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FREDERICK B
Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Travis is wonderful, so helpful and friendly and well informed.It was a pleasure renting from Travis!
Kate GThe staff on duty (the black gentleman) is super friendly, efficient, and professional (on duty when checking in at 9:30 AM and checking out before 5 pm on Wednesday 5/28/2025).
CHU WBest uhaul location!
JOAO Zalways a great place to rent.
Roman FGilman Street Rentals is the best. This time, it was Travis who helped me get checked into a van and on the road. Thanks, Travis, I appreciate the high level of service you consistently provide.
R TI got charged for the liability even though I said twice that I didn’t want it. It’s on my online receipt. And I called the location and they won’t answer. My number is +19513178556 and email is calderonjonathan223@gmail.com
JONATHAN CThe manager of this rental location is such a respectful and lovely man.
Ellen EIn my 18 years living in the Bay Area using U-Haul for my family moves, this is consistently hands down my favorite / most professional & pleasant Uhaul location that I’ve experienced ever. Courteous and reliable. Thanks
ZACHARY DOverall a great experience! Thanks to the attendant who’s always there.
LIDA BThe physical pick up point was fine. I tried an early pickup but was unable to do so before the employee arrived at 7:45
PAUL CThis was my second time renting a U Haul vehicle from this location and it’s always been such a smooth process ! Big thanks to the same employee who’s helped me each time, with the gold teeth! You’re a rockstar!
ANNA TTravis is the best... very professional and always going the extra that makes things just work as they should...give this man a reward.!!!
KALEB AI've now used the 6th Street location three times for my current move and it's been easy both going and coming. Travis is a delight, professional, helpful, personable and kind. He always made sure that he gave me a van that had sufficient fuel to take care of my needs. The only thing that made me at all possibly concerned was that the washer fluid detector generally says they are low. It's hardly a make-or-break item but just in case I were to have driven through a mud storm...! This is definitely a very good location, all around.
SUSAN BThe sales agent was wonderful. He was extremely helpful, kind and provided excellent customer service.
TANARA BThis location could use some sort of signage to indicate what to do with the equipment, especially since it's staffed so few hours of the day. Especially when the UHaul app is so buggy and you can't go through the app's return experience (it quite literally never loads the camera to take the photos required) it would be helpful to have some kind of assurance/acknowledgement of receipt when returning keys even without the app.
NINA DGreat customer service
Colin SThe guy was very helpful but this was not the site we choose and was quite a bit a way from where we were moving.
Katrina SOne has to love Gilman Street Rentals, by far the best provider of U-Haul services in the East Bay. This time it was Travis who helped me with my reservation. I was in and other there in no time...helping me stay on schedule on a busy day. Thanks, Travis
ROSS KThe manager is extremely friendly and cares about his customers.
LAYAWONNA MNothing. Everything was perfect.
EDGAR HEverything went perfect. Quick and efficient process.
Pro MWhen asked, I recommend Gilman Street Rentals because of it's top-notch service. I'm a regular customer, and this time it was Travis who got me in and out of a van without fuss or hesitation. Thank you, Travis
Ross KGreat service!
LASHUN FI can't say whose at fault, but the truck I rented had a weak battery. I parked it and put on the flashers. Took about an hour to unload the truck. And came back and put in the key and the battery was completely dead necessitating a tow truck and costing me time.
PATRICK NGreat service, thank you.
SUZANNE HTravis is an excellent professional at Uhaul always effective and helpful with a smile. I appreciate his work and assistance in getting me in and out safely.
CARLOS HTravis seems to be routinely on top of the rentals and helpful. (I’ve rented a few times in the last couple of years)
Mary CI really enjoyed working with both Travis and Eric. You’re my choice for moving. I just hope I don’t have to do it again!
MICHELE MI will always use this location. Staff have been very friendly and helpful. Thank you for the great job you do.
ROSANA AThe man who helped me was incredibly helpful and nice. The issue with U-Haul is the poorly managed notification of informing customers that their desired pick up location is not possible.
SUJAY SSo easy to get what we needed, with very personable service! Thank you!!
ANDREW HGilman Street Rentals is by far the best in the area. They always have excellent equipment, and they're quick to check you in and out. Thanks, Travis, for getting me on the road lickey-split.
R TGreat customer service
ERIC Tvery fast pickup
PATRICK HThe person who helped me so so pleasant,nice and respectful. He was a great start to a day that was bound to be stressful so I appreciated that.
KIMBERLY CI was charged for insurance but I didn't accept at check oit
PHILIP Lthe only complaint i have is that I ordered a mobile access truck at 5 am, but the keys were not left so I had other travel home and wait a few hours to get the truck. Everything else was terrific.
ARTHUR NTravis at Gilman Street Rentals was incredibly helpful and kind. Highly recommend renting from this location.
Jonathan SGood rental.
DANIEL SMake sure you visit Travis He's helped our family several times He's quick efficient courteous and provides excellent customer service skills
FARON GI added a dolly rental, expecting the dolly to be in the vehicle when it was given to me. The front desk person also walked me to the truck after confirming I had a dolly rental on the order, without picking up or guiding me to get a dolly on my way out.
Lianne MTravis, excellent as always
NATHANIEL PTravis was great! Thanks for a great experience!
William HExcellent Service and Convenient Location. Staff is friendly and professional.
DOUGLAS WGilman Street Rentals is by far the best location in the East Bay to rent U-Haul. Consistently, they offer the best service getting out and returning a vehicle. That's why I'm a regular customer. This time it was Travis who helped. Top notch. Thanks, Travis
Ross KGreat customer service. Everything went as expected.
DAWN MGreat service. Great prices. Thanks!
PATRICIA DKeep the the great job! Thank you Daniel ! You went above and beyond.
ADAM TThe employee working was very nice and helpful in the process. He made everything go swimmingly.
Sophia DThe guy that runs that location is the best I've encountered at any uhaul location.
Steve WTravis was great, as always
Nate PTravis a the Gilman location was very friendly and helpful
Evan AThe rep was great at setting me up and explaining everything. Great job.
Siri NThe service was friendly and quick. Pick up and drop off were easy.
JAMES WI had an item that got wet inside the 15 ft truck. If that’s a possible issue with some of the rented and older trucks, it would be very important to let renters know. An alert came in while driving my truck due to high winds on the freeway. The roadside assistance number was responsive in a short period of time.
MARIANNA Wtire pressure light was on, Given unfueld vechile
PARIDISE REverything Was Good. Reserve Online First Sometimes
TRAVIS SMake the key drop sign more visible— the websites reference pic looks nothing like the door slit. Maybe use orange paint or put a sign next to the key pickup boxes saying “key drop on front door”
Clare DI rented a cargo van and the entire seat was covered with dog hair. None of the storage compartments in the vehicle had been cleaned. The back of the van was also extremely dirty.
SHALIN SThe customer service is excellent! Very friendly, professional and efficient! I love working with the location! Thank you!!
WILLIAM BThis week, I needed a van for an unanticipated quick trip. Despite the last minute notice, Travis had a van ready waiting for me. When it comes to providing top-notch service, Gilman Street Rentals is the best in the area by far. Thanks, Travis.
Ross K