I was scheduled to pick up my trailer at 1301 Opelika Rd, Auburn Alabama which was 0.5 miles from my move. The night before my pick up I was notified that there was no trailer available at 1301 Opelika Rd and that I would need to drive 30 mile to Tuskegee Alabama for my trailer. This not only added more than an hour to my move, the trailer was located at a junk yard/body shop wher the very nice man running the shop had poor internet connection and seemed to have never rented a trailer before as he had to call someone to walk him through the process. I then had to re-provide all the information about my towing vehicle, payment method, and destination. Customer service representative couldn't have been lees interested or helpful when I called to ask why there was no trailer on Opelika Rd and just said " read the fine print". All in all a one-star experience
Reid F
Customer Reviews for Gilmore Towing Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i appreciate the after hours drop off, but was told on 4/28 i had been checked in and as of 4/30 i was showing up as active/overdue in uhaul's system. regional manager had to intervene to resolve apparently.
JOHN SProvide knowledgeable customer service, the correct U-Haul truck size that was requested, accurate paperwork, and move Jethro off your lot! Across the board, a poor rating.
Anna W