I gave it 5* because the lady that helped was super polite and helpful at the origin in Ft. Riley, and I know negative reviews may effect things, but I do have BIG complaint with U-Haul moving my reservation from Manhattan to Ft. Riley, which is an army base. I was only advised of this change the day before pickup, even though I had made the reservation weeks in advance. Not only did this cost me $53 additional due to having to get a Lyft to that facility (I could have walked to the one in Manhattan), but I also was sent (in the Lyft) to the front office of the army base (another 5 miles out of the way), where luckily I had my passport on me and was able to get access to the property. others may not be so fortunate, security is tight. As for the equipment, no complaints other than you may want someone to take a look at the headlights. While driving at night, I'm not sure how strong they are, they may need cleaned or replaced. Thanks for allowing the feedback. Jim Schmitt 847/420-8801
JAMES S
Customer Reviews for Good Deed Pack Ship and Print
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Remote / after hours pickup still needs to be fineed tuned. The app did not recognize I was at the location so I had to wait for on site personnel.
HANSPETER B