Just keep doing things the way you’re doing them. Everything went perfect.
JON M
Customer Reviews for Golden Eagle Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great place to rent from. Excellent service
Sherry BEverything was done very well. Thank you!
Donald Bdropped off after hours so never saw anybody
JAMES GGreat service
DAVID STruck was just as expected and ready to go. Staff was friendly and extremely helpful! Best vehicle rental experience I have had in a while. Definitely recommend.
BRADLEY CThe truck was clean but had a maintenance issue. The check engine light was on. I reported the issue and hopefully it will be resolved before the next customer rents this truck. The employee at this location was exceptionally friendly and efficient. He made the rental experience better than I could have hoped.
John TGreat
Michael SThe pick up location was great. Using the app to check out the truck was TERRIBLE. It took multiple attempts to “Pick up my truck” and the app never proceeded past “getting the keys”. I took pictures as I had watched the video. As of today, I am showing 2 charges for the rental. My assumption is that will clear up on its own. Checking in, one day later, was a much better experience. Robert McCoy
Robert MThe rental truck was clean and fueled, it did have some type of transmission issue when it down shifted it would stay in that lower gear for an excessive amount of time before I could get it to shift back up.
Edsel CQuick, accommodating, low-hassle service. Enjoyed the flexibility and experience. We dont use U-Hauls often but this is our favorite location when we have the need.
RICHARD JIt’s a great place to rent from in and out no problem.
RAYMOND SThis experience was great. Arrived early bo problem in and out quick. Great customer service.
Keith BThe person who checked me out was very nice and helpful. Equipment and truck were great.
KELLY TEverything was ready to go and the gentleman was very helpful. We forgot something in the trailer and he was nice to call so we can pick it up.
Jay CIt was a great experience from initial rental to turning truck back in. Very pleasant staff.
Michael FArrived at 4:57 closed at 5:00 . Person was very friendly and professional. I couldn’t check in on phone app he said he would handle it. In less then 10 minutes as I was heading home I received an email with final invoice. Great customer service!
Steven RVery helpful and efficient
Norm RManual windows SUCK!
Belenda BFast and easy service.
Daryle WThe gentleman who helped me check in and check out was very nice and helpful. What a great experience and definitely will be back to rent equipment again from this location ! Thank you. Very much!!
DAVID WI was charged for insurance that I did not select or want. This was very disappointing.
John TYour employee that helped me was so nice an helpful. Thank you for excellent service.
Teresa WThe truck ran ok. Th steering is a little loose. And slowing down to stop and speeding up the engine revs real loud, maybe because the truck isn't run much. But other than that, it was good.
robert tTruck cab, especially the area of general storage and drink holders were very dirty. It appeared that some type of drink or other materials were spilled leaving the area dirty and sticky.
steve wNot much.
daniel sNA
Charles SThe only issue I had was the back door would get stuck about 3 inches before it closed. It then required most of my body weight to then get it to close the last 3 inches.
Liam OCheck engine light was on and gas tank below half full
Carrie SWill was very nice and accommodating. Great experience with his location.
craig nThe gentleman working there was super helpful with hooking up the trailer and was outside ready to unhook the trailer before I was even done backing in. He was prompt and courteous. These things will cause me to come back in the future for my business delivery needs.
Alan YVery friendly and helpful I would definitely use them again
Dewayne VGood customer service experience.
BRYAN TThe man working that day at Golden Eagle seemed to be a bit deceptive. I initially rented from a Westerville location, but their trailer was damaged so she set me up with a trailer in Sunbury at the Golden Eagle Storage location. I rented for 2 days initially beginning on Friday 6/2/23 at 3 pm and dropping off Sunday 6/4 by 3 pm. I got there and picked up a bit earlier at 2:08 pm. The man working said "Your total for the rental will be $96 (and some cents) and $24 for insurance. He made it sound like insurance was required until I asked "isn't insurance optional?" Then he said "yes", but he had no intention of letting me know that. Also, instead of the man working telling me that he would charge me for a 3rd day because I picked up 52 minutes earlier, he simply said "Your total is $96 (and some change)", which is the cost of a 3-day rental. He didn't let me know that an entire extra day was being charged because I picked up 52 minutes early, not did he let me know that if I returned it on Sunday by 2:08 pm, I wouldn't be charged for a 3rd day. The 3rd thing, was he simply said to "drop it off Sunday by 3 pm". I asked if they were open on Sunday and he said "No. You can just drop it off and we'll take care of it Monday". He didn't mention that I had the option of doing a self check-in on Sunday and that I could drop it off earlier than 3 pm so I wouldn't get charged for a 3rd day for those 52 minutes. Thank goodness I called U-Haul and the customer service lady told me that I could do a self check-in and that my credit card only had a hold on it and that if I return the trailer before 3 pm Sunday, I would only be charged for 2 days. Because the man that worked at Golden Eagle didn't tell me any of that. It's not like I rent U-Hauls every day and would know these things. I believe he was purposefully not telling me so he would get a 3-day rental out of it. If there were only 1 thing he left out, I'd give him the benefit of the doubt, but it was 5 things he never even mentioned: 1.) trying to charge me for optional insurance, 2.) not letting me know he was charging me for a 3rd day because I was there 52 minutes earlier that planned, 3.) not telling me about the self check-in, 4.) not telling me that if I dropped off by 2:08 Sunday I would only be charged for 2 days, 5.) not telling me it's only a 'hold' on my credit card until the trailer is checked in. Seems deceptive to me, therefore I would never rent from this location again and I live in Sunbury so it would be more convenient. I'd rather go farther to a location who is forthcoming.
Toni TThe van could use an alignment. However, the owner was wonderfully helpful and answered all of our questions. The process was completely painless, as well as pick-up and drop off. I highly recommend this location.
Kathy HIt is not the fault of the location bit the process to obtain your vehicle through the mobile option is to complicated. There was not much warning to th extent of the pick up process. My emails said 3 steps but it was many more.
Ashley MNo sticker displaying how big the gas tank is. I ended up putting in $25 or so extra in the tank before I returned it.
Michael SThe gentleman was very friendly and helpful. We left feeling confident we could drive the trailer with no problems.
Rachel CLower prices lol
MARY WGreat service .
Clint WQuick and easy. Nice guy.
April MBeautiful., Clean truck and great customer service from the team. Will use again
Richard WIt would be nice if the return time was stated in at least one of the emails especially the one with the "Order Summary". Unfortunately, I got burned for $20.00 because I didn't return the trailer by 10AM. Nowhere on any of the documentation that I received did it state the time (Just the date) that it had to be returned...That's my .02 but you still got my 20.00
Steven SParking area was full so I wasn’t quite sure where to put it. Easy drop off with lots of room to maneuver.
Kim A