Customer Reviews for Gomez Auto Service
(U-Haul Neighborhood Dealer)

54 reviews

947 Pamalee Dr   Fayetteville, NC 28303

(910) 323-5427

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 323-5427

947 Pamalee Dr
Fayetteville, NC 28303

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The renters were very friendly, and the truck was exceptionally maintained. I left and returned with no hanging questions as to what would incur additional charges and what was expected on my part regarding cleaning out the truck after use. 10/10 service, thanks again!

THOMAS F. 
Rating:
1.0

The first Uhaul ever I used that sat there on a Saturday morning calling people to see if they can verify me, over charged and regardless if clean or not they charge a cleaning fee and the truck was so loud and feeling like it was gonna shut off.

SHERITA B. 
Rating:
5.0

Customer did not leave a comment.

Eliezer N. 
Rating:
3.0

I am very upset with the around about way I was treated prior to picking up from this location. My day started with a no truck being available, then the service agent sent me 30 miles to an uhaul that had the truck rented to someone else. I get call from Gomez auto about the truck and I was 40 minutes away. Gomez uhaul was to close by 12, but stayed open to assist me.

Curtis B. 
Rating:
1.0

First of all, not the locations fault but I was told I couldn't rent because someone I put as an alternate contact (not even a driver) had something outstanding with you. This had nothing to do with me yet your business help my time hostage. For that, go fuck yourselves. I won't be doing business with you. Next the location lady wanted to threaten me with charging a cleaning fee for something that was already dirty. Then informed me that she would charge for not filling up. Although this is normal things while renting, she made sure that she said it in a manner like “you caught an attitude because of the issue that we had, I am going to charge you regardless”. I drove 16 miles and had to put $19 worth of gas in the truck. I am 100% sure that it wasn't actually full and y'all are nothing but a shit company.

Carl M. 
Rating:
1.0

VERY VERY RUDE. PLEASE DONT WASTE YOUR MONEY THERE. THEY OVER CHARGED MY CARD AND WAS VERY RUDE ABOUT FIXING THE SITUATION, AS IF IT WAS Y FAULT. THE LADY AT THE FRONT DESK SEEMS TO BE NICE BUT, SHE IS VERY RUDE. THE OLDER GENTLEMAN TALKS ALOT OF **** TO BE ON AN OXYGEN TANK..

GAREY M. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
1.0

Location charged $200 more than the quote received online and then played helpless… didn't know how to fix it. Truck itself was clean, but air condition was intermittent. Also when we unloaded , there seemed to be damage from a rough ride… springs that were shaken off washing machine, etc.

SHAUN R. 
Rating:
5.0

Customer did not leave a comment.

GEORGIO C. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

VERETTA W. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
3.0

Needs more transparency with billing. I am not sure why I am being charged a fuel fee when I returned the vehicle filled up to the previous gas level.

Susanne P. 
Rating:
1.0

Was charged 50 for a lil dirt on floor mat... Garage owners were rude. The older man sweet when I first walked in to do the return. When he came back from looking over truck. He told me there would be a cleaning fee for dirty floor mats and a bag of trash in the bed. I was confused so I locked in bad and it was a walmart bag with groceries. So I took it out and let him know. Let me tell you... This older man must have had a switch flipped on her turned beet red and really really angry that I challenge d his outrageous charge. When I went to pay my card declined due to wrong zip code and the gentlemen laughed and mumbled a few ugly remarks. Anyway it was then worse experience ever... I would never recommend this location to anyone.

STEPHANIE F. 
Rating:
1.0

Trumpers

DANIEL B. 
Rating:
1.0

We had a. Reservation a a different location and everything was 24 pickup and no locations were open. Wasted 3 hours going to different locations just to get a truck I already had reserved. It was completely a waste of time and UHaul needs to have better customer service and a well informed plan for those doing 24 hour pickup at locations. The whole experience made me never want to rent a uhaul again. Also I ordered for a 10 ft truck only to be told they were all in Florida and then be up charged for the 15 by a lot. I was really chaos and a horrible experience.

Jeraldine S. 
Rating:
5.0

Mr Gomez was a very nice and helpful person.

VANESSA M. 
Rating:
5.0

Nothing. Everything went smoothly. Great job!

Marie L. 
Rating:
1.0

Customer did not leave a comment.

T'KIA R. 
Rating:
4.0

Customer did not leave a comment.

veronica H. 
Rating:
1.0

I was over charged. Paid $172 for 6 hours. Claimed I didn't sweep out the truck but I did. Worst location and personnel in Fayetteville. I wouldn't recommend that location to anybody.

FREDIA P. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Carlos M. 
Rating:
5.0

I Think That It Was A Great Experience Meeting Mr. Gomez And We Had A Great Trip Riding in The U-Haul With No Problem, So Keep Up The Outstanding Communication Skills With You Customers And Being Friendly With Your Customers Because Your First Impression is Always Your Best Impression. "Thank You Advance!!

Eunice S. 
Rating:
4.0

Area very crowded. However employees aided with parking the trailer and ensuring tha turn in went smoothly.

Glen D. 
Rating:
5.0

Customer did not leave a comment.

darrell M. 
Rating:
5.0

This location was very convenient, with a more friendly and professional staff than the Uhaul store on Bragg Blvd. I wwillent from this location again if I need a Uhaul.

Marny M. 
Rating:
5.0

Customer did not leave a comment.

Chad H. 
Rating:
4.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Marybeth B. 
Rating:
3.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Very friendly staff!

STEPHANIE Z. 
Rating:
2.0

The location seemed very disorganized. The person who had the truck before us ran more than 2 hours late turning it in, so we were waiting in real time for them. Then the person who helped us didn't actually work at Gomez (they were just helping) so she meant well but wasn't familiar with the process - plus the Uhaul system was running slow. In total, it took my husband 30 minutes to pick up the truck instead of the couple of minutes it should have taken (not to mention the stress of not knowing how long it'd really take with a busy day ahead of us). No discounts were offered for our trouble but they should have been because unfortunately the experience was unprofessional.

Charles F. 
Rating:
1.0

I'm getting changed for miles I didn't use

Tedric G. 
Rating:
2.0

Manager is not normal.

jamshed M. 
Rating:
5.0

Customer did not leave a comment.

Juanita P. 
Rating:
1.0

Will never refer anybody to the company , . Being charge extra for miles and there is a pending transaction on my account and it's been a week already nobody wanted to help it was just oh you will have to deal with it I only sign in the truck . Poor customer service

ronald C. 
Rating:
5.0

Customer did not leave a comment.

Candace C. 
Rating:
5.0

Those guys are wonderful.

RECORDO D. 
Rating:
1.0

Terrible experience being charged extra when i used less mileage and then originally quoted due to a upgrade and reroute I'm being charged fees i used U-Haul with the intentions of truck share for its flexibility. The truck wasn't available a rep called and changed the whole plan and i wasn't made aware so i take the truck to its nearest location like i told Gomes garage i would and it was never communicated to me that i couldn't ya i have done so many times before using U-Haul . The truck share site never alerted me i was at the wrong site when i returned the truck early mind u i only had the truck half the time intended it for and I'm still being charged because U-Haul reps poor communication

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Anne C. 
Rating:
3.0

I had to wait 20 minutes so they could sweep out a clean truck. After seeing how neurotic she was about sweeping I made sure to sweep it out before return. She still charged $15 for a cleaning fee. I think this is a scam used to make easy money and I think uhaul should look into how many cleaning fees are added into transactions from this location. I will be sure to tell everyone I know in the Army to watch out for this, or to shop elsewhere.

Tim W. 
Rating:
5.0

Superb customer service and very friendly. Thorough overview of the rental truck before departing

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
2.0

Get someone who knows what they're doing and who actually listens.

Jameg L. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

Customer did not leave a comment.

kaytlin H. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

very helpful got me on the road

anthony F. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
1.0

Customer did not leave a comment.

JENNIFER A. 
Rating:
5.0

Customer did not leave a comment.

Taylor R. 
No reviews have been submitted for this location.

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