Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)

Rating:

5.0

Location is great. Same guy handles everything. Super smooth efficient

Rating:

5.0

The drop was nice and fast, Thanks

Rating:

5.0

Nothing, polite and respectful customer service. Five stars!!!!!

Rating:

5.0

I appreciate Gilman Street Rentals, because of the top-notch service they provide...time and time again. This time it was Travis who checked me in and out, quick like. That's why I'm a regular customer. Thanks, Travis.

Rating:

4.0

Did not have supply of the reserved dolly equipment at time of pickup.

Rating:

4.0

I usually have very good experiences with this location, so this was an anomaly. The service has always been friendly and quick, and they almost always put me in a newer vehicle, but this time they put me in a older model cargo van that was dirty, damaged, and smelled terrible. It felt as if the entire interior of the cab had once been covered in some kind of mud or dirt, and even though someone had swept it out, you could still feel it and smell it all over. The steering wheel and dashboard were sticky, and the seats were covered in dust of unknown origin. The outside of the van was also covered in a thick layer of dirt as if someone had taken it to Burning Man. In a word - filthy! And the passenger side view mirror was cracked to boot. All of which made for a thoroughly unpleasant driving experience.

Rating:

5.0

Travis was very accommodating,helpful and kind. Everything went smoothly.

Rating:

5.0

Excellent customer service, friendly and and efficient staff. Rental rates are super reasonable too. Very happy! Always a great experience renting from this location in particular. Thanks!

Rating:

5.0

Kudos to Travis at the 6th street u-haul in Berkeley, he really took care of me, Arbel Shemesh

Rating:

5.0

The guy at the front desk was professional & very helpful

Rating:

5.0

All was beautiful.

Rating:

5.0

Gilman Street U-Haul is always friendly and easy to

Rating:

5.0

Make sure there are 4 x 8 trailers available and this location, and don’t allow it to be available on the website, but not in actuality. Almost really messed up my travel plans.

Rating:

5.0

Clean the trucks before renting. Disgusting!

Rating:

5.0

Excellent

Rating:

5.0

Rented a trailer and everything went great except the return. It was after hours and the area to return the trailer to was blocked by folks who didn't feel it was best to pull the trucks all the way into the lot. Not a big deal but the trailer I rented doesn't have any lock, so leaving it until the next morning was worrying.

Rating:

4.0

Didn't feel the need for anything to change service was good .Will use it again.

Rating:

5.0

Quick and easy

Rating:

5.0

Make sure parking brake handle is properly attached

Rating:

5.0

Great service

Rating:

5.0

Tyrone is awsome... always friendly and professional...this is the only service we will use.

Rating:

5.0

Good

Rating:

4.0

The man that helped me was very busy moving trucks and helping customers. He was efficient and kind and overall very helpful in spite of what seemed like too many jobs for one person. The truck was another story. It had a check engine light on and made a grinding noise as it went down the road. The seat was very, very difficult to move forward and back which could have been addressed with a bit of grease on the runners. The rental was a good deal and I was able to do what I needed, however, next time I would go and inspect the vehicles before accepting one.

Rating:

5.0

No dolley was available, which was a bummer. But service was excellent and location was great.

Rating:

5.0

Thanks to guy that rented me the truck. Dis an excellent job

Rating:

5.0

Your employee is a wonderful person, excellent service

Rating:

4.0

Thanks Travis for your help and patience.

Rating:

5.0

The agent was very welcoming and processional, Physically the vehicle was clean, mechanically it needs to be checked, the break felt worn out, and sometimes while driving the car would get slow and heavy. This was my experience with that vehicle, I am not a mechanic, ,

Rating:

5.0

Employee is very friendly and professional.

Rating:

5.0

Friendly and competent staff, easy to work with.

Rating:

5.0

Best crew around... M gentleman, I forget names i suck, is a Rockstar and so kind. 10/10 recommend no matter your moving needs.

Rating:

5.0

The attendant at pick up location was nice and helpful. The truck was clean and worked great but only had 1/4 tank of gas to start, so that was surprising. The U-Haul app would not allow pictures to be uploaded for pick up and it took half an hour to leave.

Rating:

5.0

Great customer service!

Rating:

5.0

Helpful staff

Rating:

5.0

The staff were so attentive, thoughtful, and flexible. I would recommend this location very, very highly!

Rating:

5.0

The rental was perfect, the agent was professional, knowledgable, and helpful.

Rating:

5.0

You have excellent staff working here, keep them on the payroll. Wouldn't wanna go anywhere else.

Rating:

5.0

thank you guys for such job well done 🙏🏼

Rating:

5.0

This was much easier than I thought it would be. The person working was really helpful.

Rating:

5.0

If you're in the East Bay, Gilman Street Rentals is the best around -- because they are solely focused on getting you the equipment you need. For me, that was a van this time...and Travis had me in and out of there in minutes. Thanks, Travis. I'll be back.

Rating:

5.0

Super easy, friendly staff

Rating:

5.0

The person who checked me in was awesome - clear instructions and very efficient and nice!

Rating:

5.0

Efficient, kind, easy

Rating:

5.0

Great customer service. Felt like a friendly neighborhood store.

Rating:

4.0

I can’t think of anything to improve. Picking up the truck was easy with minimal paperwork. The truck was just the right size as was recommended to me. Drop off was also easy.

Rating:

3.0

There should be enough equipment for those who reserve it.

Rating:

5.0

Very nice gentleman.

Rating:

5.0

Nothing. Very nice and helpful service in sixth street Berkeley.

Rating:

2.0

The representative was Rude and unfriendly. He better learn how to meet customer needs and questions even if what he has been asked to is not available.

Rating:

5.0

Nothing! The gentleman that assisted me was top notch. He really new his job and did it very with kindness.

Rating:

5.0

Gilman Street Rentals is the best in the East Bay. No other site compares to their inventory and level of service. This time it was Travis who helped with my reservation: I was in and out lickity-split. Thanks, Travis

Rating:

5.0

Explain to checkout on the app before hand.

Rating:

5.0

The agent at the office was knowledgeable and conducted business effectively. He gave me a tutorial on how to drive the van upon my request. His being personable made me feel comfortable handling the vehicle and the renting experience quite pleasant.renting experience

Rating:

5.0

I’ve met the man that works at this location several times. This man understands respect. This man understands what’s important about customer service. He represents U-Haul very, very well.

Rating:

4.0

I dropped the truck after hours so I can't comment on the location inside, but the area is not that great.

Rating:

5.0

Simple Easy Great customer service

Rating:

5.0

Compliments to Erick Bradford for making the experience easy and smooth!

Rating:

5.0

I don't know what you can do to improve for the next customer because I'm very happy with the service ahead. I dealt with two different individuals. One gentleman when I picked up the truck and another gentleman when I brought it back. Both we're very laid-back and confident, friendly and had a very positive vibe about themselves. So like I said, no comments to improve my experience, but I hope my experience will bring forth new customers by what I'm sharing here.. DW from Berkeley.

Rating:

5.0

Really busy but fast service and fair The manager was very polite and nice Thank you

Rating:

3.0

Service was good. Truck had engine light on.

Rating:

5.0

Travis is wonderful, so helpful and friendly and well informed.It was a pleasure renting from Travis!

Rating:

5.0

The staff on duty (the black gentleman) is super friendly, efficient, and professional (on duty when checking in at 9:30 AM and checking out before 5 pm on Wednesday 5/28/2025).

Rating:

5.0

Best uhaul location!

Rating:

5.0

always a great place to rent.

Rating:

5.0

Gilman Street Rentals is the best. This time, it was Travis who helped me get checked into a van and on the road. Thanks, Travis, I appreciate the high level of service you consistently provide.