All good!
Juan C
Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck rental and after-hours return on the app went smoothly. Employee was patient and helpful. Store was out-of-stock on many supplies and tools, like certain box sizes, furniture covers, and full-size furniture dollies. Truck showed gas only for *5 mi* when I picked up, so I had to change my plans and immediately fill up.
Henry VTravis is the best! He is always so helpful and makes the experience seamless!
MOLLY MFacility it was OK. Staff was friendly and helpful.
Kent OI wish I could remember the name of the employee who made this experience so easy and accommodating. I highly recommend this U-haul location.
Danielle Rreturned after hours and were lucky to find a place to park the truck. the location was convenient and we appreciated the ability to return after hours. we did not interact with any personnel.
DANIEL MI rent regularly from this place. It would be nice for you to store my DL so I don’t have to upload every time. Also I ended up getting chard for safemove which I never buy. Was disappointed in this last rental
Rula AReview the internal working paper more closely.
Francisco VStaff person very helpful. Drop off easy.
Eva LThe staff is excellent!
Catherine MNo need for improvement - all was satisfactory and more.
Deborah MAs always, Gilman Street Rentals is the best in the East Bay. Best equipment, best service because Travis makes things right. That's why I keep going back. Thanks, Travis
R TThe hook to secure the pull door at the back of the truck did not work properly. When you it was in the rolled up position it was trick to roll it down again due to the position of one of the metal parts. The door couldn't be secured with a lock because the holes would not align. This location has wonderful service but my truck left much to be desired. There was also less than half a tank of gas when I picked it up.
Jason WThe sales associate at the front desk was excellent--friendly, efficient, and helpful.
Jennifer JExcellent customer service.
Abdul MGreat experience. Especially liked the friendly and helpful staff.
Melanie GThe place is a dump.
Gordon Rfriendly and accommodating. made the process easy.
ARIEL CService is always top notch. It is my go to location.
Mike FCustomer service is great here. Very helpful and efficient. Pick up and drop off some easy and convenient. Would highly recommend this location because of the associate that helped me.
Ethan JThe staff member with whom I dealt is excellent. I was on my way in a clean truck within minutes of my arrival at the dealership. I will definitely rent from this facility again.
Francis CJimmy took care of promptly and respectfully, we were coming from a long trip from san francisco got us quickly. Thank you
FATIMA VOvercharged. They left me with no gas. Will not use U-Haul or this location ever again.
BRENDAN HVery welcoming and helpful staff! The area is safe and easy to find. It made my return feel very easy and comfortable.
EVAON WGilman street rentals is the best u-haul location I have dealt with after having used several others. It is organized, access is straight forward, and communication is clear. Travis is one of the best ambassadors U-haul can have. All equipment is clean and ready to go, he is clear about what is required, covered, needed. Returning equipment is just as straight forward.
GABRIEL WGreat customer service
Rudy LGilman Street Rentals is the best in the area. This time, I needed a van for an emergency situation. Travis got me the van I needed, right when I needed it. Thank you, Travis. I'll be back.
R TLove this location. Love the staff. Love the customer service.
Kelley AVehicle had a warning light. Over charged for gas.
Nathan DTravis, the manager is great at tracking everything. I really appreciate his good service.
Thea KOutstanding Customer Service There was absolutely nothing that needed improvement. The customer service was impeccable, genuine, and professional from start to finish. The staff made the entire experience easy and welcoming. I truly wish every U-Haul location provided this same level of care and commitment. This U-Haul sets the standard for excellence.
HOWARD BThe representative I worked with was professional, pleasant, and very good at his job!
James SI didn't get his name but the service provider was courteous and professional at both the pick-up and drop-off.
john aTravis is very knowledgeable and helpful. Everything went perfectly.
Nina KThe guy always there on the weekends is so chill and level headed. As long as you take care of his equipment and leave it clean, everyone ends happy.
SEANTANU DThe attendant was very kind, 5 stars to him! :)
Alexa VJust mention that the gas tank may not be Full at time of pickup. I noticed and made it work, but other renters might not be so forgiving. Plus, agent was friendly and very professional.
Raymond VI've been renting from this location whenever possible for several years. The folks running this shop are the best and the equipment is always clean and well-maintained.
Jeffrey LOvercharged for mileage.
Sarah SExcellent customer service. I returned the vehicle a little late, after the office was closed, but the rep kindly checked it in for me anyway. Very much appreciated. I will definitely use this location again!
Randal BThe process is always so easy and smooth, thank you!
Lillian WThe man working was amazing!!
Eleanor CLove this spot but wish they still had pickup trucks
Harrison AService was great! Will use again.
Jasmin MAll good!
Juan CGreat friendly staff. Service was excellent. Clean property and managed Well. Great job. Staff
Ashley PThe gentleman running to place was there early with the truck all ready for me. He was very cheerful, friendly, and helpful. He made sure that I had a truck in excellent state of repair for the 1,000 mile drive north through the mountains. We got to our destination and the truck worked flawlessly. Thank you so very much!
Barry PGilman Street Rentals is the best. As usual, they provided the equipment I needed with great service. This time it was Travis who checked me in and out...real quick...and then made adjustments to a future reservation. Thank you
R TGreat service. Friendly staff
Ashley PTravis, who is there everyday, is very gracious and worked to make things right.
THEA K