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DWAYNE F
Customer Reviews for Gilman Street Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I'm a big fan of Gilman Street Rentals. They consistently offer great service, and have the best equipment available. This time Travis gave me a choice between two vans, both with very low miles. How could I lose? Still, I appreciated having an option. Thanks, Travis
R TThey seemed to be short handed
LUIS MStaff was extremely rude and threatened to cancel my reservation when I asked why our reserved dollies were not available.
COLE HThe person in this location is the best one out of all U-Haul I’ve ever been. Thank you so much!!
ANDI GTruck needed maintenance. Super loud engine. Also previous user had left food and drinks inside.
MICHELE ATravis is an amazing employee and deserves a raise. I prefer to drive to this location as the service is efficient, professional and friendly.
Doris KTight and crowded with trucks. Nobody answering the phone during business hours.
JOHN KLocation is great. Same guy handles everything. Super smooth efficient
WILLIAM HThe drop was nice and fast, Thanks
Gabriel SNothing, polite and respectful customer service. Five stars!!!!!
Richard BI appreciate Gilman Street Rentals, because of the top-notch service they provide...time and time again. This time it was Travis who checked me in and out, quick like. That's why I'm a regular customer. Thanks, Travis.
ROSS KDid not have supply of the reserved dolly equipment at time of pickup.
Brandon NI usually have very good experiences with this location, so this was an anomaly. The service has always been friendly and quick, and they almost always put me in a newer vehicle, but this time they put me in a older model cargo van that was dirty, damaged, and smelled terrible. It felt as if the entire interior of the cab had once been covered in some kind of mud or dirt, and even though someone had swept it out, you could still feel it and smell it all over. The steering wheel and dashboard were sticky, and the seats were covered in dust of unknown origin. The outside of the van was also covered in a thick layer of dirt as if someone had taken it to Burning Man. In a word - filthy! And the passenger side view mirror was cracked to boot. All of which made for a thoroughly unpleasant driving experience.
RYAN TTravis was very accommodating,helpful and kind. Everything went smoothly.
KEN BExcellent customer service, friendly and and efficient staff. Rental rates are super reasonable too. Very happy! Always a great experience renting from this location in particular. Thanks!
SUSAN MKudos to Travis at the 6th street u-haul in Berkeley, he really took care of me, Arbel Shemesh
Arbel SThe guy at the front desk was professional & very helpful
CALEB YAll was beautiful.
Martin CGilman Street U-Haul is always friendly and easy to
LYNN BMake sure there are 4 x 8 trailers available and this location, and don’t allow it to be available on the website, but not in actuality. Almost really messed up my travel plans.
ANDRE BClean the trucks before renting. Disgusting!
HAROLD PExcellent
MEHDI SRented a trailer and everything went great except the return. It was after hours and the area to return the trailer to was blocked by folks who didn't feel it was best to pull the trucks all the way into the lot. Not a big deal but the trailer I rented doesn't have any lock, so leaving it until the next morning was worrying.
RYAN CDidn't feel the need for anything to change service was good .Will use it again.
TAJI SQuick and easy
gregory gMake sure parking brake handle is properly attached
TIMOTHY TGreat service
DAMOND LTyrone is awsome... always friendly and professional...this is the only service we will use.
ANTHONY WGood
OSBALDO RThe man that helped me was very busy moving trucks and helping customers. He was efficient and kind and overall very helpful in spite of what seemed like too many jobs for one person. The truck was another story. It had a check engine light on and made a grinding noise as it went down the road. The seat was very, very difficult to move forward and back which could have been addressed with a bit of grease on the runners. The rental was a good deal and I was able to do what I needed, however, next time I would go and inspect the vehicles before accepting one.
SOJEILA SNo dolley was available, which was a bummer. But service was excellent and location was great.
Todd SThanks to guy that rented me the truck. Dis an excellent job
ERIC SYour employee is a wonderful person, excellent service
RODRIGO AThanks Travis for your help and patience.
KHADIJA RThe agent was very welcoming and processional, Physically the vehicle was clean, mechanically it needs to be checked, the break felt worn out, and sometimes while driving the car would get slow and heavy. This was my experience with that vehicle, I am not a mechanic, ,
MINOO GEmployee is very friendly and professional.
Doris KFriendly and competent staff, easy to work with.
Charles RBest crew around... M gentleman, I forget names i suck, is a Rockstar and so kind. 10/10 recommend no matter your moving needs.
TRISTA GThe attendant at pick up location was nice and helpful. The truck was clean and worked great but only had 1/4 tank of gas to start, so that was surprising. The U-Haul app would not allow pictures to be uploaded for pick up and it took half an hour to leave.
FELIX CGreat customer service!
DELIA VHelpful staff
MARCUS VThe staff were so attentive, thoughtful, and flexible. I would recommend this location very, very highly!
LUCAS HThe rental was perfect, the agent was professional, knowledgable, and helpful.
JOAN KYou have excellent staff working here, keep them on the payroll. Wouldn't wanna go anywhere else.
ALAN Mthank you guys for such job well done 🙏🏼
SASAN TThis was much easier than I thought it would be. The person working was really helpful.
Ami MIf you're in the East Bay, Gilman Street Rentals is the best around -- because they are solely focused on getting you the equipment you need. For me, that was a van this time...and Travis had me in and out of there in minutes. Thanks, Travis. I'll be back.
ROSS KSuper easy, friendly staff
Joel HThe person who checked me in was awesome - clear instructions and very efficient and nice!
MARIELLE OEfficient, kind, easy
JOSHUA BGreat customer service. Felt like a friendly neighborhood store.
SHARON JI can’t think of anything to improve. Picking up the truck was easy with minimal paperwork. The truck was just the right size as was recommended to me. Drop off was also easy.
DAVID KThere should be enough equipment for those who reserve it.
AODHAN MVery nice gentleman.
ALEXIS BNothing. Very nice and helpful service in sixth street Berkeley.
nicholas fThe representative was Rude and unfriendly. He better learn how to meet customer needs and questions even if what he has been asked to is not available.
Habtom FNothing! The gentleman that assisted me was top notch. He really new his job and did it very with kindness.
CLAUDIA TGilman Street Rentals is the best in the East Bay. No other site compares to their inventory and level of service. This time it was Travis who helped with my reservation: I was in and out lickity-split. Thanks, Travis
ROSS KExplain to checkout on the app before hand.
Jazminn FThe agent at the office was knowledgeable and conducted business effectively. He gave me a tutorial on how to drive the van upon my request. His being personable made me feel comfortable handling the vehicle and the renting experience quite pleasant.renting experience
TONG YI’ve met the man that works at this location several times. This man understands respect. This man understands what’s important about customer service. He represents U-Haul very, very well.
TIM NI dropped the truck after hours so I can't comment on the location inside, but the area is not that great.
Belal HSimple Easy Great customer service
JASON C