Customer Reviews for Gofiga Auto LLC
(U-Haul Neighborhood Dealer)

450 reviews

679 Bass Dr   Santee, SC 29142

(803) 854-2734

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed

Services at this Location:

Contact Us

(803) 854-2734

679 Bass Dr
Santee, SC 29142

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 4:30 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021 - 11/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

It was supposed to close at 4:30pm. We arrived at 4:20pm, just in time to see the employee back out and leave.

MARK S. 
Rating:
4.0

Customer did not leave a comment.

Wanda W. 
Rating:
4.0

Everything worked as it should. The truck was in perfect condition. Kavon was extremely nice and well informed. No problems

JERRY P. 
Rating:
5.0

Customer service was great, he showed me 2 sizes of trailer I would need and was very courteous with the entire transaction.

KENNA M. 
Rating:
5.0

Everything was excellent, the customer service was the best

CATHERINE R. 
Rating:
5.0

Customer did not leave a comment.

SOLOMON G. 
Rating:
4.0

Customer did not leave a comment.

DALE M. 
Rating:
4.0

The young man working there was very friendly and helpful.

John K. 
Rating:
5.0

Excellent service all around, both ends. Will have to move items from storage facilities, will definitely use again. Thanks

Michael D. 
Rating:
5.0

Customer did not leave a comment.

L B. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

Blondell B. 
Rating:
5.0

Keep up the great work

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Nothing to add, great experience all around.

GREGORY H. 
Rating:
5.0

Nothing at all. A well run establishment.

MARK P. 
Rating:
3.0

The gas was empty, the check engine light was on. When I went to turn it back in I was charged for fuel I didn't use. Very unhappy with this experience.

ANDREA J. 
Rating:
5.0

Customer did not leave a comment.

PABLO R. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
5.0

GREAT CUSTOMER SERVICE

MODESTO F. 
Rating:
5.0

Customer did not leave a comment.

Hazelean S. 
Rating:
5.0

Price is a little high

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS I. 
Rating:
5.0

Never any issues with these folks.

Ned P. 
Rating:
1.0

First of all my uhal was on E when i picked it up and i still brought it back with a quarter tank and then they charged me an extra 70 dollars on top of the frost 100 dollars but the uhal ran like crap and sounded like it was going to break down. Plus when i called to ask about the extra charges they didn't answer the phone and no one called me back

VICTORIA S. 
Rating:
3.0

To whom it may concern, I had a horrible experience as a first time customer. The truck made really loud noises and accelerated very slow. The check engine light came on in the midst of moving which caused me a great deal of anxiety not know how or if I would make it back to the back to the uhaul drop off location. As a result, I was unable to add fuel and has to return the truck with less fuel. In closing, this truck needs serious repairs before it could ever be rented to someone safely. Melanie Byrd (803) 682-3746

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

Lashonda D. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

ALBERT G. 
Rating:
3.0

Was a good experience renting from this place, Gofiga Auto in Santee. Very friendly & knowledgable, was experiencing difficulty with internet here but no fault of theirs...

Marti S. 
Rating:
5.0

Customer did not leave a comment.

FENIA R. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Ray L. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Customer did not leave a comment.

barbara W. 
Rating:
5.0

staff was really helpful in walking us through the return process. WE Would definitely come back and do business here ..Thanks Melvin

GILBERTO A. 
Rating:
2.0

Caution! Be careful! Don't drop it off without someone signing it back in with the mileage verified. We brought it back before hours (they open late). The invoice they sent by email was more than twice the mileage that we used! I called the office on receipt several times leavening a message without a response. Finally, Melvin texted me back and said he would check into the GSP which was done somewhere else that day, and get back to me. Two days later, I texted him. A month later, I texted again asking him if he had straightened out the mileage error. To this date, February to May, no response. I don't suggest that you use this dealer unless you watch everything in person closely.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

BARRY A. 
Rating:
5.0

Customer did not leave a comment.

DANA A. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
5.0

Customer did not leave a comment.

DANA A. 
Rating:
4.0

Dropped off and left, experience was normal.

JENNIFER MICHELL P. 
Rating:
5.0

Customer did not leave a comment.

harriet F. 
Rating:
4.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

THALBERT W. 
Rating:
2.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Good

HENRY D. 
Rating:
5.0

Customer did not leave a comment.

rymond T. 
Rating:
5.0

Customer did not leave a comment.

RICK H. 
Rating:
5.0

Customer did not leave a comment.

MELVIN D. 
Rating:
5.0

the car detail service while we rented the UHAUL was def a plus ..Thx Gofiga .We left our vehicle and they cleaned it to show room condition

DENNIS K. 
Rating:
5.0

Customer did not leave a comment.

heyward J. 
Rating:
5.0

N/A

Savina J. 
Rating:
5.0

Nothing more than relaxing your covid regulations.

Savina J. 
Rating:
5.0

Customer did not leave a comment.

bradley C. 
Rating:
5.0

Customer did not leave a comment.

nathaniel W. 
Rating:
3.0

I rented the equipment in Charleston, the equipment was confirmed but then , the day it was scheduled for pickup, it was kot available at the original location. Customer Service called me and arranged a pickup on a location over 60 miles away, which I had to accept as there wasn't anything available in the area. Then I was driviyto that location and called ahead, just in case, and they told me that the truck was already rented out to someone else. Unacceptable! I had to contact Customer Service again to get another location for pickup, which was further away. I ended up waisting 4 hours of my time and my family's time in this ordeal. Please manage better your inventory.

Juan O. 
Rating:
5.0

Customer did not leave a comment.

TERRY W. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

did a great job washing the truck and boat while we rented the uhaul

jerry C. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
5.0

Customer did not leave a comment.

jerry C. 
Rating:
5.0

Slightly longer daily business hours would be helpful.

DOUGLAS E. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

JOHNNIE C. 
Rating:
5.0

Great service! Friendly and helpful!!!

Doris K. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
1.0

This place was a rip off. i went there on 10/7 at 3:45 pm with a friend to pick up a car hauler. I stated to the manager/owner that I would bring it back the next day around the same time probably sooner since i left work at 2pm and drove an hour home. He quoted me the price of 54.95 plus tax. i brought the hauler back the next day as stated prior to 3:30pm and parked it where the man working there told me too. The next day i checked my account and I was charged for 2 days. i called and said I brought it back within the time i said and that he was not there when I returned it but his employee was. He said he wold take care of it and refund that extra day. It has been almost a week and the charges still are on my card. I should not as a customer have to constantly call for what the manager/owner agreed upon. Maybe this was done due to my ethnicity because if the roles were reversed there would probably be a call to the news and affirmative action. but since I don't qualify for entitlement i guess i am out 54.95 plus tax. I do not recommend this business and will make sure everyone I know will not use it. In the future I will use a different rental company since this type of business is condoned by Uhaul

frank H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

ruth ann A. 
Rating:
5.0

Customer did not leave a comment.

herbert H. 
Rating:
5.0

Customer did not leave a comment.

james A. 
Rating:
5.0

Great experience. Really good customer service

Doris K. 
Rating:
1.0

No one there for check in.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Great customer service!!

Bradley H. 
Rating:
5.0

Customer did not leave a comment.

Heather D. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Domenick T. 
Rating:
5.0

This guy is doing a great job.

Christopher C. 
Rating:
5.0

Customer did not leave a comment.

donna S. 
Rating:
5.0

Customer did not leave a comment.

Melvin D. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Lisa O. 
Rating:
5.0

Customer did not leave a comment.

ray D. 
Rating:
1.0

Door sign and website indicated the location was open 9-2 on the date I dropped the truck off but the location was closed. Not able to provide a rating.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

WOW I GOT MY TRUCK AND BOAT WASHED ,WAXED,AND VACUMED WHILE I RENTED THE UHAUL EQUPMENT ..GREAT CUSTOMER SERVICE

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Jerry C. 
Rating:
5.0

The gentleman who assisted me was very professional and courteous you guys have something need to store here you can stop by the truck no I have to clean up clean it out I got stuff to put into the car and I got a couple chairs to hang out so we can sit together. It I'm not trying to load you up I know I found the two guys freaking out because I didn't I wouldn't even to the house yesterday couldn't break into the house

RAMON T. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
No reviews have been submitted for this location.

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