This place is ghetto and didn’t feel safe
MIGUEL G
Customer Reviews for Golden Food Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck I was provided had the check engine light on when I got it. The truck ran very poorly and I thought I was going to breakdown. I called and asked if I got get another truck and was told UHaul does not swap out trucks and I’d have to wait for roadside assistance. I waited nearly an hour for roadside service and then call to get an update and was told the roadside driver was still 55 minutes away. I couldn’t wait any longer and continued on with the truck running very poorly. The drivers side door did not close properly and shook when I drove it down the street..there was a gap that I could stick my fingers through. I called and had all this documented with Uhaul and was told to call when I drop off the truck and I would be issued a full refund for the poor experience. I still have not received my refund
BRIAN CNo customer service skills. Not knowledgeable
Clifford MVery neat location a bit variable but ok overall 👍
Anthony DArea manager had to walk me through everything.
James RLocation for drop off originally scheduled online via U-haul website was no longer in business and had no idea of where truck should be turned in. had to waste time finding the second location which was just a convenience store in a run down neighborhood. Process was very inefficient requiring me to pay for two uber rides.
SPENCER RNothing - everything was fine.
Carol C