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JAMES S
Customer Reviews for Gold City Rental Properties
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Matthew at the Gold City Rental Properties location was extremely helpful when we had to work out some kinks in our reservation!
Charlotte HThis was my drop off location. I called early in the day, a gentleman answered the phone promptly, unfortunately I don't remember who I spoke with, and he was helpful with his instructions on where to leave the U-Haul 6x12 covered trailer after hours. He was professional and informative. From pick up to drop off, I had a very good experience all around.
Nolan PEverything was great. Matthew was friendly and helpful during my pickup of the truck.
Tyler BMatt was very personable and accommodating.
HANNAH AThe location was easy to find, easy to navigate and extremely easy to get the keys. The staff was extremely helpful when the U-Haul app was glitching and not allowing me to upload photos of the truck. Which to be clear was at no fault of the facility, it was a U-Haul app error. We will be using this location again!
Amberly WI have no complaints. Everything was excellent.
WAYNE BGold city rentals have taken great care of me with my storage unit for the past 3 years and this experience (when I couldn't check in on the app, and he called and checked it out for me 💜) was 10/10 above and beyond. If you need to rent a uhaul or storage unit, these people are the ones to go to! They're amazing!!
Tiffany RThe return app needs help. After submitting the first photo, it closed the return and I was unable to provide the other requested photos
Sotty PNothing it was a good experience all around
Mary KThe website didn’t let me take pictures of all the things they were asking it froze, and still accepted my submission and it made me nervous that I didn’t complete the process. Regardless it gave me a receipt
Jesse MApp kept reloading same info, couldn’t complete equipment return Lock to get key very hard to get off. Probably would not use this location since very limited hours
Darryl GFriendly and professional customer service. Easy pick up and return of clean truck. Will use again. Highly recommend.
Adam SVery easy process and the staff here were very helpful and friendly from start to finish. Highly recommend
Tyler B