Customer Reviews for Global Pros Staffing Solutions LLC
(U-Haul Neighborhood Dealer)

Rating:

2.0

My experience was horrible. I am a single woman moving out of state. Durring my first hour with the van it would not start up. They sent out a service provider that took 4 hours to get there. Only to tell me it’s the key and that I would need a locksmith. By this time was 9:30pm and I had to let go of the people that I had to help me move. They then said it would take another hour for the locksmith to come. I had been exhausted from moving all day and asked if he can come tomorrow. He came and it took another 3 hours to get a key made. I had to pay another person to help me that following day and it set my trip back a whole mother day. I paid for the day and time that I had it but I do not think I should have had to pay for anything. The whole thing should have been free as a result of this huge inconvenience and me loosing another day and additional money. I will say the customer service team was impeccable.

Rating:

2.0

Moving us already stressful and this pick up added extra, unnecessary stress. I came to this location, which is an office building. The business was closed. I called the number, no one picked up, I left a message. A few minutes later a lady called me and said she works from home. She went about helping my get the key out of the locked box. When I got the truck it was on empty, the warning light for less than 25 miles was on. She said I needed to get gas right away. The furniture pads I had paid for were not in the truck. She said she doesn't have furniture pads and will tell me where to go to pick it up. I asked her to text me the address. I went to the address and it was someone's home. I called her again and I said, "am I supposed to go knock on this door?" She said she gave me the wrong address and she sent me a text with a different address. I went to this location which was less than a mile from her. It was a huge Uhaul location with all the amenities and all sorts of trucks. To be clear I had picked a different location and Uhaul redirected me to the one that is not a legitimate store. I don't understand why Uhaul would direct me to go to a place where the person works from home and doesn't have anything aside from 3 trucks in the parking lot instead of the huge nice location less than a mile away. I will make sure next time to check and recheck the location they have redirected me to and will definitely not go to this location. It added a lot of undue stress to my day.

Rating:

1.0

Vehicle was not clean when picked up Vehicle parked a half mile from lock box Vehicle broke down on me Had to wait over hours for roadside Vehicle had no gas when picked up Had to put gas at half although it wasn’t at half when picked up Roadside lied said they fix the vehicle and didn’t had to wait on a second roadside agent