Verify customer a day before, so there's no need to call anyone the day of the move.Fernando C.
Customer Reviews for Golden State Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.candace C.
Excellent experienceROGER Q.
Customer did not leave a comment.MITCHELL S.
Very efficient manager at the location. He was very on top of things and if I have to choose a location in the future, this would be the one.John D.
Customer did not leave a comment.Mike N.
Easy booking process, not easy to make changes online but the local manager, John, was extremely helpful and made the necessary change to a different drop-off location.Thomas T.
Customer did not leave a comment.Dave L.
Customer did not leave a comment.Ted Q.
On the positive side, service was great in Oxnard, not in RanchitaMichael S.
Improve the Uhaul website,Luis O.
The checkout process for the 24/7 rental is beyond absurd. The need to wait around while an agent verifies me is one of the most painstaking rental experiences I have had. Much better would be to adopt a model like Zipcar, et al - you have my information on file, I should just be able to show up and get the code for the lockbox. Seriously, I have purchased firearms with less hullabaloo than you require to rent a rickety old truck. I need a selfie AND you have to call two alternate contacts? Ridiculous!Jason M.
This truck rental went as smooth as silk. The truck was ready when I arrived and was a easy as pie.Thomas C.
Better signage from the street. Agents were very helpful, pleasant and clear. Good place.Robert C.
Nice placeOscar D.
Customer did not leave a comment.Hope P.
Customer did not leave a comment.Dante C.
This Uhaul pickup was outstanding. I didn't catch his name, but the gentleman who helped me was very helpful and courteous. He made extra effort to make sure everything was taken care of for my rental. I would definitely use this location again.Greg B.
The man that helped us was excellent in customer service very friendly and I will definitely be backWendy H.
Customer did not leave a comment.Melissa C.
Golden State Storage is an excellently run facility. Uhaul, on the other hand, is not. The 3/8 tank of gas is absurd. The measure did not provide enough gas, and was impossible to gage upon refill. Either there should be a refund if you bring the vehicle back with more gas than when you picked it up, or the tank should be full when you pick it up, and full when you return it. As it is now, Uhaul is making sure it's impossible to refill accurately, and is bilking customers. I'm sure there's a class action lawsuit here.Kathy Z.
Customer did not leave a comment.Greg K.
Customer did not leave a comment.Angelina O.
Richard is simply amazingSteve N.
Customer did not leave a comment.zulema S.
I originally went to the U-Haul at 2420 North Oxnard Blvd. and spoke with the general manager whose name is Maria. I will never go back to that U-Haul location again. Maria has no business being a general manager. I have rented from that location several times and I will never go back. Thank goodness for the team at Golden State storage. Perhaps I would be better off in the future using Penske.ANTHONY L.
The customer service agent was amazing.Teagan L.
The manager John was excellent and explained everything. He changed vehicle for me a gave me the original price I was quoted. Nice clean facility. A very pleasant experience. His assistant Richard was great too!! Thank you!!!Robert N.
Super friendly and great customer service.Krista D.
Customer did not leave a comment.Chandler S.
Nothing to improve. Amazing customer service, very friendly, personable yet professional, informative. Thank youBrandon S.
Customer did not leave a comment.blanca G.
Very friendly very courteous very professional staffJerry M.
John was very helpful and was able to on short notice (immediately) rent us a truck with no problem.AARON S.
Great service . The gentlemen that helped me was very thorough. We looked the truck over and verified mileage and fuel level was as we expected. Very good customer service and always is at this location. We have rented from here before and will again when we need a U-Haul.David P.
Why change a good service that works well.Roger C.
Customer did not leave a comment.Lisa C.
Richard Little was wonderful to work with. Kind and polite and very professional.CARLENE W.
Customer did not leave a comment.JOSEPH L.
Customer did not leave a comment.WILLIAM P.
Nothing everything was perfect excellent customer service with a smileRUDOLF V.
Customer did not leave a comment.PATRICIA R.
Customer service Rep was very friendly and helpful! Even provided us with a couple COLD waters! Thank youRudolf V.
Customer did not leave a comment.Vered I.
Customer did not leave a comment.Caroline T.
Customer did not leave a comment.TIMOTHY H.
Customer did not leave a comment.Khadijah B.
I have been so impressed with Richard and John, that I think they're just excellent in every way. The customer service was just over the top. Other employees could learn a lot from them! You definitely have a loyal customer here!JANET Z.
Customer did not leave a comment.MANUEL M.
Customer did not leave a comment.PAUL C.
Customer did not leave a comment.TYLER G.
John was pleasant, friendly, and helpful. We've rented several items recently. ThanksREBECCA L.
I made my Oder for one place and for 2 days and was given 24 hour onlyERNESTO D.
Customer did not leave a comment.MIGUEL B.
Do not make reservations if vehicles are not availableRUBEN A.
I called this location to reserve a truck. After hearing the recording to Golden State Storage, I hung up and drove there since it's very near me. Your recording should include U-Haul, or it'll cause callers to think they have a bad number as it did me.RICK H.
Rep Richard is always nice and makes the process easy and always in good spiritsJOHN L.
Customer did not leave a comment.JULIA S.
Customer did not leave a comment.JAMES W.
Customer did not leave a comment.DAVID G.
Richard and John are the best I appericate there service and friendly demeanor, amazing! Thanks for the help!SHARI P.
Customer did not leave a comment.REYNALDO R.
Both Richard and John were very helpful and very friendly They had a great attitude it's unusual these days when customer service is often not what one would hopePHILIP S.
John was super helpful and friendly!! Thank you!BECKY L.
They are very friendly and helpful. Thank you for answering all my questions.VIRGINIA G.
Customer did not leave a comment.Deborah L.
Great Service and Prompt to get a Reservation.RICHARD V.
Way more than advertised On the mileageDaniel F.
Great staff at this location. John and Richard have excellent customer service!Ricardo T.
Customer did not leave a comment.Bettina L.
Customer did not leave a comment.GEOFFREY K.
Customer did not leave a comment.Maria H.
Richard was excellent, professional and friendly. There was a minor issue with the truck tire pressure monitor indicating low tire pressure halfway through my trip to Northridge. It all worked out well!EDE E.
Have TRAILERS available in CA for one-way rental. I had A 6'x10' trailer reserved to take my mother-in-law's to our home in SC - towing it behind my RV. They called and cancelled - so, I have to rent a truck at TWICE the cost - and my wife had to drive it cross the entire US. You advertise One - way rentals - you should say â€œexcept from CAâ€.Kenneth W.
Customer did not leave a comment.Donald O.
John the manager was fantastic. Quick to assist, very professional and courteous !Lawrence B.
Great service!LORENA C.
Customer did not leave a comment.John R.
Customer did not leave a comment.Shannon C.
Customer did not leave a comment.Deysy S.
Richard and John are good people.AARON S.
Customer did not leave a comment.ANDREW P.
The staff was very friendly, they provided excellent and superior customer service. I will be back again.JOSE L.
John was very friendly and helpfulJOHN B.
Customer service was great and they really eased our anxiety about the whole move.SHAELYNN M.
Thank you for your time and assistance!Jose E.
Customer did not leave a comment.Yoel C.
Customer did not leave a comment.Bradford M.
Customer did not leave a comment.Richard Z.
Customer did not leave a comment.Barry L.
Customer did not leave a comment.Teresa B.
Customer did not leave a comment.CHARLES A.
The customer service was excellent, very welcoming and informative.NICHOLAS F.
Customer did not leave a comment.DIANA N.
Customer did not leave a comment.Miguel S.
Customer did not leave a comment.LISA R.
Customer did not leave a comment.BYUNGHO K.
Amazing customer serviceDAYRON H.