Customer Reviews for Gonez Emissions LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Clean the trucks and have gas to start.

Rating:

1.0

Make sure customers physically clean out trucks and someone check I rented a truck and could not use it because somebody belongs were still on it.

Rating:

1.0

The appliance dolly wasn’t in the truck as stated and the customer service sent me to 2 different locations but they didn’t have any either and waisted miles and gas for me. Extremely not happy, especially after customer service hung up on me after the 3rd call but never even called back to say it was a mistake (very unprofessional)

Rating:

1.0

This location was hard to find, the person who answered their phone was VERY hard to understand (thick foreign accent), and the location was sketchy, I did not feel safe.

Rating:

1.0

Having to reserve your truck on the app is time consuming and frustrating and not user friendly. I should be able to go to a U-Haul location and simply rent a truck with a representative and pick it up at the same location.

Rating:

1.0

Had problems trying to get the key .and also returning the key had to call a u haul rep to help .the guy on location was no help

Rating:

1.0

Uhaul should not have this as a rental location! The location is not safe and hard to locate. The truck was parked under a cable wire. There was a man sitting on the curb in front of the gas station yelling and using profane language saying he works there. (Obviously on drugs) However, he was there when I got there and when I returned. The truck was not clean. Fries on the floor, trash on top console and nasty and sticky. This is unacceptable, especially during a pandemic. I didn’t even choose to rent from this location, my location was changed. They provided the incorrect box # to pickup the keys. I had to make a call for help and then the guy came out and opened the other boxes. He could’ve helped prior to me waiting so long. The mobile process took forever and made me late renting the vehicle. Never again! I am also reporting this to the Better Business Bureau. This was horrible!!! People need to know Uhual is not taking any safety precautions during a pandemic. I was renting this truck to pickup toys for my non-profit from Toys-for-Tots nearby and was required to pickup at a specific time that day. Otherwise, I would’ve canceled the reservation and went to another company.

Rating:

5.0

Great customer service

Rating:

2.0

The inside was dirty and it was an overall hassle doing it online and the lock box. There was no way to really adjust the mirrors correctly. Moving the thing back and forth doesn’t get everyone’s vision properly.?

Rating:

1.0

I had to wait over a freaking hour the owner kept lying saying he was on his way and that’s bad service I will not visit this location again

Rating:

3.0

There wad a homeless man sleeping on the property. I had a hard time understanding the Rep, heavy Africian dialect.Everything Ok