Customer Reviews for Goldmine General Store and Grill

No one was wearing a mask!!! We had o go 16 miles out of the way to get our rental

We spent the time discussing all details, all extras if needed. Also the delivery day to return truck. I couldn't have asked for more. Thank you. Yes I would recommend this location.

NO offer of assistance at all. NO one had any information in regards to correctly dropping off the truck and trailer. Very disappointed in our experience with this location.

I am impressed with the professionalism, courtesy, and efficiency of the pickup location.

Great guy, great service, fine gentleman & good equipment.

N/A

Took too long to get rental. No one there to hook up equipment as I had to do it myself.

Area where drop off is in a field so I had to turn around in the field

Young ladies were asked about the drop off they were nice and started to just drop it next to the rest of them

Excellent location, pleasant staff, and great service

Messy facility, equipment har to get in/out due to customer parking. Cannot see the roadway as your trying to enter.

Listen to your customer. I bought 2 inexpensive pads for 7.95each. didn't use them, she told me they were rentals and I had to give them back.I told her I bought them,but she insisted that they were rentals.Never used still in their bags.So she has them now and I am out 15.90 thanks a lot UHaul

Excellent efficient and friendly return process. Agent was great. We also used the telephone help desk to change drop off location and she was very helpful.

Gold mine employees were very helpful, polite, nice and knowledgeable of the U haul equipment. We have rented several times and different location but these guys are the best.

Very unhappy that U-haul scheduling moved my pickup appointment to a location 45 minutes away when I had a guaranteed reservation. I received an email notification with no explanation. After multiple calls I received no help to resolve the issue. They were more interested in getting me to cancel my reservation then resolving the issue. After spending time researching local locations and making calls I was able to find the equipment I reserved right around the corner from me. I reserved online and my reservation was confirmed. It should not have been changed. And why did I have to spend the time to find the equipment? Not good service from U-haul. I not receive the reservation guarantee of $50 even though U-haul did not resolve my issue. The effort to resolve the issue was left to me. The local locations that I used to pickup and drop off provided good service.

Nothing..the service was quick, easy and professional! That along with great communication and courtesy made this rental a good experience. I'll always use this location from now on for Uhaul and local store run needs.

I called 3 separate times to verify my reservation. Nobody was there that could confirm for me. I was being told the manager isn't here, call back at 7pm. I called at 8pm and still nobody there to verify my reservation. I even left my number and reservation number for them to call me. Still no response. I finally waited the next day until my appt time to call and got a response from someone like this: “well, we have two auto transporters, so I guess one has to be yours”. I got to the location and one was mine, but the unknown was still in my head wondering if I was gonna have what I ordered or not. This location apparently needs to train more than one person to do U-Haul so customers like me can have peace of mind that the equipment we require is actually there and verified by the pick up location.

Very convienant locatiob easy in and out

Please quote real totals. The online quote was $307 but the real price was $400. The price difference makes you look dishonest.

nothing. it was perfect!

The truck had terrible headlights and was really old. I didn't realize the truck was due back at 9 am so I was charged upon return.