I had to pick up from an annex and was not given any other choices. Zero customer service available while we had to do everything through an app. Again given no choice, I either downloaded an app and went through a thousand steps or I got no truck. Shining example of how too many companies have moved to zero face to face interactions while making the consumer do all the work
Jasmine M
Customer Reviews for Glidden Annex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This truck was not clean. Covered with dust, food smears, crumbs, dirty windows. The mileage is close to 130K miles. The engine was screeching, right turns produced a groaning noise in the front wheels. The engine was jittery. At times we wondered if we were going to break down.
Cheryl IThe self accessing key station was not intuitive and luckily the owner was there to help.
KAREN BThis was a mobile pickup and I returned the unit at night with odd characters walking and hanging around. The mobile app did not allow me to take the initial photos The gas was almost empty. The truck was initially stuck in first gear. There were dirty and wet blankets in the back
Ron OTough location to access/park. I came after hours and didn't speak to anyone.
Kathleen LWe dropped off after closed, and mobile check out (cell service) works great at this location
CHRISTINA HTechnology wasn’t working correctly, seems like you’ve over engineered this prices….all the tech features are not necessary…adds a layer of difficultly for both the customer and employee
Irvin H