No one was there doing open hours to assist with pickup and the app doesn't register location well. Took an hour to virtually pick up over phone after coming back from home.
Dashiqua C
Customer Reviews for Golden Bear Storage
(U-Haul Neighborhood Dealer)
424 Court St N
Talladega,
AL
35160
Services at this Location:
Contact Us
424 Court St NTalladega, AL 35160
Services at this Location:
Office Hours
- Mon-Fri: 8:30 am–12 pm
- Sat: 8 am–12 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Brian W- Rating:
- 3.0
It was good… no complaints
Taneka G- Rating:
- 5.0
Customer did not leave a comment.
Bernard H- Rating:
- 5.0
Customer did not leave a comment.
Dawson H- Rating:
- 5.0
We found Golden Bear Storage to be fast, friendly, and very professional in assisting us with our U-Haul rental. If you are in the market for a U-Haul rental, this business is the best!
Pattie T- Rating:
- 5.0
This owner was very helpful and accommodating. This location is a lot better than the one on North Street. Don't go there, there's no parking, but Golden Bear is convenient!
Virginetta C- Rating:
- 4.0
Everything was great.
Marcus D- Rating:
- 3.0
Customer did not leave a comment.
clifford g- Rating:
- 1.0
I was charged a $33.25 for a mistake the Decator location made. I have the picture from the pick up. The Talladega office will not return my call.
veronica m- Rating:
- 1.0
Not good
Abbie H- Rating:
- 5.0
Very helpful and went above and beyond to assist with our rental
Cindy H- Rating:
- 5.0
We were told that we were way over charged by uhaul.
Alan F- Rating:
- 1.0
I reserved a 10' for 3 days and they told me it was a "courtesy" truck that was not rented over 4 hrs per/day, so I would have to return it by the following morning and re-rent it to continue using it. I opted to only use it that 1 day/night,and then reserved a 15' from another nearby location for the late afternoon the following day. There were TV remotes on the driver side floor that I turned into Golden Bear, and the back wasn't swept, so I had to sweep it before I could load my stuff. Then Golden Bear charged me a cleaning fee when I swept it after I used it. They also charged me an after hrs fee - I had the10' truck rented for 24 hrs, and returned it that night, around 10pm. I also never signed the contract since he couldn't get his printer to work. He never mentioned a fee for dropping it off late at night, even after I asked where the drop box was. I was charged $45 in fees that I am disputing, I was literally double charged! I DO NOT, AND WILL NOT, RECOMMEND GOLDEN BEAR!!!
Kimberly W- Rating:
- 5.0
Customer did not leave a comment.
Korre M- Rating:
- 4.0
Customer did not leave a comment.
Danny C- Rating:
- 5.0
Truck Share online was very slow and missed steps. I had to call for a code. I never got to do the initial steps completely and it was an inconvenience having to wait on approval!
TaQuisha M- Rating:
- 5.0
Customer did not leave a comment.
Rene H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Shenetta M- Rating:
- 5.0
Customer did not leave a comment.
Ricky C- Rating:
- 5.0
Great Friendly Service!!!! Highly Recommended
Sherry T- Rating:
- 5.0
Make sure airbag light is off and tires balanced and aligned. My trip was short I wouldn’t want to drive the truck I had a long distance.
Donald S- Rating:
- 3.0
the online process needs work, had trouble with return did not want to go through had to end without finishing
Rickey R- Rating:
- 5.0
Customer did not leave a comment.
Ladajah W- Rating:
- 5.0
Customer did not leave a comment.
Silas T- Rating:
- 5.0
Customer did not leave a comment.
Latangela P- Rating:
- 5.0
Customer did not leave a comment.
TEENYA H | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
David D- Rating:
- 5.0
Customer did not leave a comment.
Charmayne G- Rating:
- 5.0
Not a thing
Mary R- Rating:
- 5.0
Nothing
ROBERT R- Rating:
- 5.0
Customer did not leave a comment.
Harvey W- Rating:
- 5.0
I just wished there was a better communication process. It appears the team may not have the human resources to answer phones.
MACIA H | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
monique b- Rating:
- 3.0
Customer did not leave a comment.
NICOLE P- Rating:
- 5.0
Customer did not leave a comment.
Tommy S- Rating:
- 3.0
Provide the services that you promise during reservation and take care of the trucks
Samantha O- Rating:
- 3.0
Check the trucks to make sure the are road ready my truck had the abs light on brakes did not work properly and the truck bounced all over the road the windshield wipers needed to be replaced and the truck needs an alignment it pulled to the right hard
Russell C- Rating:
- 5.0
Great customer service, clean equipment, friendly, fast and professional. Best in the area.
Doug R- Rating:
- 4.0
Customer did not leave a comment.
Hispernola E- Rating:
- 4.0
Customer did not leave a comment.
ZACHARY C- Rating:
- 3.0
They were closed
Vicki C- Rating:
- 4.0
Only one thing that could’ve made this easier on my father and myself, we were picking up a car hauler and the lot is dirt and gravel which means the ground gave way some while trying to hook up the trailer to the truck. If they would have it paved or even some solid 6” 4”x4” blocks to put the tongue on when dropping off, other customers (myself included) wouldn’t have any issues at all connecting.
Brandon B- Rating:
- 5.0
this was my first time ever using UHaul services and I was pleasantly surprised: no long lines, no waiting, knowledgeable staff, clean equipment, etc. I would not hesitate to use this facility again for my needs. Thanks.
MITZI W- Rating:
- 5.0
Customer did not leave a comment.
jim h- Rating:
- 5.0
Customer did not leave a comment.
Amy T- Rating:
- 4.0
Customer did not leave a comment.
LYNETTE R- Rating:
- 3.0
Very nice people . Thank you
JOHNNY D- Rating:
- 1.0
Stop booking uhaul to business that are closed I wasted gas time and money going around town. I pray I never need your services again
Latoya P- Rating:
- 5.0
Great customer service. The check-in and out process was very smooth.
SYLVESTER H- Rating:
- 5.0
Customer did not leave a comment.
Jeremy H- Rating:
- 1.0
No one was there and there was no key drop off box. We spent 20 minutes in their parking lot on hold through the 800 number to figure out what to do. Finally just left the keys in the most secure location we could find. I will never rent from you again. I’ll pay 5 times the amount to rent from a real professional company next time.
DAVID GAdditional Services at this Location
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