Customer Reviews for Global Mail & Ship
(U-Haul Neighborhood Dealer)

Rating:

5.0

Staff were welcoming helpful. Opened their business a few minutes early. They know the U-Haul product line very well and quickly completed paperwork and sent me on my way. Highly recommend. Closest U-Haul to Marco Island.

Rating:

4.0

HOWEVER, we rented from another location and when we arrived there were NO trucks. NONE. Like a Seinfeld episode and the clerk was snippy. WE had people waiting at our home to load a truck and then had to scramble to find another one which cost MORE money. NOT GOOD U Haul.

Rating:

3.0

Not at this time. The truck was not completely filled with gas but I was in a hurry. When dropping off, I was charged $ 30 for insurance I did not approve. Working at getting a credit.

Rating:

5.0

👍

Rating:

5.0

Fantastic performance

Rating:

5.0

Your equipment sucks and using the app feels like taking a test

Rating:

1.0

I was charged extra for 2 gallons of gas , and I had put in 4 gallons for a 30 mile use.. That is fraud. I will put in negative online reviews for uhaul and this location shortly. My total charges were $20 more than estimated at the time of the rental and I didnt use any extra miles

Rating:

1.0

Anthony was very unprofessional, rude,disrespectful I tried as him questions he just talked over me, he told me that I could go somewhere else for business, and told me to leave. Worst experience I have ever had at U-Haul. I chose the wrong location when I made my reservations, but I decided to move forward with this location.

Rating:

5.0

Very efficient process

Rating:

4.0

Great cust service

Rating:

5.0

Excellent

Rating:

4.0

Great job and very clean truck

Rating:

3.0

It worked, better than Mid Gard storage

Rating:

5.0

Great communication, informative, and friendly personnel.

Rating:

5.0

Was just fine

Rating:

5.0

I totally recommend it

Rating:

5.0

Very friendly and easy process, nothing needed to be changed

Rating:

5.0

The owners are efficient, trustworthy, and truthful.

Rating:

5.0

Good service

Rating:

5.0

They are very professional team

Rating:

1.0

The return site was indicated as open by UHAUL and by the locations google maps profile. It was in fact closed. I could not get wifi and had not downloaded the UHAUL app [I rent equipnet every few years so downloading an app should not be a UHAUL requirement]. As a result of the site closed, several hours trying to get customer service, then at home in a CHAT to get photos from phone to computer to UHAUL web page. Frustrating. I am still not sure if I was up-charged by UHAUL for after hours drop off even though I was in hours and returning early.

Rating:

1.0

Be more knowledgeable and check your lock box occasionally. People don't always rent for 24 hours sometimes just need to move a few things. We dropped truck off 4 hours after use, dropped key in box and got charged for 2 days. Of rental and all fee's.

Rating:

4.0

It was a good location but the truck was not checked for defects. I drove from Naples,FL to Valdosta GA in nice weather with no problems. We left the next morning and when we got on the interstate it started to rain. I turned on the wipers and the driver blade was broken. Drove to the next exit and found a GM dealer who repaired it. An hour wasted on a long trip. Not a pleasant experience.

Rating:

5.0

The people helping us were great.

Rating:

5.0

I didn’t get her name but I picked up the van at global mail and ship in Naples she was amazing for start to finish Lisa

Rating:

5.0

The owner is a great guy and he took time to walk us through everything. Great people and I would definitely recommend this location.

Rating:

5.0

Anthony was so polite and helpful. I know he works so hard.

Rating:

5.0

I have rented here before and the location is perfect. They were very helpful and professional and the price was fine. Will rent here again if I need a Uhaul!

Rating:

2.0

Truck was out of oil, so they asked me to put 3 quarts in and they would take it off my bill with the receipt. Horrible communication with final payment. Was told I would be contacted before the card was submitted (I had a few final balance questions) They didn't call back but the did run the card.

Rating:

5.0

The service and persons working there were friendly and very helpful. Would recommend them because of their friendly and helpfulness.

Rating:

5.0

The guy who helped me was Fantastic!

Rating:

2.0

They don’t have a barcode to scan only a QR code that does nothing and the facility is at the front of the strip mall while trucks are around back. Messaging/signage would help to make this easier.

Rating:

5.0

Anthony took care of everything, thank you

Rating:

2.0

I rented the vehicle for 4+ days. During rental period, it rained one day; the roof of the truck had a severe leak. Everything inside was sitting in water. Also, I rented the vehicle for 4 days, and less than 1.5 additional hours. I was charged for 5 full days.

Rating:

3.0

Truck was nasty. No ac. And overpriced

Rating:

5.0

Easy check in check out convenient location great communication with me great equipment owners of this location are friendly helpful and professional it's a small U haul affiliated place with packing and shipping, signs , boxes, easy to park in front while renting a truck please use them instead of the big Uhaul locations if possible they only have a small inventory and I was surprised they charge 99 cents a mile but otherwise it's a greart place

Rating:

4.0

Nothing. Great experience, close location, and easy to rent.

Rating:

5.0

This place is great, the guys that works there are very nice. Great location fully recommended.

Rating:

5.0

One of the cleanest UHUAL I’ve visited. The customer service was excellent.

Rating:

1.0

The man who I dealt with at the location made the rental process difficult. He was pessimistic and rude. He spoke to Us in a disrespectful manner. I'll never rent there again or recommend it.

Rating:

4.0

The gentleman at the counter was pleasent to deal with. Will be back when I need another truck.

Rating:

1.0

Include all equipment that was ordered. Missing dollies were the difference between me moving alo e and me having to pay for additional movers.

Rating:

1.0

You charged me extra

Rating:

5.0

it was a little hard to find... a small frontage in a strip shopping center with only a small sign on the window saying U-Haul.

Rating:

5.0

Lovely people Who own the store. Always kind and welcoming

Rating:

5.0

Staff was excellent.

Rating:

5.0

Continue making each guest feel important. Global mail and ship does this!!!

Rating:

5.0

The people who own this location - are just wonderful - always friendly and kind.

Rating:

1.0

I received no blanket’s I ordered them the gas was on a quarter of a tank. So I had to go get gas. Filthy describes the truck. No ties for the dollies. So that trashed around when I drove the AC blower was not working. So AC was not working right .Some old lock that was very hard to close. The truck sounded like it was about to break down any moment. No windshield wiper fluid. What a discussing experience. They wanted me to back in the truck in this tiny space I refused and let them do it. Horrible experience they should not be allowed to rent uhaul trucks.

Rating:

5.0

Excellent service with easy online check in. I highly recommend UHaul and “Global Mail & Ship” is truly the hidden gem in Naples, Fl.

Rating:

5.0

Very nice lady !!!

Rating:

5.0

I don’t remember her name and I apologize for that but the woman who helped me that Saturday morning was amazing! Some of the best customer service I’ve ever experienced anywhere. It was so good I’m going back in a few weeks to rent from there again. I really hope she’s working.

Rating:

3.0

On line reservations confusing. Fuel charges attempted even though I added more gas than used.

Rating:

3.0

U-haul needs to stop allowing rental on line when they can’t provide the equipment. The day of rental I was called and informed the truck wasn’t available. They found a truck finally but at a different location which increased my travel distance and time. I needed an appliance dolly which I order in line but was told that none were available. What’s the point of ordering on line when the pick locations use a first come first serve system! Very upsetting and stressful. Cudos to the people where I picked up the truck for doing the best they could to help me.

Rating:

5.0

The people Who work at global Mail and Ship show what real customer Service is about.