Good service
ISRAEL R.
Customer Reviews for Giddings 66
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was to pick up a 6x12 trailer in la grange@ 0930, but no trailer was dropped off at that site, i had made reservations 2 weeks before, but no trailer was ready, went to Giddings site.
Renee J.The employee helped with all my needs. Including some that I forgot about.
Steven M.They are the best!!!
JOCELYN C.Excellent!
James Andrew H.Exceptional customer service
Bryan E.All went well. This not the first time i use Uhaul or the app. I do have to say the app is sometimes not very user friendly. This time no matter what I did I could not upload my images. I really like to use the app because it is a very convenient way of doing things. Jusy sometimes it does not work properly and something that should be very easy and quick ends up bring a very long and hard task. Overall all good.
Melisa G.When making a reservation online and wanting the larger enclosed trailer, it was very upsetting that the day or two before needing the trailer I was contacted by the Austin office and had to downsize. I understand y'all double book constantly online. That is unprofessional. This has nothing to do with the local office.
Stephanie L.Nothing at all, Linda is amazing! Thank you for all your help!
Tana D.On a holiday weekend. Please give customer lock box info. So he can return the keys.
Arturo V.The vehicle I rented had a few minor issues, the right front turn signal light was out, the cargo light was out, and the vehicle took way longer than normal to shift gears.
Shanon G.The people at the location are not very friendly and seem to feel like they are above others. I have been to that location many times to rent a uhaul and have always left disappointed. Only go there when i don't have any other options.
Thomas C.Extremely friendly owners.
Amy H.Place is fine. Truck is garbage.
Austin H.It was a night drop off so no contact that evening
CHRISTINA LYNN N.Too expensive. You lull people into your 19.95 a day special and rake them over the coals with .79 cents a mile charges. For this reason I won't be using uhaul ever again. You see I value honesty with all aspects of life, this includes business. You weren't honest, you were deceptive. So I won't be recommending uhaul to anyone. The Giddings location I rented from was top notch though. What a shame they deal with you, a deceptive company. Too bad.
Jimmy T.cannot imagine
LARRY S.I had no problem with the truck or it being available. But to be honest, we had a great deal of trouble with the process. I was “Awaiting Approval†for 30 minutes and also not able to speak with someone on the “24/7†contact us phone line. I was on hold for over 20 minutes before hanging up. We were waiting with two small children and late to our destination. Additionally, upon drop off I received a receipt and do not understand if I was charged for an “extra day†when the rental said pick up was due on Tuesday at 9:00. To be honest we have additional hauling needs and I am reluctant to use UHaul after this experience. I've always thought of UHaul first and now I don't know if it is worth the hassle and challenge. Thanks for requesting feedback, it is encouraging to know that you are receiving this information so you can improve workflows and systems. Sincerely, Leslie Ott
Leslie O.I had never rented a uhaul so I wasn't really sure what to expect. I went after hours and it took a little while to get me approved because of needing extra items, i.e. passport, lease agreement, work verification, etc. I wish I would have know that was to be expected because I would have been better prepared. I had a deadline to meet someone to pick up some furniture so it was stressful to say the least. I also had a hard time finding the keys, the description stated something like this: "between the right side of the truck and the pole, the combo is 729", There are several different poles there, so I looked for a bit. There is an actual freestanding lock box by the front door of the business, I don't understand why it wasn't more clear as to where the box was located.
Sylvia S.Always a welcoming atmosphere and the ladies up front are so sweet!
Rodolfo G.The truck I rented was not super clean inside, somone had been smoking in it prior to me renting it. There was ash in the cabin and the ash tray was full. Truck needed to be cleaned up on the exterior.
Kyle C.No improvements needed at this location. Both were very polite and helpful.
MICHAEL N.I had to WD-40 the ratchet straps on front of auto hauler. Very rusty and would not release. All good now for the next customer. Great trailer to pull an auto on. Didn't even know it was behind me. Will use again in the future.
Robert P.It was a great experience. Working with the Giddings UHaul was a good experience. The staff were wonderful and the truck was in very good condition. It went vey smoothly.
RUTH C.after 25 years of picking up uhaul at Lagrange, Tx, every spring & fall antique show.. this year we had to travel to Giddings..pay for an extra day..extra mileage..even though I made my reservation 6 days in advance... UHaul SUCKs..you don't care..big company v. individuals..as usual.. take our $ & laugh in our faces...I'm buying my own truck... I'm done with Uhaul & their lies
Joe G.UHaul in Giddings is awesome! Jason and Linda were very helpful.
Danna M.Excellent job.
Frank M.They were closed, so we dropped the trailer off. However, the person we called was very helpful.
karin G.The truck road very poorly. Hard to handle on bad condition roads. Noisy cab. Bounced all over the road. Cruise control would not always disengage when brakes were applied. Drifted to the right. Extremely poor gas mileage (6 mpg).
Linda S.Very nice lady at the front counter.
Jorge S.We were given the wrong address to pick up Then had to drive even further to pick a trailer up that we had to find ourself!! TERRIBLE SERVICE!!!! I would NEVER rent or recommend anyone to rent from Uhual!
Kalista B.I have worked with Sylvin's for about 11 years for both U-haul and other needs. They always took care of me with 100% satisfaction.
Robin S.I just dropped it off
Pamela K.Excellent service. Very nice lady at the front desk
Pamela K.The brakes on the truck need checked. It was hard to get it to stop and the brakes squealed
Alicia G.Nothing - Everyone I spoke to was extra friendly, got the truck quick and I was on my way.
Patricia B.