See above comments on where I picked up the Uhaul.
CARRIE H
Customer Reviews for Golden State Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great location.
MARK WGreat customer service and experience, excellent each time we utilize this location.
William BMileage cost is WAY too high. $350 to rent a truck and drive it across LA for a one day move is outrageous. Way too much. Everything else was great.
Erika FI think there isn’t anything you need to improve it was a great experience and customer service from Richard Little was great!
MARTA MLonger hours of operation
EVERARDO OGreat customer service. Will rent again if needed.
JESUS AThe gentleman that helped me was incredibly friendly and helpful. 10 out of 10
ROBERT NHave more vehicles available
HIPOLITO AThe gentleman that works there, wish I could remember his name, is a gem. Always friendly, kind and efficient! I’ve rented from this location twice and it will always be my first choice because of him.
CRAIG BVery friendly
FABIOLA ZRick & Mark were friendly, helpful, and very professional.
Kenneth DRichard has amazing customer service, this is my second time going there and I highly recommend people going here.
RICHARD LThe gentleman who helped me was friendly and professional.
JAMES JManager in site was polite and very helpful.
JAMIE BMark was excellent. Very courteous and helpful.
John GRichard Little provided me with excellent service, very happy to have rented here 10/10 will definitely be back
MARTIN MMileage rates should be lower.
Luis RNothing at this point.
JOHN DThis branch is highliy professional and provided excellent service to me. I will highly recommend this branch and this office in the future.
PAULMICHAEL MOverall good experience. We did mobile check in/out smooth experience. Manager very friendly and offered assistance upon arrival at drop off during hours. A little concerned about the spike in charges!! It was pretty shocking to see a charge for $1/mile! I have never seen this at a U-Haul facility! No issues with the facility, just shocked a $19.99/daily U-Haul fee for a 10” truck cost us $75.00 + after all fees. We have never paid this much!
DYLAN RNot much if any. Richard, the person who helped me with the reservation, was very helpful. He made the whole process go very smoothly from picking up the truck to the return of the rental.
RICHARD HRichard had great energy and was so pleasant! A very kind person and made a simple pick-up/drop-off a great experience.
Jennifer DThe staff were super nice and helpful however the truck I rented had SERIOUS problems that were not just inconvenient but safety concerns, such as overheating, poor wiper blades, pulling hard to the right, and a windshield that was not properly installed and jumped every time I closed the doors. It was terrifying.
JORDAN DGreat customer service. Friendly and professional ofc staff.
ROSEMARY VLet customer know that truck does not include ramp. Customer service was very professional and great!
MARIA RGreat customer service, knowledgeable and helpful.
ROSEMARY VNo Tap2Pay, very outdated. The street access is awful. When paying by the mile, this location has : No left turn access, No Uturn access. You are forced to put extra miles on just to circumnavigate the street's limitations. Really lame and annoying. But the staff is friendly and helpful.
TAMARA MPainless execution and easy procedures! Our Uhaul Rep was so kind and efficient. I will be going to this Uhaul location moving forward.
BRITTNEY PBoth the Staff at Callens and E Gomzales were helpful and made the best of a difficult situation. Thank you both for your professionalism and helping me get the truck I needed!
GINA CBest U-Haul experience in over 25 years of renting trucks to move myself. Clean vehicle, efficient staff, easy p/u & drop off. Convenient location to highway for long distance moves, and to major city routes for shorter hauls. Give this place 5 stars!
JAIME LI was able to return the uhaul early but there was no one at this facility. There was a “at lunch, be back by” sign on the door, but that time was longer than an hour’s wait. I called uhaul corporate and was able to get clear instructions on how to drop off using my phone. There was not a designated parking spot to leave the uhaul.
Michelle GUnprofessional. Inappropriate. Referred to my BF as if he was my son. Read our licenses and birthdays out loud in front of patrons. Extremely embarrassing. Extremely slow. I had reservation at Oxnard Blvd which was moved to this location due to a truck they had was returned with damage and he couldn’t find reservation and started process all over he took pics of our licenses which I had already done and kept making comments about our birthdays.
ANASTACIA EVery kind and easy to understand customer service and quick check in/out. Thank you!
Jocelyn PThe load was not ready at the agreed time. It would be helpful if there was better communication between scheduling and loading.
Sherri JBeware of the day of the month and the season (end of the school year). Uhaul called me the night before my reservation and informed me they did not have a truck for me. I had to drive 45 miles from the reservation location to get a truck. Uhaul does not compensate you for this inconvenience.
walston gThe check in process took over 30 min and was ridiculous I was starting to get fed up. No one was answering the chat or the phone I felt stranded
Tom BRichard is such a personable and excellent manager at this location. If I need to rent a uHaul again, I am gonna get it from this location and SOLELY because of Richard's personality and excellent customer service. He was prompt, friendly, had the truck ready before I arrived, and was really funny to boot. Make sure you keep him on your staff, he's a wonderful representation of uHaul.
James SVery helpful
Richard ARude
Andres ASatisfied
Ernesto CThank you for the great customer service and the smile :)
Francisco RMy recent experience with U-Haul services at Golden State Storage exceeded all expectations, thanks to the exceptional assistance provided by Richard, the Manager from Golden State Storage. From start to finish, Richard demonstrated an unparalleled level of professionalism, knowledge, and genuine willingness to assist, making my moving process remarkably smooth and stress-free. First and foremost, Richard's expertise was evident from the moment I walked in. He patiently listened to my moving requirements and offered insightful recommendations tailored to my needs. His thorough understanding of U-Haul's services and equipment ensured that I was equipped with the perfect solutions for my relocation. Throughout the process, Richard went above and beyond to address any concerns I had promptly. His friendly demeanor and willingness to assist made me feel valued as a customer, and I left Golden State Storage feeling confident and reassured about my move. In addition to Richard's exceptional service, the facilities at Golden State Storage were clean, well-maintained, and equipped with top-notch U-Haul equipment, further enhancing the overall experience. In conclusion, I cannot speak highly enough of Richard and the team at Golden State Storage. Their dedication to excellence and commitment to customer satisfaction are truly commendable. If you're in need of U-Haul services in the area, look no further than Golden State Storage, where Richard and his team will undoubtedly exceed your expectations. Thank you, Richard, for making my move a seamless and enjoyable experience.
MARIE DEverything was great. The on-site service person was very helpful
Carson WTruck didn’t have a/c or heat. Blower fan broke. They said u haul will not reimburse me a little for that. Lame
Jason MNice truck! Clean, well maintained and ready to go upon my predetermined arrival time. Very friendly service.
Steve RRick was very helpful and customer focused. Recommend this rental location.
Michael Sthe two gentlemen were friendly and professional. I was in and out.
PHILLIP GThe attendant was kind and courteous and even though my wait time for the vehicle's return was much longer than I anticipated, the attendant's stern phone calls to the "tardy party" were a comfort and an excellent lesson on assertiveness! ***** fmps I thank you kindly and God bless you! Frances M. Plante-Scott Oxnard, Ca 93030
Frances PRichard is the epitome of excellent customer service. He should be rewarded frequently.
JOHN GRichard is super easy to work with. This is my 3rd or 4th time using his facility.
Eric MGreat guys
CHRISTOPHER AAll good
Sally JI was having trouble with the app when getting the truck and the kind man who was working in the office, Richard, came out to make sure everything was going smoothly and to see if i needed any assistance and we were able to get everything figured out in the app. For the return of the truck, the app was not working at all (just showing a white screen for the return process). Richard was more than helpful in getting me checked out and on my way in no time. Thanks Richard!
William BGood customer service
Vano A