Customer Reviews for Glacier Park Storage
(U-Haul Neighborhood Dealer)

805 reviews

3759 Imperial St   Frederick, CO 80516
(This location does not offer one month free)

(720) 399-2431

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(720) 399-2431

3759 Imperial St
Frederick, CO 80516
(This location does not offer one month free)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvement needed.

HARRY R. 
Rating:
5.0

Customer did not leave a comment.

SHARON B. 
Rating:
5.0

Customer did not leave a comment.

JERROD M. 
Rating:
5.0

Great customer experience as I am a repeat customer and would recommend their storage/rental truck to anyone we know.

Gary K. 
Rating:
5.0

Most efficient and helpful location I've ever dealt with, which is in the dozens.

Daniel H. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

The person who took care of my return was wonderful and made it an extremely smooth process!

Brandon L. 
Rating:
5.0

Customer did not leave a comment.

ROGER P. 
Rating:
5.0

My original reservation was not there but when I got to my original location in Erie they did not have the van and they never notified me. This cost me a delay in my move which is unacceptable.

BRADLEY C. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Customer did not leave a comment.

RAMIRO P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra B. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

Van had a constant “change oil soon” message so odometer etc. couldn't be read.

DANIEL H. 
Rating:
5.0

I would if they lived in the same town as I do or close by me. So I don't know how to mare it for the the question abouve ?

Kevin F. 
Rating:
4.0

Customer did not leave a comment.

Taylor G. 
Rating:
5.0

Customer did not leave a comment.

Jason E. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Manuel Q. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

ERIC P. 
Rating:
4.0

There is very little customer parking. Other than that, everything was great. The staff were very friendly and helpful.

MICHAEL D. 
Rating:
5.0

My experience was very good thank you so much

Jenna S. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

Todd B. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
2.0

We were worried about being late to drop off at close @ 5:30Pm so they changed the rental to two day. We dropped off at 6:30PM. So we paid for 48 he rental but only had it 26 hours.

KENTON L. 
Rating:
5.0

Customer did not leave a comment.

BROOKE J. 
Rating:
5.0

Customer did not leave a comment.

Briana S. 
Rating:
5.0

Nothing. The two people working there were really nice.

KURT L. 
Rating:
5.0

Customer did not leave a comment.

MARCY S. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
4.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

These are the nicest people I've ever met there fast communicative and get you ready to go really fast

MERRITT H. 
Rating:
5.0

Customer did not leave a comment.

CHERYL E. 
Rating:
5.0

Always pleasant and helpful. Great place to rent from!

Donna S. 
Rating:
5.0

Excellent communication and customer service.

Karen Mardell H. 
Rating:
5.0

Sherry and Ron are the best!! Thanks

DAWN B. 
Rating:
1.0

Rescheduled my pick up four times and not notified until I had already drove 45 minutes TWICE!!!! Fender bent into supposedly new tire which was a road hazard. Customer service was awful and gave me a discount for the inconvenience and then turned around charged extras fees which ended up costing more than originally quoted due to the type of credit card I chose to use. Will not recommend them to anyone!!!!

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Keep up the great work!!

JAMES R. 
Rating:
5.0

Great staff. Pleasant to work with.

PHILLIP D. 
Rating:
5.0

Clean new facility with exceptional customer service. My rental was ready on time without delay. Staff was efficient and friendly. Thank you!

James A. 
Rating:
5.0

Evan though the u haul server was down , they did great working with whut they had, one suggestion ... The IT department should fix the issue with the birth date YEAR section it took like 5min to click down for the year one year per click. Maybe you should be able to just type the birth year in instead of scrolling down year by year by year etc... that's the only complaint and it's the IT department like most of the time and most all places of business, any where your at it's probably the IT departments fault. Sorry off on a tangent. I'd give the help I got 7out of 5 stars cheers!

Tracy B. 
Rating:
5.0

Customer did not leave a comment.

Stacy B. 
Rating:
5.0

Customer did not leave a comment.

Crystina S. 
Rating:
4.0

The location was 40 miles from where I made the reservation and I made the reservation a month ahead of time.

Todd G. 
Rating:
5.0

Customer did not leave a comment.

Heather U. 
Rating:
5.0

Nice, friendly staff. Great experience with this location.

Jeffrey B. 
Rating:
5.0

No thoughts here. Everything went well.

Jill C. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

The customer service here is exceptional.

Nicole R. 
Rating:
3.0

Called while I was driving there and He hooked me up. The van was ready to go

RICHARD B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Please work out a better drop off spot for after hours is my only suggestion.

Ian G. 
Rating:
5.0

They were very friendly!

GERALD D. 
Rating:
5.0

This is an amazing team! They are so caring and ensure all of their clients needs are met. When I made the reservation for my uHaul, they could only guarantee it to me for 4 of the 5 days I needed. When I picked it up they had secured it for me for the full 5 days. I just cannot say enough positive words about this team! Thank you!

Pamela S. 
Rating:
5.0

Nothing to improve but would like to say thank you to the nice lady that phoned me and informed me that I had accidentally parked my vehicle in a no parking zone - very glad to relocate my vehicle so that I did not get a ticket - thank you again.........

Luke R. 
Rating:
3.0

I had to return the truck without ever loading it due to my help testing positive for Covid and the move had to be cancelled. Someone testing positive for Covid is out of anyones control and yet Uhaul still got there money. Yes, they switched it to a one day instead of one way, but in my opinion exceptions should be made when it comes to covid an all of the restrictions associated with positive cases. Not sure yet if I will use uhaul again or go with another moving truck company. Very disappointed in the way this was handled.

Mark D. 
Rating:
5.0

Very Friendly, and answered all our question! It was the first time we had to rent a large truck. They were very helpful.

Jeff F. 
Rating:
5.0

Great customer service! The facility was very clean and welcoming! Highly recommended this facility for a Uhaul rental!

MICHAEL W. 
Rating:
2.0

The truck I first received was an extreme safety issue. The alignment was so bad the wheel was completely turned to the right to go straight and shaking the whole truck so bad you couldn't drive. I was offered a discount for the inconvenience and never received it.

Kahli H. 
Rating:
5.0

Customer did not leave a comment.

Roger L. 
Rating:
5.0

Managers were great!

Tina L. 
Rating:
5.0

Very, very helpful staff! I truly appreciate how they took care of my reservation and some minor chafes that were needed to make the rental a very positive experience. Thank you

David N. 
Rating:
4.0

Customer did not leave a comment.

Brittany S. 
Rating:
5.0

This location was clean, friendly and helpful. Highly recommended. Staff were outstanding!

LUDWIG P. 
Rating:
5.0

Super friendly service!

David H. 
Rating:
5.0

Customer did not leave a comment.

Jason O. 
Rating:
5.0

Customer did not leave a comment.

James E. 
Rating:
5.0

Customer did not leave a comment.

Sandy B. 
Rating:
5.0

Sherly is very friendly n professniol

Anil T. 
Rating:
5.0

Keep being great!

Ann C. 
Rating:
4.0

Customer did not leave a comment.

Shannon F. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
5.0

Sherry and Rod were very helpful and professional

Denice D. 
Rating:
5.0

This was such a good experience. Everyone at Glacier is so helpful.

Marla S. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Art M. 
Rating:
5.0

Add unlimited mileage for 1 day use.

Lucretia C. 
Rating:
4.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN S. 
Rating:
5.0

Customer did not leave a comment.

George R. 
Rating:
5.0

I been renting from same place couple of time staffs are awesome i will definitely recommend this place.

Anil T. 
Rating:
5.0

Thank you for being so kind!

Adam S. 
Rating:
5.0

Customer did not leave a comment.

JODY C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
5.0

Not a thing to improve. Property is kept up and custom service is exceptional. Thank you

Jerald M. 
Rating:
5.0

Uhaul smelled like cigarette smoke.

APRIL G. 
Rating:
4.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Excellent service. They went above and beyond to make sure I could get the equipment I needed from the location I wanted.

Lisa T. 
Rating:
5.0

Super helpful crazy friendly. Was able to answer all my questions with confidence.

SHANE WILLIAM I. 
Rating:
5.0

Your online check-in process is way too long - took over 30 minutes to get the vehicle. I supplied all information and checked in the day before and it doesn't seem like any processing happened until I arrived to the location. Why do it at all and give a false impression? Location and people at that location are great! Friendly, accommodating and knowledgeable. Kudos!

Jurijs G. 
Rating:
3.0

Customer did not leave a comment.

ZACHARY M. 
Rating:
5.0

These managers were efficient and kind and seemed truly interested in helping us stay on track with our timetable. The truck was ready to go at the promised time and we were able to stay on schedule. Thanks!

David G. 
Rating:
5.0

Peggy at the front office was great to work with.

Oscar C. 
Rating:
5.0

Customer did not leave a comment.

Sheryl V. 
No reviews have been submitted for this location.

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