Needless to say, this will be our last time using Uhaul. We reserved a 26' truck and a trailer to haul our car. Not only was the truck Not clean, it was NOT empty!! They didn't even clean out the truck from the person before. My husband has to get rid of the stuff in it. The tank was also on empty. Lastly, they did not have the trailer we booked months in advance. We were given 2 different addresses to pick it up. One was literally in the middle of no where, and no building in sight, the second the place was closed. My in laws spent almost 4 hours driving to these places to pick it up for us, and we still had no trailer. Customer service and "traffic control" was terrible. My husband was hung up on multiple times and so was I. Then when we finally got a hold of someone, they wanted us to drive another 2 hour round trip to pick up a different trailer. We just canceled, and instead put another 800 miles on our car that we didn't originally want to do. It also put extra strain on my mother in law because she was supposed to be the back up driver, instead she had to drive our car and everyone was exhausted. After this experience, I am never using Uhaul again.
RYAN M
Customer Reviews for Good 4U Vending LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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SHARON KThis location I did not have an issue with but U-Haul as a whole is a very different story!
KATHLEEN FIt is very hard to locate and not well marked; they changed my reservation details and added fees that I had opted out of
CHRISTOPHER D