Robert H.
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Customer Reviews for Gormans Garage Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Gormans Garage Inc
Rebecca K.
Nothing to improve! Best experience with Uhaul when using Gormans garage as location for pickup and drop off.
Christiane S.
Don't make us fold and rebag pads when you're going to wash them anyway. I'd be happy to rebag in a big laundry bag.
MC E.
Did not like using the app. Felt like it took longer than counter service. First time I've rented since the requirement of calling an alternate contact to approve a rental. That was very, very inconvenient as I had to impose on a friend to provide their number. Now a truck rental will be a last consideration because of that step.
Clint J.
Great Service!! Thank you!!
john V.
The owner was rude!! He never charged me credit card without my authorization! My wife was very uncomfortable when she went with me to pick up the truck. He is a creep. A
Oliver P.
don't know
David R.
The staff could an should wear a mask when talking to people.
Steven C.
Bob was a pleasure to deal with. Truck was spotless and very well maintained. Very much appreciated!
Rosario S.
Owner of garage is a cool guy
Veronica M.
Bob is great to work with. Very smooth easy transaction.
Richard W.
Bob Gorman was great to work with. I started at the South Rd. Poughkeepsie location and got attitude from one of the employees there, thankfully Bob was able to come to the rescue and get me what I needed.
Kevin M.
Bob Gorman was a consummate professional, making the experience seamless and expedient. Would recommend any person needing a rental vehicle to seek his services.
Patricia C.
Bob Gorman is friendly, helpful and made the experience so simple and easy!
gary D.
It was not so much the location, more like a company thing. I was never notified by the dealer in kingston NY that They did not do out of town rentals and I would be picking it up from Poughkeepsi NY instead. I never recieved my email notices untio after I pick up the trucked. I wasted time, travel and resources that I did not have too in the pick up. I wish they have been more up front about all of that. This location was suppose to have my 26 foot truck. That is what I ordered. What I got was a 20 foot truick which was unable to hold the contents I had to move. So now I am going back with a pickup truck hoping it is big enough... When I book a truck. the truck I book is what I expect when I it pick it up, not something less. I had no choice be to settle for what they had or take nothing.. I believe there are better business models out there to serve the public... Thank you. G.P. Dickerson
Robyn T.
Quick and friendly.
Daniel L.
Vender when above and beyond. There was an issue where the mileage and gas level did not match the app. Vender made sure everything was fixed and I was only charged what I was supposed to.
T'Keyah L.
The guy was very nice, professional and honest.
Amanda D.
The man who helped us was the owner Bob Gorman. He was great, friendly and cleaned the vehicle for us. I got there kind of early and it wasn't ready but it totally wasn't his fault it was mine because I didn't see the updated info. I'm going back to him for my u-haul needs.
Jessica T.
I don't think there's any thing that needs to change the set up and drop off was super easy and well organized!! Would highly recommend this location.
Mohamed O.
Throughout the years, U-Haul's online reservation system has caused me many problems. The people at the locations have not even remotely tried to solve these problems. Bob Gorman and the U-Haul attached to the deli in Plattekill, have been the exceptions. Both have been clean, direct, honest and best of all, helpful locations/people. In particular, you should hire Bob Gorman to train OTHER U-Haul facilities on proper etiquette, salesmanship and customer service.
GEORGE D.
Send them to Gorman's. He is an excellent ambassador for U Haul!!!!!!
susan M.
This is THE BESt Uhaul location in the Hudson Valley. Bob is professional AND just a plain great guy. We have rented from him twice and both times, excellent experience! Even if a bit out of your way, we we recommend renting from Bob
bee N.
There are many places you can rent,but at Gormans Garage ...you will get exceptional customer service, and care. Best ever !! Thank you for everything and always going above and beyond! Trucks are super clean,very well maintained, safe secure, and accessible to all that need them!!
Scott B.
Install tongue jacks on all heavy trialers
Patricia C.
Bob is the nicest guy and it was a pleasure doing business with him. The truck was clean and so easy to pick up. Service was excellent!!
susan M.
Bobby was great at keeping me informed as to whether or not the truck we reserved would actually be availalbe. When it didn't look like it would be he was great at helping us come up with other options. For next rental we will call him directly as Uhaul on-line
Norm M.
Super service and a pleasure to have a place like this in my neighborhood. I have to pass another rental place on 9G to go to Gormans, but it's worth it. Norm Mackay
JEFFREY S.
Bob Gorman was very professional, courteous and accommodating. The truck and trailer we rented were clean and disinfected for us. i would recommend Bob Gorman's U-Haul to all my friends!!!!
Roger C.
Owner is great! Always friendly, helpful and I always find my truck in great shape. Bob's location is my preferred Uhaul in the area.
Kevin J.
Owner was excellent and very helpful
Eric H.
Bob was very accommodating and helpful during pickup and drop off. The trailer was in excellent condition. I will return in the future and will recommend the location to others.
Zhenghong W.
Nice experience.
Joel W.
Nothing!
Peter K.
Bob Gorman went out of his way to help us. We had a last minute need for a U Haul truck on a Saturday evening. He waited at his shop until we got there to rent the truck. His kindness and professionalism are wonderful characteristics. Thank you, Bob Gorman. Sincerely , Peter Kraus
Joseph S.
It was very nice meeting Mr. Gorman - THANK YOU - Hope to see you again in the future should I need another rental -
Eugene M.
N/A
Garrett S.
There was no one on site when I returned the trailer. There was a note taped to the door with a phone number to call, but the phone number was the office number...which no one was at. Not really helpful, guys. Maybe post a cell number next time you leave the premises?
Richard B.
Gormans Garage provided great and friendly service. They were very helpful in connecting the trailer. An adjustment needed to be made to my hitch and they made it work.
pierre B.
Nothing
Krishna V.
professional customer service
Murad H.
The lady who we dealt with was fabulous and polite. Total professionalism. It was an amazing experience.
alyce S.
Bob was wonderful. Easy pick up and return.
Algenis C.
All was fine n very helpful staff
THERESA M.
None, everything here was perfect!
Lois C.
Gorman's Garage handled my rental perfectly and it made for a very successful move. Bob was very helpful and accommodating and I would recommend him to anyone!
Ryan C.
Once again, loation and employees were great, but the experience with Uhaul as a company was extremely poor and we will not be using Uhaul as a moving service or recommending it in the future.
Leroy A.
Nothing
William G C.
Owner was very helpful and friendly.
Allan C.
The drop-off location was fine -- we have used them before. Thge pick-up time and location got changed twice by U-Haul after the original order was approved. You know this from your own records. The last location provided indicated an 11 am pickup -- two hours later than the original and first revised order. yet, when I called that morning to confirm, U-Haul central told me that in fact the truck had been available since midday the day before -- a fact that no one communicated to me. This is unreliable service and bad communication with your customer.
Sydney H.
Why was I charged for 6hrs when the vehicle was returned long before 7pm?
Joan M.
Bob came through for us.
Patrick C.
I picked this place based on the reviews. They were right, very nice and professional gentleman. His shop was neat and orderly.
Michelle M.
The service was phenomenal!
John S.
Agent was great! Went above and beyond!
Anna P.
The owner of Gorman's Garage was very helpful and very nice. Thanks
ARTHUR N.
The manager was very knowledgeable and helpful. He reversed my hitch as it was too low the way it was originally installed.
Christopher P.
Dirty mirror and the location was far from my house past 4 closer location
Mike S.
Everything was perfect from this location. Great local business to deal with. Thank you.
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