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KELLY G
Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All Good
ASUAL AGilman Street Rentals is simply the best in the East Bay. This time, I had an emergency need for a van. Even so, Travis set me up lickity split. Within moments, I was in the van and on task. Thanks, Travis.
R TManager is awesome. Absolute competence and warmth.
PAUL JGreat service. Location is the best! Most always have what I need in stock.
ROBERT BConvenient location, smooth pickup and return.
REGINALD GPoor customer service and not professional. The technician was not accommodating and rushed me through the process. I do not recommend this location.
Toccara CEasily the least annoying U-Haul pickup experience I've ever had, will keep coming back to this spot!
COLLEEN Mgreat service
Maureen KTravis is awesome ! He always comes through with a truck
noe fOkay!
Juan CI would suggest that they ask if you'd like help starting up the vehicle. Some people probably wouldn't need the help, but others like myself who didn't feel completely confident in driving a van or a truck might like to have a little assistance before driving off the premises. It would be nice if that were offered. I went back in and asked questions so then I got help. The gentleman was very helpful, he adjusted the steering wheel for me, answered my questions and put me at ease.
DEBORAH WThis is the best UHaul location I have ever worked with (and i have worked with many). It is humble, but the staff is absolutely incredible. AAA+++ highly recommended
Jeff SFast, friendly & professional! Well done! Thank you
JOSEPH LIt was exactly what I needed, we will be using UHaul again, thank you for all your help!
Iris HThe person working at this location went above and beyond. I've never had a more helpful or pleasant customer service interaction for a task like this. I had a stressful move to do, and the custo.er service agent at this location made such a big difference. I would recommend this location 1000%.
ZACHARY FGreat service! Manager is very helpful. Will definitely use this location again. Thank you.
EDGAR MAll good! Thank you!
JUAN OHelpful, efficient staff. Truck was pretty busted, fine on surface streets, but a menace with wobbly steering on the freeway.
EUGENE FGood truck & good service.
MATTHEW MNot much at all. They were polite, fast and very organized.
RICHARD BGuy at the office/front desk is helpful and made the process A LOT LESS PAINLESS compared to my last experience with U-Haul
Jack LThis location is fine. The app has all kinds of misdirections and problems with out of sync notifications, unclear signup/payment info screens, etc. The reservation process was easy to edit in the app, but the website was way clearer for the booking part. Are there rage click or confusion metrics for different screens on the app? I was honestly confused enough to give up my initial attempt to book on the app.
MAX LThe seats had a little dog hair - a slight vacuum would be good before renting. Other than that perfect
NANNETTE VTravis was a huge help to me when I needed to find a gas station that would accomodate the 20ft truck that i rented as well as being polite & courteous.
LEV MVery helpful and nice employee.
CHARLES SNice experience. Vehicle was ready for pick up and the reservations were accurate. All good!
GILBERT TImplement the mobile check in system.
KAMEKA GThank you Travis!
CHRISTOPHER MThe representative Travis was very helpful and friendly.
TARA BPick up and drop off was hassle free. Customer service rep was friendly and informative.
Maya Gvery friendly worker
ERIKA GJust to mention that the gentleman who manages this location is always efficient and kind.
NICHOLAS FI was told that the truck could be returned by my driver to Walnut Creek and be dropped off with a key drop. When my driver got to Walnut Creek, he was told he could not do so and that he had to return the truck to Berkeley this of course is totally unacceptable and I expect some reimbursement for my time and expense.
ATALO CFix the seats, fix the heat, fix the cabin lights.
PETER KThe truck was much nicer than I was expecting. The person who checked us in did a great job. The only thing that would have been helpful was if he could have spent 5 minutes talking about the truck before I drove off the lot. I get that I could have asked.
EMMETT WAlways a joy to do business with the Berkeley UHaul team. Thank you!
William BGreat support and flexibility from the staff member running the location, thank you!
Paul HDear UHaul. I have been a longtime customer of UHaul throughout the years. Many moves we have spent together. I have always received excellent customer service. On Sept 2, 2025 I hired Moving Labor through Uhaul to help move my apartment contents to the Uhaul truck I rented. The Company was called: Elite Movers East Bay (510) 626-7757 They were: 4 hours late From the minute they got there they were constantly complaining they were tired and wanted to go home despite being on the clock. When I attempted to give them instructions on fragile items and stacking items according to weight they answered that they did not speak English and continued to grab my moving boxes and threw them randomly into the back of the UHaul truck as if they were disposing of trash. I heard multiple loud crashes and multiple sounds of glass shattering. When I confronted them on what they had broken they lied and said they hadn’t heard anything. When I asked about how their insurance coverage would pay for damages they shrugged and said they were not insured. It only continued to get worse. I found they were actually stealing from me. I found all of my expensive Chef’s knives hidden under a parked car so someone their team could retrieve them later. My purse “disappeared” for half an hour when one of the workers “found” it inside an empty cooler outside. They stood around taking longer and longer smoke breaks and basically stopped working while laughing and talking in Spanish while they pointed at me. At that point I was the only one moving items at 10pm at night. When their time came to leave Jesus got in my face and demanded the payment code over and over until gave it to him despite the fact I was completely unsatisfied with their clumsy moving service. They were not movers, they were box throwers. I was promised by Jesus (the Owner) that he would have someone from their team come back to help for another hour at 10am the next day since they didn’t finish that night. No one showed the next day even after calling their main number all day. I ended finishing up by myself that day until dark. I was then violently mugged and punched in the face. Left on the sidewalk bleeding and alone. (I have a police report) The UHaul truck was stolen with many of my belongings. Gone. I would like a refund of $185.95 for this terrible service.
Tchell DNothing. Travis was great - he made everything easy!
PHYLLIS RExcellent and efficient service at Gilman St
Treve JVery helpful staff person at the desk. I’ve rented vans a few times over the years and he is always super friendly and efficient!
KATRIN RThe gas tank was on Empty and I out 20 dollars in the tank but I get charged $31! I brought the truck back with more gas than what I found in it. This is horrible. I should not be getting charged for gas. The vehicle was dirty and out of gas. The customer service experience was horrible. At both the Berkeley and the Vallejo location.
Sterling AThe manager at this location was terrific. He was professional and knowledgeable, checking me in and out in a timely fashion. I appreciated his service and skills here. Thanks!
CHARLES TExcellent customer service, just a great experience
DONALD MGilman Street Rentals is the best. This time Travis put me into a new van, and real quick. I always get the best service there, which is why I am a regular customer. Thanks, Travis.
Ross KOwner is awesome
JEANNE Pplease help the staff there protect their equipment against vandalism
Ming KI called Gilman Street Rentals and spoke to Travis about truck rentals. He was kind, polite, and answered all my questions. A few days later I came in and worked with Travis to get my rental truck. He was helpful, patient with all my additional questions, and very kind. Everything went smoothly with Travis when I returned the truck. He made me super-happy I chose Gilman Street Rentals. If you want to take the worry about truck rentals, and have the best user experience, make sure you go here. I know I will be back the next time I need a truck for moving things.
JOHN SAmazing experience. The person worked the front desk is super friendly and easy to work with. I accidentally left something in the truck and he held on to it for me. I've rented twice and I'll be back.
TALIA SThe people at the Berkeley Gilman Street UHaul location are great to work with. As customers, we aren't experts at backing up trailers or parking large moving vans. The employees at the Berkeley Gilman UHaul know this and are always very patient and kind. They make check-in and check-out smooth and easy. I will definitely continue to rent UHaul products from this location.
MICHAEL WThe man who worked this day Saturday November 15th was so nice and helpful.
NATHAN KYep, the van was virtually brand new. Gilman Street Rentals is the best. They always have good equipment ready to go, and they offer it with the best service. This time, it was Travis who got me in and out...lickety split. Thanks, Travis
Ross KNothing
RAFAEL BThanks will use again..
SEAN MThe problem I have with this location is that street parking is hard to find. Other than that the guy who works the counter is very helpful and friendly.
GEORGE LI needed a small utility trailer to winch a toolbox by myself. And there was a small trailer at this location while I picked the largest one which was difficult to use. Then the trailer I used had a puddled ramp from wear and tear. You could replace ramps and repair trailers more often.
XAVIER PThis is the best U-Haul in the world...I truly believe that... Travis is a really nice and friendly person
ANTHONY WNo need for improvement. The individual who runs this location is a gem of a human being. Thoughtful, friendly and polite. Very efficient service. He deserves a raise.
DUSTIN C