Customer Reviews for Good Samaritan Community Services
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very good experience

Rating:

2.0

The U-Haul truck we received was leaking water from the ceiling. When we went back in to tell them owners they told us to just drive it around the block to see if it would keep leaking instead of resolving the issue.

Rating:

4.0

No comment

Rating:

2.0

The location on Roosevelt and Central Park is not ready or trained enough to be apart of such a large company. The people that run the business at Central Park and Roosevelt are committing odometer fraud. I will never use them again. Poor representation of U-Haul.

Rating:

3.0

I was charged for 10miles plus the truck rental 19.95 I went 3miles over I’m which I should be getting charged 30 some dollars outta my 100.00 hold I got cheated tank was on half like I got it and I brought the truck back before the time I was supposed to.

Rating:

5.0

Very nice folks and very well maintained truck 😊

Rating:

5.0

Everything was up to part

Rating:

5.0

I'm a very satisfied customer

Rating:

5.0

Nothing everything was great even the person rented to me was very nice

Rating:

3.0

1.De revisar siempre los vehículos que tengan la gasolina full o por lo menos a la mitad, es muy molesto que te entreguen un vehículo con poca gasolina y salir a tanquear de una vez. 2.revisar el estado mecánico del vehículo, en este caso el freno esta largo es decir tenia que presionar el freno hasta lo máximo para que se detuviera . 3.

Rating:

5.0

Nothing every thing was just fine keep up the good work ❤️❤️

Rating:

2.0

This was a parking lot drop off location. The gentleman who ran it had no idea how to back up a trailer, so we ended up having to just drop it in the middle of his parking lot. I felt badly for him since he appeared out of his element, although a very nice may. Also, it was NOT clear that the location was. UHaul drop off, as it was a church parking lot. Why would I give my money to a company again who clearly cares so little about the customer experience and can't be bothered to do anything other than send useless videos instead of actual staff?

Rating:

5.0

Mr Marshall is the best. If you come to his facility and you’re not having a good day. He makes sure leave with a smile on your face. He’ a cool and funny gentleman. Thanks again

Rating:

5.0

Very professional. Will always choose you guys for moving :)

Rating:

5.0

Mr. Marshall was knowledgeable and friendly. I will return.

Rating:

4.0

If possible, maybe you could inform customers that dolly's and tarps are or aren't supplied, I had some very valuable items that needed to be covered, and possibly some straps to secure item from shifting around during transport.

Rating:

5.0

They were so nice and helpful in the renting process! The trucks are in a bigger parking lot so it makes the pick up process so much easier! The truck was spotless and drove really well!

Rating:

2.0

Stop cheating customers

Rating:

1.0

I submitted a formal complaint. There was food and crumbs everywhere. There was a used bandaid w blood in the door pocket. It was disgusting and the worst uhaul experience I’ve ever had. The app glitched on both pick up and drop off, had to call the mainline and wait 45 minutes.

Rating:

5.0

The People at the Location were extra friendly and knowledgeable. Prices were VERY affordable. THANKS VERY MUCH.

Rating:

3.0

I dropped off the equipment before 11am and they could not provide me any receipt or proof that I had returned the equipment. I had to record them receiving the equipment. Then that same evening around 7pm I received a call from UHAUL asking when would I be returning the equipment. I responded I had returned it earlier in the day and I wanted a receipt.

Rating:

5.0

Continue the outstanding customer experience and service

Rating:

1.0

People were supposed to be there until five and no one was there. Cellphone reception is non-existent and it took us a half hour to get through the return process because the pages wouldn’t load. Another person showed up and we had to help him figure out how to use his phone because he relied on someone being there and couldn’t figure out how to pickup his truck.

Rating:

2.0

Check in process is not efficient. Took me 40 mins to checkout the vehicle because the app glitched causing me to be late to my move out. Customer service kept me on hold for 30 minutes while I waited in the parking lot trying to get my vehicle.

Rating:

3.0

It was really confusing how to get help. The door was locked and there was not a sign about how to connect with someone. Then when. Someone came out I had no indication this person was with uhaul, and they did not self identify. So it felt a bit nerve-wracking that I was in the right place and talking to the right people especially when I had to go to a back room in the building after having down the online registration. All I needed was the keys. But, they were courteous and I did get my equipment which worked well.

Rating:

1.0

I had an awful pick up experience. I ordered the Uhaul from another location in Chicago and was never notified that my pick up location had changed. After arriving at my original location, I was told to go here. It was 20 minutes out of the way and forced me to miss half of my move out window. At this location, We entered an old church and were directed to a back room to talk with someone. It was very questionable and frankly I was worried it was a scam. The uhal was provided with a half tank of gas, less blankets than ordered, and the bed was covered in leaves. When leaving the guy renting it even said “I hope you have a broom bc there is some dirt back there”. In addition, there was nothing at the location except the Uhaul, so I couldn’t buy bed covers, boxes, etc that I was planning to purchase and happily pay for. I am very disappointed in this experience and will look at other moving rental companies when I move again in early January.

Rating:

2.0

Worse part of Chicago. A person was shot just outside the place on week ago.

Rating:

5.0

The greatest return location in Chicago !

Rating:

2.0

3 hours late. Had to manually sign up to use the truck inside a non uhaul facility

Rating:

5.0

Great customer service.

Rating:

5.0

Everything was great. I would use again

Rating:

1.0

I was over charged 6 gallons of gas because it’s record’s says something and the truck different readings

Rating:

5.0

Friendly service. Easy return.

Rating:

5.0

Better price

Rating:

1.0

After I paid they keep trying to steal money out my account

Rating:

5.0

Great Service

Rating:

5.0

Give them credit extra time next time they use them you will get more customers satisfaction and improve your service anymore

Rating:

5.0

Great experience..everything explained very well great location overall

Rating:

3.0

The day that I bought the truck in, the person that was there didn’t want to do anything.

Rating:

5.0

The Pastor and his staff member have been incredibly helpful to us during a very stressful move. They are great.

Rating:

4.0

Very disappointed in UHaul. I paid the tolls via Illinois toll system the day after the rental. UHaul sent me a message a week ago informing me of the extra payment and I responded to UHaul explaining that I had paid. I received no response and no acknowledgement of the issue. The only thing you did was to ignore it and charge me extra. Very disappointed.

Rating:

1.0

took my money fasho

Rating:

2.0

I wasn’t successful of getting in contact with the person that’s responsible for the uhaul

Rating:

3.0

There was damage on the bumper that was noted. Didn’t realize until I had to make sharp turns that the bumper rubbed on the wall of the tire. There was plenty of wear on the tire. Not safe to drive

Rating:

5.0

Everything was outstanding.

Rating:

2.0

No one there. Trailer full of ice and snow.

Rating:

2.0

I wasn't sure I was even in the right location. It's basically a church parking lot in an area I would not want to be in at night. I would certainly not recommend this drop off location to a woman, or to anyone at night.

Rating:

5.0

Nothing

Rating:

2.0

They have an ok lot to drop off but not clear on whether the person there was even an employee Only knew it was a Uhaul location because of 2 trucks sitting in the lot. Disorganized