Customer Reviews for Goodway Towing
(U-Haul Neighborhood Dealer)

352 reviews

100 Fawn Crt   Silverthorne, CO 80498

(970) 368-4317

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(970) 368-4317

100 Fawn Crt
Silverthorne, CO 80498

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Cheryl B. 
Rating:
5.0

I dropped the vehicle off without meeting anyone

Vesa P. 
Rating:
5.0

Very fast check in of the equipment, very personable and helpful attendant too (don't remember his name)

Gretchen K. 
Rating:
4.0

Customer did not leave a comment.

mike P. 
Rating:
2.0

I was falsely over charged almost $300. I am waiting for an explanation. There was zero damage to the truck and we returned it cleaner than we received it. I received my receipt via email a week after we returned it and was falsely charged extra for supposed damages that Noone has been able to explain to me yet. We also purchased the full coverage insurance. Horrible scam to pull on us. We were planning on renting from this location again but now we will never give our business to this location again. Bad and dishonest. What a joke that this business has "God is good all the time" on their trucks. Lying and stealing? Ya, not good.

Daniel R. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
4.0

Location was easy to find and instructions for finding our truck and finalizing the check out were easy to follow since we were there when the business was closed.

Leticia C. 
Rating:
4.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Annette the Uhaul representative was great. Very courteous, friendly and knowledgeable. She deserves a raise

Guillermo R. 
Rating:
5.0

Customer did not leave a comment.

Kelcey E. 
Rating:
1.0

The van asked for months before and confirmed earlier the week before rental this wasn't there and after waiting an hour and a half for 'someone to return something else' I was given a 15' box truck... not ideal for the amount of driving I needed to do. After I returned the truck, I noticed I left a couple of items in the truck and when I called I was told that the truck was no longer there and they have no way of locating it or my lost items. I won't ever rent from you guys again after this, and the complete lack of customer service is something you need to look at

Jeremy F. 
Rating:
4.0

Customer did not leave a comment.

Audrey U. 
Rating:
5.0

My was troublesome and difficult. The understanding of your staff helped me get it done.

JAMES H. 
Rating:
2.0

Gas tank was almost empty on pick up! Had to drive out of the way and add mileage for gas!! Very upset about that. Returned with 1/2 tank gas and they would not even discuss a discount off the rental! Truck drove horribly, pulled to the right the whole time. When truck was dropped off, they could not get me a receipt or check me in because they were too busy. Said I would get a receipt via email. NEVER got one. Absolutely horrid. Uhaul does not deserve my business.

Alisha S. 
Rating:
5.0

The girl in the office was top notch. Nice, friendly & worked hard.

DOUGLAS C. 
Rating:
2.0

Arrived 1 pm as instructed by Uhaul representative who called me on the road Monday 9/26. Extended 2 additional days. Arrived at drop off in Silverthorne, CO. Similar story. No one in office. Drove trailer to drop off. Disconnect. Back to office where employee provided me a receipt after I insisted. Over charged me one additional day. I filed a complaint with uhaul.

Ronald H. 
Rating:
4.0

Very friendly dog. The trailer I rented gets used a lot. Any thing I noticed is just normal wear.

GARY R. 
Rating:
3.0

Customer did not leave a comment.

Jamis M. 
Rating:
5.0

Customer did not leave a comment.

Donald C. 
Rating:
3.0

I arrived 5 minutes before Saturday afternoon closing and was able to hand over the keys. Two minutes later, they were gone. Said they would look at truck on Monday. While signage to drop lot was adequate, the only way to the office involved walking down a dirt bank. A bit rustic. And they charged me for 30 excess miles when I left 1/2 tank more gas in the truck than was in it when I picked it up.

Henry P. 
Rating:
4.0

Customer did not leave a comment.

Jonnie C. 
Rating:
5.0

The girl who attended us is very kind and does her job very well.

Eliasar M. 
Rating:
5.0

A little difficult to find at night.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
5.0

The employee at the location was awesome. Friendly and Efficient - got me in and out and checked back in with ease.

RICHERD R. 
Rating:
5.0

Customer did not leave a comment.

Linda C. 
Rating:
4.0

Thanks for your help

MAHMOUD B. 
Rating:
4.0

The half fuel tank is hard to estimate, either not enough or too much gas when I fill it.

Jude K. 
Rating:
5.0

Clone Annette! She is such a pleasure to deal with! So helpful with my initial pickup and when I needed to extend my rental return, she made it so easy! Please go rent a U-Haul truck or trailer from Annette in Silverthorn. You will see what I mean!!!

MARK O. 
Rating:
5.0

Rented a 5x8 to move daughter. Rented on-line, checked in online, called location and confirmed with Annette. She was pleasant and professional. Confirmed they would have unit and supplies ready to go the next morning at 900...and she did. Returned the next day, and check in went very smooth again. I would highly recommend this Uhaul location.

James B. 
Rating:
4.0

Customer did not leave a comment.

Terri P. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Good Service, Dependable, Quality Operation

WILLIAM SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Add cruise control. I know for safety purposes you cant but for a lengthy drive in a short period it would have been a nice feature.

CHRISTIAN C. 
Rating:
3.0

Customer did not leave a comment.

KEVIN O. 
Rating:
5.0

Annette was so positive & professional. She is the reason our rental went so smoothly Thank You Annette, Cheryl Harris

CHERYL H. 
Rating:
4.0

This is more of a comment for Uhaul itself and not the dealer. The enclosed box trailers, of all sizes, do not have adequate positions for securing your load via tie downs or straps. They are located on the roof or on the floor. If the railings offered more points for secure strapping this would be ideal.

Shane F. 
Rating:
3.0

First, my thanks to the staff for staying a little later than their normal work schedule to allow the previous renter to return the trailer (they were late) which then allowed me to get the unit I had reserved. It saved me Days on my move. One issue I did not notice when I picked up the trailer was that my hitch was too low. My hitch had a 2" drop. This caused the trailer tongue to be too low. You need to include a tongue jack.

Hal V. 
Rating:
5.0

Girl at counter was excellent!!!

Pinnacle C. 
Rating:
5.0

The Staff is so friendly… and hard working. It's a pleasure to do business at this location

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Reece B. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
1.0

The location was open, but not one was at the desk. They had a sign set up that said they were short staffed and to call a number to let them know were we at the desk. We called and the number and it went to voice mail. No one never answered. We waited for over an hour before anyone arrived.

Kenneth M. 
Rating:
2.0

Do not use on a weekend! The 24/7 share did not work, no keys had been staged. The facility is fully closed on the weekends with no phone support! After hours on hold talking to different UHaul centralized employees, finally had to give up moving on Sunday as planned and reschedule for Monday! Uhaul promised a small refund but did not call or email to process refund credit as promised. On Monday this small location was fine. The staff was very busy but helpful. The truck was in good condition and clean. Just don't risk a major issue with your landlord for moving out a day late because you scheduled with uhaul to pickup on a weekend when the site is fully closed and keys not left as scheduled.

Leigh B. 
Rating:
4.0

Attendant was great. Efficient very helpful Very convenient drop off location Overall good experience

Robert H. 
Rating:
1.0

Zero customer care, the young man and the young lady couldn't care a flying blank. I was so disappointed in the attitude that they both give "we don't care" There is nothing wrong with U-Haul however I understand now that this location is just a distributor. Very sad indeed.

Norman J. 
Rating:
3.0

Customer did not leave a comment.

Dale R. 
Rating:
4.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

short staffed but he did all he could, had about 30 min wait

VARAPORN M. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
3.0

front desk people is kind orude but overall good.

Mario S. 
Rating:
5.0

Check-in process could be improved.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Terry A. 
Rating:
4.0

Everything went well. 26'truck was new with 23k miles, it is a huge improvement over the older trucks. Good job with the improvements.

WILLIAM SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Nita V. 
Rating:
5.0

Attendant did not point out the temporary repair of a hole in the front wall of the trailer.

Randy O. 
Rating:
5.0

Great friendly knowledgeable service

Dave H. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

Bryan M. 
Rating:
2.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Had to switch pickup location. Over an hour one way.

Ken T. 
Rating:
3.0

Customer did not leave a comment.

Doug B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Josh T. 
Rating:
3.0

My drop off location called 2 days before my rental return and told me I couldn't drop it there because they'd be closed. I had to scramble and find another location convenient to me that would be open and sit on the phone for 45 minutes to get the reservation switched so I wouldn't be charged another $500. This was super inconvenient for us and caused a lot of trouble. I was very unhappy with this situation. I shouldn't have been able to book this return in the first place.

Jerred K. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

LESLIE M. 
Rating:
2.0

-did not give us the right size of the u-haul we made a reservation for and charged us more because the rental they did have was bigger even though it was their fault they did not have the trailer for the size we reserved it for.

Angeliky S. 
Rating:
3.0

It's the only game in town. The trailer had a cockeyed door and the staff was somewhat friendly.

Michael W. 
Rating:
5.0

Amazing customer service!!!

Alberto S. 
Rating:
5.0

Very helpful re: how to use equipment and do is safely

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Margot P. 
Rating:
4.0

Nothing at the time

eric M. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Brad is amazing

Mary M. 
Rating:
4.0

they were very short staffed and it took about 30 minutes to get my trailer

Tom S. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
1.0

Driveway had a hole that I bottomed out the hitch of my F150 into. The trailer's tires were WELL before the recommended pressure. One was at SIXTEEN (16) PSI. Luckily I checked the pressures myself at lunch before picking up my cargo and had a portable inflator.

Jacob M. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Nancy M. 
Rating:
4.0

Very convenient for where we're staying.

Olivia J. 
Rating:
5.0

Customer did not leave a comment.

Ricky M. 
Rating:
1.0

Our truck was double booked. The 24/7 was not set up and ready to be picked up. Location was closed and had to call for help. Did not recieve furniture dolly, and the person helping us was very rude.

nolan C. 
Rating:
5.0

Customer did not leave a comment.

Gian T. 
Rating:
3.0

Customer did not leave a comment.

Jude K. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Good staff

George P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey E. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
4.0

Customer did not leave a comment.

Lewis G. 
Rating:
3.0

Customer did not leave a comment.

Brooke A. 
No reviews have been submitted for this location.

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