Your employee is a wonderful person, excellent service
RODRIGO A
Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks Travis for your help and patience.
KHADIJA RThe agent was very welcoming and processional, Physically the vehicle was clean, mechanically it needs to be checked, the break felt worn out, and sometimes while driving the car would get slow and heavy. This was my experience with that vehicle, I am not a mechanic, ,
MINOO GEmployee is very friendly and professional.
Doris KFriendly and competent staff, easy to work with.
Charles RBest crew around... M gentleman, I forget names i suck, is a Rockstar and so kind. 10/10 recommend no matter your moving needs.
TRISTA GThe attendant at pick up location was nice and helpful. The truck was clean and worked great but only had 1/4 tank of gas to start, so that was surprising. The U-Haul app would not allow pictures to be uploaded for pick up and it took half an hour to leave.
FELIX CGreat customer service!
DELIA VHelpful staff
MARCUS VThe staff were so attentive, thoughtful, and flexible. I would recommend this location very, very highly!
LUCAS HThe rental was perfect, the agent was professional, knowledgable, and helpful.
JOAN KYou have excellent staff working here, keep them on the payroll. Wouldn't wanna go anywhere else.
ALAN Mthank you guys for such job well done 🙏🏼
SASAN TThis was much easier than I thought it would be. The person working was really helpful.
Ami MIf you're in the East Bay, Gilman Street Rentals is the best around -- because they are solely focused on getting you the equipment you need. For me, that was a van this time...and Travis had me in and out of there in minutes. Thanks, Travis. I'll be back.
ROSS KSuper easy, friendly staff
Joel HThe person who checked me in was awesome - clear instructions and very efficient and nice!
MARIELLE OEfficient, kind, easy
JOSHUA BGreat customer service. Felt like a friendly neighborhood store.
SHARON JI can’t think of anything to improve. Picking up the truck was easy with minimal paperwork. The truck was just the right size as was recommended to me. Drop off was also easy.
DAVID KThere should be enough equipment for those who reserve it.
AODHAN MVery nice gentleman.
ALEXIS BNothing. Very nice and helpful service in sixth street Berkeley.
nicholas fThe representative was Rude and unfriendly. He better learn how to meet customer needs and questions even if what he has been asked to is not available.
Habtom FNothing! The gentleman that assisted me was top notch. He really new his job and did it very with kindness.
CLAUDIA TGilman Street Rentals is the best in the East Bay. No other site compares to their inventory and level of service. This time it was Travis who helped with my reservation: I was in and out lickity-split. Thanks, Travis
ROSS KExplain to checkout on the app before hand.
Jazminn FThe agent at the office was knowledgeable and conducted business effectively. He gave me a tutorial on how to drive the van upon my request. His being personable made me feel comfortable handling the vehicle and the renting experience quite pleasant.renting experience
TONG YI’ve met the man that works at this location several times. This man understands respect. This man understands what’s important about customer service. He represents U-Haul very, very well.
TIM NI dropped the truck after hours so I can't comment on the location inside, but the area is not that great.
Belal HSimple Easy Great customer service
JASON CCompliments to Erick Bradford for making the experience easy and smooth!
Caroline KI don't know what you can do to improve for the next customer because I'm very happy with the service ahead. I dealt with two different individuals. One gentleman when I picked up the truck and another gentleman when I brought it back. Both we're very laid-back and confident, friendly and had a very positive vibe about themselves. So like I said, no comments to improve my experience, but I hope my experience will bring forth new customers by what I'm sharing here.. DW from Berkeley.
DANIEL WReally busy but fast service and fair The manager was very polite and nice Thank you
BRUCE YService was good. Truck had engine light on.
SATISH ATravis is wonderful, so helpful and friendly and well informed.It was a pleasure renting from Travis!
Kate GThe staff on duty (the black gentleman) is super friendly, efficient, and professional (on duty when checking in at 9:30 AM and checking out before 5 pm on Wednesday 5/28/2025).
CHU WBest uhaul location!
JOAO Zalways a great place to rent.
Roman FGilman Street Rentals is the best. This time, it was Travis who helped me get checked into a van and on the road. Thanks, Travis, I appreciate the high level of service you consistently provide.
R TI got charged for the liability even though I said twice that I didn’t want it. It’s on my online receipt. And I called the location and they won’t answer. My number is +19513178556 and email is calderonjonathan223@gmail.com
JONATHAN CThe manager of this rental location is such a respectful and lovely man.
Ellen EIn my 18 years living in the Bay Area using U-Haul for my family moves, this is consistently hands down my favorite / most professional & pleasant Uhaul location that I’ve experienced ever. Courteous and reliable. Thanks
ZACHARY DOverall a great experience! Thanks to the attendant who’s always there.
LIDA BThe physical pick up point was fine. I tried an early pickup but was unable to do so before the employee arrived at 7:45
PAUL CThis was my second time renting a U Haul vehicle from this location and it’s always been such a smooth process ! Big thanks to the same employee who’s helped me each time, with the gold teeth! You’re a rockstar!
ANNA TTravis is the best... very professional and always going the extra that makes things just work as they should...give this man a reward.!!!
KALEB AI've now used the 6th Street location three times for my current move and it's been easy both going and coming. Travis is a delight, professional, helpful, personable and kind. He always made sure that he gave me a van that had sufficient fuel to take care of my needs. The only thing that made me at all possibly concerned was that the washer fluid detector generally says they are low. It's hardly a make-or-break item but just in case I were to have driven through a mud storm...! This is definitely a very good location, all around.
SUSAN BThe sales agent was wonderful. He was extremely helpful, kind and provided excellent customer service.
TANARA BThis location could use some sort of signage to indicate what to do with the equipment, especially since it's staffed so few hours of the day. Especially when the UHaul app is so buggy and you can't go through the app's return experience (it quite literally never loads the camera to take the photos required) it would be helpful to have some kind of assurance/acknowledgement of receipt when returning keys even without the app.
NINA DGreat customer service
Colin SThe guy was very helpful but this was not the site we choose and was quite a bit a way from where we were moving.
Katrina SOne has to love Gilman Street Rentals, by far the best provider of U-Haul services in the East Bay. This time it was Travis who helped me with my reservation. I was in and other there in no time...helping me stay on schedule on a busy day. Thanks, Travis
ROSS KThe manager is extremely friendly and cares about his customers.
LAYAWONNA MNothing. Everything was perfect.
EDGAR HEverything went perfect. Quick and efficient process.
Pro MWhen asked, I recommend Gilman Street Rentals because of it's top-notch service. I'm a regular customer, and this time it was Travis who got me in and out of a van without fuss or hesitation. Thank you, Travis
Ross KGreat service!
LASHUN FI can't say whose at fault, but the truck I rented had a weak battery. I parked it and put on the flashers. Took about an hour to unload the truck. And came back and put in the key and the battery was completely dead necessitating a tow truck and costing me time.
PATRICK NGreat service, thank you.
SUZANNE HTravis is an excellent professional at Uhaul always effective and helpful with a smile. I appreciate his work and assistance in getting me in and out safely.
CARLOS H