Hire people like Rhonda, she is the best!!!
Daniel S
Customer Reviews for Glendo Trading Post LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pick up location was un prepared for my arrival. Slowed the time expected to check out. Deb, the person at the store counter was very helpful even with no response to her telephone calls for help and allowed me access to the truck enableing me to make my destination on time. Also had a problem with the charges being incorrect on my invoice not showing the $50.00 off for having to pick the truck up 100 miles from my load destination. Had to contact the Casper store to have them straighten out. Emmalee Keele, Traffic Control Manager was very helpful and took care of the over charge immediately.
Viktor SThis location in particular was awesome but the Uhaul of Casper is HORRIBLE. They didn’t call to let me know my trailer wasn’t available and that they had no idea when it would be, I made the reservation 2 weeks prior to hopefully avoid that type of issue. So I asked if there was any other options in town, the only other one was a much smaller 4X8 trailer but I was in a pinch so I said okay. So I headed to another location across town. When I got there the man at the desk informed me that he couldn’t do any sort of transaction because of an issue with the computer system. So I didn’t get the much smaller trailer. I called uhaul back and the only option I had was to drive an hour out of town to pick up a trailer that wasn’t even the original size I wanted. The woman I spoke to said that there would be a “heavy discount” and assured me that this location had everything I needed including the hitch to purchase. I called the store to make sure they actually had everything and I wasn’t waisting an hour to drive down. The whole situation was beyond frustrating as it is. But uhaul didn’t call and let the store know about anything that was going on, didn’t confirm the reservation or let the store know of the discount. U-Haul was ridiculous and I’ll never rent from them again.
Amanda CThe staff at the Trading Post are awesome and friendly.
DONALD H