I had the worst rental experience imaginable. I didn't receive the truck I had reserved for the day I needed it. After that, I had to drive 40 minutes to another location, only to find out that there was still no truck available on time. I spent a significant amount of time calling customer service, which led me to yet another location, a 20-minute drive from the previous one, in search of a truck. When I finally got a truck, it didn't even come with a cart for transporting heavy items. Additionally, I ended up spending a lot of extra money to pay the driver (who was supposed to drive my car back) and the movers/loaders, who had to wait for me while I dealt with all the issues of securing a truck. To top it all off, I never received the $50 guarantee that was supposed to be provided if my reserved truck wasn't available on time. Overall, the entire experience was incredibly frustrating.
Ivan K
Customer Reviews for Gormans Garage Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best place to rent a Uhaul. Clean truck. Easy pick up and return. No issues at all.
GARY JNothing. This dealer was excellent.
MARK DNothing because Bob is amazing! Would definitely go back and rent again from here!!
GIOVANNI SBob Gorman, owner of the garage was rude and difficult to deal with as a customer. He wanted me to wash the trailer in the nearby carwash even though the trailer was broom cleaned. The open trailer has couple pieces of tree bark!. When I said it is just a tree bark, I will remove it, he started yelling. I needed to leave with the trailer, remove the 3 pieces of tree bark somewhere else and come back before he will accept it. Very poor experience for a long standing customer like me
RAJMOHAN SNothing
OTELIA DAll good, no notes.
KYLE CKeep up the good work
PETER AN/A
Dena BBob was a pleasure to do with. Very accommodating
Dana SGreat location and customer service.
VICTOR OUnfortunately, when I arrived to pick up the van, I was told I had canceled my reservation from Phoenix, Arizona earlier that morning. Clearly, this was an error. I was still able to use the van, thankfully.
Angela BArrived and the truck was not available despite booking it weeks in advance. The Uber already dropped me off so I was stranded. Uhaul found another truck but I had to walk. Uhaul said they would contact me to make things right but theu never did.
Wayne DGreat experience, we just parked the van, had a brief and pleasant chat with the manager, and walked away
DENIS AThere was no mention of a cleaning fee and he tacked that on at the end, even though I have pictures that it is clean. He was very unpleasant as well, it soured my experience with uhaul overall.
Ricardo LI will go directly to U-Haul the next time. At this location they charged me for 100 miles and I only did 88. I thought the prices go based off the mileage well at least I know that’s how U-Haul does it. The side places do it differently I guess.
SIEDAH PGorman's Garage is by far the best uhaul provider in our area!
CHARLES RBob Gorman was friendly and professional. He helped me resolve an issue which allowed me to hookup to the trailer and be on my way, vs. spending an hour or to fixing my problem. It was greatly appreciated.
DAVID HA little coffee and danishes, no the trip was perfect no problems. Vehicle was well maintained. I'm very satisfied, and well rent again if needed! Thank you.
Timothy FI cannot say enough about how helpful and considerate Bob at Gorman's garage was. I was early and he accommodated me and made sure that the truck I was using was clean and in good condition. There is a closer U haul location to me, and I would rather go the extra distance to rent from Gorman's.
JASON HNever disappoints. Always super professional and friendly. Thanks BOb
Jessica MGreat service, easy in and out, very clean vehicle.
Bonnie MRental was very easy going and garage owner super nice. Great guy.
Stephen SI rented a van and a trailer same day- Excellent service as always. 5 Stars is an insult to Mr. Gorman, he deserves 10 Stars!
Michael CRented from Mr.Gorman multiple times, always 5 Stars!
Michael CIt’s conveniently located but the person running the garage almost always has an attitude and makes racist comments. But the main issue isn’t location based, it took 2 hours to start my rental, there’s bad reception in the area and having to call customer service twice with the long hold time was ridiculous. That was not easy and convenient at all. 2 hours standing there, while it rained for 40 of those minutes was not good. There needs to be a faster, easier way of checking in and getting a hold of customer service.
Marquis EGreat overall experience! Bob at Gorman's Garage was very efficient and the van was really nice. Highly recommend this UHaul location!
Heidi JBob , the owner is wonderful and considerate. He made certain that I had all the materials required to make my move fast and simple. Vehicle was in great condition, check in and return was extremely fast and got me on my way. I’ d give this location 10 stars but U Haul only allows 5 😀.
Michael CBe more open and honest about the hidden fees. Please make improvements to your app. If you allow a place to be used as an after hours drop-off location please make it mandatory for them to have a drop-off box. If there is a drop-off box then there needs to be a picture of it's location and instructions on how to find it. I was charged an extra $70 because of these mistakes and it's upsetting.
Alicia SStaff is very helpfull. Highly recommended
dhawal pOwner was really friendly and professional. Recommend this location
Stephen LAlways the best guy around. Highly recommended
Herbe BGreat Guy!! Thanks you.
CLINTON JLove to go here good customer service
Rashawn GNothing. We have rented from Bob Gorman before. He has complete attention to detail!
Robert MThe Uhaul affiliate was very helpful and knowledgeable. I will go back to this location every time I need to rent something from Uhaul.
Adam GVery nice and caring man. I would definitely recommend him
Christine KBob was fantastic, very friendly and helpful.
Greyson PGreat service, great customer experience, Bob was extremely helpful.
RIAN Chelpful, quick and efficient
Ted GBob Gorman is very professional about how he checks out each truck before releasing as a rental. It's nice to have a seasoned mechanic as a U-Haul satellite location. He also makes the paperwork process very easy. We have always had a great experience with him over the years.
Robert MGreat guy. Responsive to my questions. Moving made easy.!!
Mark LBob Gorman was very helpful and made the return seamless and easy
Mariellen HThis location is so convenient to rent from. The owner goes above and beyond to help with any situation.
PETERJOHN DThe charges r way to much over priced
Jeremy CThe best experience with U-Haul that we’ve had recently. Bob was very knowledgeable and helpful.
THERESAJO SThis was my 6th rental from this location and Bob the owner is so helpful and thorough. Best rental experience hands down. The pick up delivery is so fast, makes your move less stressful. I would give him 10 stars.
Michael CFix the app.... very glitchy!!
Donald APickup is always a quick easy experience. Much better than those big corporate stores.
Peter DOwner is very friendly and helpful. Would definitely return to this location even though it is farther away then several other locations
Lee PEverything ran very smoothly. Serviceperson was courteous and professional.
Murphy BExcellent location, perfect service.
Herbe BRepeat customer at this location, 5 star
Herbe BEverything there is just so perfect good customer service trucks work good
Rashawn GDrop off was excellent!
patricia h