Example trailers parked on a 35 degree hill, scrap metal piles, old junk cars. Not to mention the dogs barking at me the hole time of the check-in. I've used probably 50 trailers from uhaul in the last few years. Picking up this unit was extremely difficult. The only star this place get from me is zero. Uhaul must definitely be desperate for dealers in this peanut town!!
DERRICK B.Have more vehicles available in different sizes...definitely add a pickup truck to your inventory.
LEROY A.If you are going to charge a customer for leaving less gas in the vehicle than what they got it at, the vehicle should be given a fresh full tank of gas for the next customer so they aren't having to turn around and immediately fill it themselves right off the bat
JACQUELYN P.Available space for in town customers to park
Tanya B.This was one of the worst experiences ever.
Vontressa D.She was quick and very nice. Check in was very good. Great service.
TAMMIE O.Truck window was covered with bugs and interior smelled like wet dog. Steering was noisy.
MARK M.Lisa was very helpful
Leroy E.Nothing , You are doing well !
John G.Ask a customer if this is their first time renting with uhaul. If it is give them a walk through on the vehicle or whatever they are renting. Point out the drop box and etc. If you are local then this is the spot but due to not being from the area I needed to leave my vehicle. The location had room but gave the impression they did not. Again if you are local maybe you are use to the treatment but I'm an out of towner who needed some hospitality. I'm not using them again.
TATANISHA J.Keep up the great work
Maria B.Had issues using the App. The actual program worked fine but the waiting for reaponses to get everything verified and the code to get took way to long. The lady at location ended up helping me to get everything procured.
COREY K.This was the second location I was sent to. The first location I had reserved a trailer. Got there on time and the people decided to go to lunch causing me not to be able to get the trailer and then driving an extra hour and putting me behind schedule. I'm not sure if I would recommend uhaul to anybody in the future
Stacey C.Just keep giving same great service and excellent customer service as I received
LAWRENCE Y.The drop off location was closed and we had to go through the website for the drop off. Had I known before that I would have to download an app, give U-Haul access to my location and photos on my phone and who knows what else you are trying to gather from my personal device I would have declined the option all together. This was a very poor experience from start to finish and I will look at other companies before choosing a rental truck in the future
Gary W.Great customer service
Eric M.They were wonder.
KAREN S.Non inviting atmosphere. Old antique selling establishment, not set up as a comfortable u haul establishment. However, sales clerk appeared knowledgable and very confident.
MELISSA C.Ms. Lisa was awesome; such great customer service!!!
THERESA O.Great customer service...
camille T.Thankyou
Christopher G.The Sylvester location was a complete disaster. The representative at the Sylvester location was rude and didn't give accurate information. I called and reserve my truck at the beginning of the week for the Sylvester location. The very next day, I got a call from U-haul and was told that I needed to pick up my truck from the Ashburn location. I was fine with that, but when it was time to pick up my truck, I called Ashburn the day of and was told there were no available trucks. I went to the Sylvester location, because that's where I originally ordered my U-Haul from. I got there and the representative was agitated and when I explained my situation, she told me that she didn't have a truck and said I should call Uhaul customer service. I happen to see a truck in the right side of the parking lot and asked about that one. The representative told me it was a “In town†truck and couldn't be use to me. I was traveling out of town. I then called U-haul customer service and told them my situation and was informed there was a 26 ft truck that had no reservation on it. It was indeed a truck on the other side of the parking lot that the representative didn't inform me on. I was given the run around until customer service fixed the problem & allowed me to get the truck.
Jasmine C.Maintain the equipment. Also, provide ALL the parts needed so that the roadside assistance person can repair a broken unit. The gent who came out said he had a new spring, but the U-bolt to hold it on is near impossible to get and that U-Haul only sends one at a time rather than stocking spare U-bolts with the Service Provider.sd
David H.Good job
Lorenzo M.Location not open when I turned in truck.
Bennie H.Not at all satisfied with U-Haul, I reserved a truck, tow dolly and appliance dolly on oct 9th, I received an email stating that I would get a call on the day prior to pick up to confirm time and place, that call never happened. I reserved the truck for oct 23 at 10 am, when I arrived at the location where I reserved the truck I was notified that my reservation was in the next city and over 20 miles away and that they had me listed to pick up at 2 pm. Giddens auto changed my time to 10 am but I still wasted over an hour of precious moving time running all over gods green earth fixing what U-Haul screwed up. I am not pleased at all with U-Haul but my pick up and drop off locations we good, but U-Haul my advice to you is to get it together or you will loss business even though you are the cheapest, but then I guess you get what you pay for.
Jody S.The only issue we had was the distance from our home to pick up the equipment. Roughly 75 miles from home. No closer equipment available for the time we needed it. Used roughly a quarter tank of gas just to get the equipment to our home from pick up point.
Danny W.Was difficult to find the key box.
Denise W.Very accommodating to our needs. Easy check out and easy drop off!
Tammy H.We reserved a truck and when we went to pick it up (Albany, GA location) we were told there were no trucks available. This was after we received a call the evening before stating that they gave our truck to someone else but they will upgrade us free of charge. We arrived to pick up our truck at 7am when they opened and NO TRUCK. What a rocky start to an already stressful day. They told us to drive 30 minutes away (Sylvester) to try to rent one there. We should have received a heavy discount to say the least. Please let me know if this complaint was heard.
James P.2 thumbs up
Cartisha L.Same great service I had got
LAWRENCE Y.The vehicle that I moved would have fit on a car dolly. It was a rear wheel drive vehicle with a automatic transmission. Because of the policy I had to rent a Auto Transport trailer. I understand that your company does not want to be responsible for damage to a vehicle or the automatic transmission. Your company needs to have something that the customer can sign so that your company is not held responsible for any damage to the automatic transmission on a rear wheel drive vehicle or to the vehicle it self. I have been a mechanic for 37 years so I understand what has to be done so a rear drive vehicle with an automatic transmission can be towed. Thank you.
Michael G.Someone needs to inspect the vehicles mechanically before they are issued out, the 20' truck that was going to be issued to me had two of the four rear tires bad, last thing I needed was a blow out going through Atlanta.
William G.I returned the truck at 3:30 the store was closed. The app would not work. I stayed on the phone over an hour trying to reach customer service.
TAWANER C.Do not allow reservation when the uhaul location is closed.
Michael G.