Customer Reviews for Golden State Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Golden State Storage

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Laura R. on

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The check in procedure and check out should be faster.

ROSALIND A. on

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I used after hours drop off but had to go to several addresses before I found an current active drop off location. Several were discontinued listings. I paid $20 extra to make sure I was at a correct location.

David F. on

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Do better job of explaining upfront what is required for self-service pickup. I ran into issues using the app. Location tracking didn't work. There should be an alternate method for location tracking. Also, having a secondary contact should be required before hand. These are all things that really slowed me down.

Rich V. on

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John and Richard always seem to make my Rental experience hassle free and EFFICIENT.Thank you for your great Customer Service.Very grateful and appreciated.

Richard C. on

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Best place with nice people

Mark F. on

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Customer did not leave a comment.

jon D. on

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John & Richard were great. They made the rental process quite painless. Their friendly and professional attitude certainly encouraged us to return when another truck rental is necessary. Thanks for being there????

Aaron L. on

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John was extremely helpful. The place is well maintained.

Gilberto G. on

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Customer did not leave a comment.

Richard C. on

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John and Richard are the best. I would never use anyone else. I have used them quite often the last couple of months.

Sandra L. on

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John was amazing. He made everything super easy, no hassles. I would definitely recommend this location. I will be using it in the future.

Jasmin C V. on

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Clerk was supper friendly went over the contract with me and informed me in everything the other employee didn't

Robert L. on

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Customer did not leave a comment.

Brandon D. on

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The 24/7 truck share did not work. Waited in an online chat for verification with "Michael" for 10-20 minutes and messaged multiple times and never got a response. It was a terrible experience. And then it took another half an hour to get the truck manually from this location because their computers are so slow. Yet another terrible experience.

Rebecca F. on

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Customer did not leave a comment.

Jonathan T. on

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The location and people in it were great however the uhaul returned and pick up texts and platform are very agitating should be more user friendly...no complaints about jon and his staff they were more than good

Charles M. on

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Customer did not leave a comment.

Linda G. on

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U-Haul is a good place to rent a truck to move your furniture they take good care of you. They are good people.

Gerardo L. on

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Excellent customer service

Maria F. on

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Customer did not leave a comment.

HAWK H. on

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Be more clear about pricing

Reyna C. on

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I was not aware I had to drop off the Uhaul at the same location it was picked up from. Maybe I missed that note when renting it online? It is odd since Uhaul is famous for the customer's ability to drop off truck rentals at any Uhaul location. Luckily, the pick up location was not far from my destination and the owner was Top-Notch! 5/5!

Ryan A. on

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Customer did not leave a comment.

Jeffrey S. on

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John and Robin exceeded all my expectations. They run a friendly and first class operation. I highly recommend them for your uhaul needs

Denise D. on

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Very friendly and quick, easy drop off.

SERGIO H. on

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Customer did not leave a comment.

Michael B. on

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Issue a new trailer with more tie-downs This trailer was very old

Denise C. on

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Very friendly and professional. Easy and fast check in/check out. Would recommend and use this location again.

ANTHONY H. on

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Easy peasy!

Ed C. on

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Using the U-Haul app is extremely cumbersome. It took 4 minutes for U-Haul to approve my rental after I got to U-Haul. In addition, the instructions for drop off aren’t always correct. The app said to drop the in the key return box. At this location, if I dropped the key in the box, it would have fallen on the floor next to people waiting to rent!

George S. on

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Customer did not leave a comment.

Patricia M. on

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Customer did not leave a comment.