Customer Reviews for Goodman Creek Furniture & Appliance
(U-Haul Neighborhood Dealer)

Rating:

4.0

Simple store, very sweet customer service! Sadly the contract added on the milage coverage even though I opted out on the quote. She said she couldn’t remove this and would have to call but I went ahead and paid it. The team there even hooked the trailer up for me, I typically do it myself but they were fast and helpful.

Rating:

3.0

Didn’t interact with any staff. Location was closed.

Rating:

5.0

I was happy with my experience

Rating:

3.0

Location was unable to take pictures of the box truck due to the constraint of trucks.

Rating:

3.0

The only problem was it took about an hour and a half to get the U-Haul and then I was giving the wrong one and then they corrected it

Rating:

2.0

Make sure the fuel reading is correct before lending it out to someone. I got charged $33 for fuel that didn’t exist when I picked it up.

Rating:

3.0

The truck smell like smoke in the cab and in the back end. Was a hard process to click on everything and the building was not open to assist. It was supposed to be a one-way pick up in Evansville drop off in Boonville but when I arrived in Boonville figured out that I had to drive it all way back to Evansville. Was very inconvenient for me.

Rating:

5.0

The last time, while checking a truck out, with the app, it was saying I wasn't at the location, but from my GPS and from scanning the code by the door of the building. I had to go in to have an employee process the pickup. This time, using the app was working fine. Got through most of it until I decided to hit the back button to add another photo of the truck, then it just took me back to the home page and zi could not get back to the page I was on or finish the checkout inspection. I had taken most or all of the photos. Still needed to confirm milage and fuel before taking off, but could not get back to that. Obviously, both problems in the app, not anything to do with the location, business or it's employees.

Rating:

5.0

The best option I chose when I moved was to have chosen this wonderful company to move my stuff from one city to another. I would choose them again in the future when I need a service like this, I really loved it

Rating:

4.0

Just had issues with reservations and length of reservation got wonky

Rating:

4.0

The lady was nice

Rating:

4.0

The truck was very loud at highway speeds. I couldn’t hear the radio over the engine. The wiper blades need to be replaced, one was scratching the window

Rating:

4.0

business not open when we dropped it. Called at opening to make sure the got all info they needed.

Rating:

1.0

They added safe move on my rental when I didn’t want them lied about it

Rating:

1.0

The lady was rude. Refused to call customer service and kept telling me to take it to a different location. I will be sharing my experience with my friends and family. This independent dealer is giving your company a bad rap.

Rating:

5.0

Super service all the way around! From first person of contact to the last. Will definitely use them again anytime I need it. Thank you!

Rating:

5.0

Easy to find and the person I who set up my rental was such a big help. This was my first time renting from U-Haul and the whole experience was so easy.

Rating:

5.0

Staff was extremely helpful showing me how to set up trailer with my truck (ball, chains, wiring for lights, etc.), as this was my first experience with this type of equipment. Tires on trailer we rented were worn to the point where I was slightly uncomfortable taking it on a 180-mile trip.

Rating:

5.0

Nothing I can see. The guy who set up my registration was extremely nice. My pick up location was changed to Steve Martin and Assoc. for pick up, he called me to make sure I didn’t have questions. I was notified again that my original location was now the pick up and drop off. The support team was super nice when I accidentally put in that I would be putting 700 miles on the truck and not 70. The app was a bit confusing but figured out to log out and log back in and everything was smooth after that. Then when I dropped off my hubs dropped the keys before I took a pic of the speedometer and gas level. The app helped me navigate through that mistake. The issues I had were from my lack of experience in renting a u-haul and the service team was there to help when I faltered. It has really the first time in a long time that I felt I was provided a fantastic customer service experience.

Rating:

3.0

The vehicle was rather dusty and had food particles on the seats, but the real issue was no wiper fluid. The windows were VERY dusty on the outside and inside, so I had to stop at a gas station to clean the outside and purchase some Windex and paper towels to clean the inside so I could travel safely.

Rating:

3.0

Pick up was frustrating it kept reloading starting all over

Rating:

5.0

I tried to do the check-in process on the app and it never would work. Thankfully, the business was open and were great in getting me checked out and on the road. The apps never worked for me, definitely needs fixed.

Rating:

3.0

Not what I was expecting for a location. It was okay.

Rating:

4.0

This location is good

Rating:

3.0

The after-hours return thru the app was simple and efficient.

Rating:

2.0

We reserved six dozen furniture pads and they only had one dozen. They said we could go pick up at another location about ten miles away. Drove there and they didn’t have them either. Terrible. That’s the reason for the reservation

Rating:

5.0

A special thanks to Goodman Creek Furniture for telling me about the additional surcharge for tank refueling and providing superlative customer service!

Rating:

4.0

Organized and profissional

Rating:

3.0

When returning truck I spent over an hour trying to get the app to work correctly, I ended up needing to go to the website to complete the return

Rating:

5.0

This business took great care of what I needed on short notice after another place messed up my rental. U Haul customer service got me linked to them and were very helpful also!

Rating:

5.0

Awesome people to work with !!!

Rating:

1.0

Be open when you tell people they have to have truck back so if there is a problem or fuel issue people can correct. We were able to verify fuel level was ok and was charged for 2 gallons at $4.25 a gallon the day after we returned truck

Rating:

5.0

Very nice company

Rating:

5.0

Very good experience.

Rating:

5.0

THIS facility is warm, welcoming, and has two very friendly, kind folks ready to serve. I highly recommend them!

Rating:

3.0

No issues dropping off

Rating:

5.0

Friendly, helpful, and explaining process. This is a place I highly recommended!