Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)

4,458 reviews

1241 6th St   Berkeley, CA 94710

(510) 596-8945

Location Hours

  • Mon: 8 am - 4 pm
  • Tue-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 10:00 am
  • 6/8/2022: 8:00 am - 4:00 pm

Services at this Location:

Contact Us

(510) 596-8945

1241 6th St
Berkeley, CA 94710

Services at this Location:

Location Hours

  • Mon: 8 am - 4 pm
  • Tue-Sat: 8 am - 5 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 5/30/2022: 8:00 am - 10:00 am
  • 6/8/2022: 8:00 am - 4:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Olivia C. 
Rating:
5.0

everything was great, gentleman working was great and helpful

Kip M. 
Rating:
5.0

Friendly and accommodating! You're awesome!

Helian R. 
Rating:
5.0

Efficient. Recommended a better deal. Professional. The van worked great. All good!

sheila D. 
Rating:
5.0

Customer did not leave a comment.

Antonia Z. 
Rating:
5.0

Travis did an amazing job. I really appreciate all of his help, professionalism, and kindness.

Felicia Z. 
Rating:
5.0

Customer did not leave a comment.

Sonia F. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
4.0

Customer did not leave a comment.

Behrooz E. 
Rating:
5.0

Customer did not leave a comment.

Travis V. 
Rating:
5.0

Customer did not leave a comment.

Sarvesh S. 
Rating:
5.0

Location manager that helped me made the process fast, easy and efficient. This is night and day from my past experiences with Uhaul. This experience makes it more likely that Uhaul will be my first call instead of my last call for a rental vehicle.

Steve R. 
Rating:
5.0

The windows could have been cleaner

Anne T. 
Rating:
5.0

Travis and crew run an efficient business here in Berkeley. Very thankful to have this business location so close by home. We've used U-Haul vans & a truck here 6+ times and never have I been disappointed with service or billing issues. Thanks guys.

Karen C. 
Rating:
5.0

Efficient and friendly service!! Will definitely use from this location again!!

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

Bob M. 
Rating:
5.0

Customer did not leave a comment.

Huiyon C. 
Rating:
5.0

Easy and Friendly service.

Jian Y. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

The guys were very professional and accommodating…. Highly recommend

clint S. 
Rating:
3.0

Inside was run down, but also the reservation was changed three times before pick up. I had to drive much farther and pay bridge tolls to pick up a trailer. This part was very frustrating.

Marina C. 
Rating:
5.0

TM1824S AG61383-AZ, Driver side headlight is out ;)

CHAD W. 
Rating:
5.0

I LOVE THE DUDE THAT RUNS THIS SPOT!!!

DarenAC C. 
Rating:
4.0

Customer did not leave a comment.

Caleb G. 
Rating:
5.0

Gilman Street Rentals is the best, that's why I'm a regular there. This time, my stepvan was almost new. And Travis got me in and out of there in minutes. Thank you, Travis and Gilman Street Rentals.

R Todd K. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Everyone I worked with was awesome! This is the second time I've rented from Gilman St UHaul, and both times the service was outstanding. Pickup and drop-off was easy and the staff was super friendly and helpful. Thank you!!!

Walter C. 
Rating:
5.0

Customer did not leave a comment.

Moe M. 
Rating:
4.0

Customer did not leave a comment.

Daniela G. 
Rating:
5.0

Travis is great, and if I have to go out of my way to get to this location, I will…, just to avoid the disappointment with other companies service

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
5.0

Customer did not leave a comment.

Kira J. 
Rating:
5.0

Attendant at the pick up location was really helpful and nice to deal with.

John M. 
Rating:
1.0

I rented several trucks from that location and I know how these trucks run. The van given to me was totally out of balance. I had to steer the wheel constantly to keep the van on the lane. It was the most dangerous drive of my life. Terrible experience! I paid $115 the value I received -$115! I will look for other truck renters.

EminBurak O. 
Rating:
5.0

Despite living only a few blocks from this location i had no idea it was there. very glad i found it. the truck was excellent, the cost even better, and the customer service terrific, and understanding of the problems i created. i really thought this was going to be one of those transactions were there's a catch, like everything is going well, but oh yeah, there's a $75 service fee or something else that blindsides, and honestly screws over the customer. i'm happy to say that has not, at least as of now, happened. Thank you for providing just what i needed just as i needed it.

brian S. 
Rating:
5.0

Customer did not leave a comment.

Miguel Q. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

This is perhaps the best U haul location I've been too. The guy running it is totally on his game. A+

Todd D. 
Rating:
3.0

Great service from the guy working I would return because of the service

James L. 
Rating:
5.0

Customer did not leave a comment.

wanme B. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Nayeli V. 
Rating:
5.0

Travis was very accommodating and quick to serve. He got me on my way very quickly. I appreciated the professionalism and helpfulness!

Bianca S. 
Rating:
5.0

Always pleasant and professional service. I really would be worried if I had to go somewhere else. Honestly.

JOSEPH A. 
Rating:
5.0

I rent here all the time. I love this location and the guy that works there.

troy T. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Travis was a wonderful customer support person and helped me with all my needs.

Stephanie K. 
Rating:
5.0

Great people, great location!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

NIKITA W. 
Rating:
5.0

Customer did not leave a comment.

Jibril M. 
Rating:
5.0

We finished loading our uhaul at 10:30pm with everything except for our bed and a few remaining items on the day we picked up our uhaul so we planned to leave the next morning. Our uhaul got stolen overnight and the office was extremely helpful providing all information for our police report, meeting with the police and gave us a local number to arrange a replacement since he was out of stock for our few remaining possessions. Then our experience went downhill. When speaking with representatives for four hours, all I was able to accomplish was that I was no longer obligated to return the stolen vehicle, and an agent made a new reservation to pickup a uhaul in Oakland and pay for an entire new uhaul to move. Our insurance claim exceeds $60k and I had ~ $3.5k of goods remaining in my apartment so the trip was economically wasteful. I was shocked that the company policy didn't include trackers on the trucks but more importantly I wasn't entitled to a replacement truck. For all that time on the phone, I could have nearly accomplished the same with a few clicks on the website. As soon as I left the local office, it seemed like there was zero interest in helping me rectify my problems. Given how conspicuous uhaul trucks are, they will always be a theft risk and there's zero recourse through uhaul which makes me think I should pay movers a premium instead of renting a uhaul.

John M. 
Rating:
4.0

Truck had less than a quarter tank of gas in it on pickup. Trucks should have more gas than this.

David C. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Great customer service

mauricio M. 
Rating:
5.0

Family members have rented equipment 3 times from the Gilman St. Uhaul center and each time the trucks were clean and mechanically well maintained. Checking out and return is easy. There is parking available if one must leave a vehicle on the lot while renting a truck. As well, the gentlemen manages the office is courteous, efficient, and available to help with any questions. I recommend this U haul location over several others in the Oakland/Berkeley region.

Sarah E. 
Rating:
4.0

Customer did not leave a comment.

Robin J. 
Rating:
5.0

The manager was on top of things, staying calm and helping folks on a busy morning. Truck worked fine, and the cost was reasonable. I'll be back.

Jack W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan H. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Travis was Great!!! Very helpful and professional. Would highly recommend this location.

Draniel F. 
Rating:
4.0

Customer did not leave a comment.

YolandaandorBrya C. 
Rating:
5.0

Customer did not leave a comment.

Roger B. 
Rating:
5.0

Staff at the Gilman St store rock. Personable. Helpful. Thank you!

Michael C. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Excellent service start to finish.

David V. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

Ellen F. 
Rating:
5.0

THE GENTLEMAN THAT RUNS THIS PLACE IS AWESOME!

Daren C. 
Rating:
5.0

This locatiin is awesome. My perferred location of all time.

James O. 
Rating:
3.0

The gas level was less than the rental agreement indicated when I picked it up, so I had to put in more for gas than I used.

Michael T. 
Rating:
5.0

The Sixth Street location in Berkeley is convenient, easy to get in and out of and the staff are helpful, professional and courteous.

Stacey J. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

They are always so polite & positive, always willing to help anyway possible best smiles!

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA C. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
5.0

Customer did not leave a comment.

Hoon K. 
Rating:
4.0

Customer did not leave a comment.

Randy P. 
Rating:
5.0

Travis was terrific to deal with

frank S. 
Rating:
5.0

Nothing really. Check in and drop off were super easy, guy working there took care of everything, van worked great.

Nicolas S. 
Rating:
4.0

Customer did not leave a comment.

Mario S. 
Rating:
5.0

I really didn't have any problems. In my mind this is one of the best locations. Thank you so much

Danny J. 
Rating:
5.0

Quick. Courteous and effective

Teresa P. 
Rating:
5.0

Great fast and friendly service.

Melinda D. 
Rating:
5.0

Customer did not leave a comment.

Deepak S. 
Rating:
5.0

Customer did not leave a comment.

Mitchell N. 
Rating:
5.0

Customer did not leave a comment.

CHAD W. 
Rating:
4.0

Travis provided excellent customer service! Unlike other U-haul locations I have used there were no hitches available to purchase. I had to purchase from another location.

Bill G. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Great customer service. Friendly, professional, and easy to work with made rental a breeze

grant H. 
Rating:
5.0

Make sure everything it's in pretty good condition in the truck. in the moments people get the trucks 🚛 out the parking lots on my experience.. I'm starting small gas after I was starting driving the truck next time I have to take a look about those details ....

barbara L. 
Rating:
5.0

Great Service

Francis B. 
Rating:
5.0

Was disappointed bc van not available; catalytic converters had been stolen, so got a small box truck. But mgr on-site was great, really nice manner, appreciated that.

Andrea A. 
Rating:
5.0

The staff are excellent

Bradley O. 
Rating:
3.0

We arrived to return the truck a few minutes before closing time, but the lights were out and doors locked. Consequently we were stuck with the online return process which was absolutely abysmal. I was unable to get the Return Truck process to work on two different phones for about 1 hours 15 minutes. Surely it would be prudent for U-Haul to offer their customers another way to return a vehicle which was not so completely dependent on devices, the internet, computers, and servers. I repeatedly received non-descript error messages asking me to reload and try again. I was held captive to you location under the threat of fees which would be more than double my rental charges. In contrast, the pickup process was absolutely great. The person at the counter was friendly, courteous, and more than helpful. He was fantastic, giving us peace of mind so I could focus on my jobs for the day.

Jay L. 
Rating:
5.0

Very polite and professional service at the Gilman and 6th street location. Pleasant to deal with and great service. Will use again.

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Abinashi K. 
No reviews have been submitted for this location.

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