Always helpful when we go here. But they always have what we need and always make sure we are satisfied. Thanks for being awesome
DINO G
Customer Reviews for Gottis Custom Creations
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great service!!
JEFFREY SThe phone app to verify truck info is not user friendly- I ended up having to get U-Haul employee to assist and it took them a while to figure it out.
PHILIP FCan't think of a thing!
PAMELA MMichelle and people that work there are always super nice and very helpful. We highly recommend renting from them.
Kevin MGreat service.
Jason LGreat service, fast and very helpful
SHAUNTIA WManager was having difficulty with the computer program. She said that it often crashed. I don't know if this is happening at only that site, or if it is a more systemwide problem. It made my check-in rather long. My overall experience was very good except for the computer problem.
LINDA HIn short, be more up front about pricing. A 19.95 rental escalated to $69 because of mandatory add ons - (insurance) and mileage fees buried in small print and then of course, sales tax. You might lose some initial rentals from being up front or honest but you’ll gain repeat business from people who don’t feel as they’ve been screwed.
MIKEL SNothing, everything went well from pickup to drop off and use
Daniel SThey are wonderful to work with! Had my truck ready and clean. I had double booked and the customer service team called to make sure that I only needed one vehicle or two. That’s great service!
DAVID KEverything was great.
MELVIN RVery friendly and speedy service - I was on my way in about 10 minutes!
JONATHAN WContinue to have customer service representatives such as Chells, that are very professional and considerate of the customer’s needs. This is my third time using Chell’s U-Haul services. Her nephew has assisted her to ensure we were provided Excellent service. A friend of mine, Jereme H. says, he was totally happy with the Outstanding service and the friendly atmosphere. A comfortable and relaxing environment. Thank you so much for making our moving experience worthwhile!
GLORIA PThis is my second time using the U-Haul services ran by Chells Gottis and her family. Each time has been Outstanding. Chells is a people person and will ensure you are completely happy when you pick up and drop off the truck. She has accommodated me in the use of the truck. I have enjoyed my U-haul experience. Just totally Excellent. Thank you so much!
Gloria PAs always 5 star so the way. Brand spanking new can with 300 miles on it. Insurance was a no brainer as this things was with allot. Don't know what I would do without Uhaul. Hands down this crew is number 1. Thanks Uhaul
DINO GThe staff was very Professional and pleasant personalities. Willing to work with you and ensured you walked out as a happy customer. I would definitely recommend this place of business when renting a U-Haul. Excellent location. Just want to say, Thank you for accommodating my U-Haul needs!
GLORIA PVery nice customer service. The rates were good
PETER SThe agent was very helpful and accommodating.
Glenda WNothing
ROBERT MMr & Mrs.Gotti are outstanding, they know their trucks, they are well maintained, they explain the process of the rental they go above and beyond customer service, all their employees are friendly and professional i would definitely recommend this location to anyone
DINO GStag was very friendly and explained the vehicle thoroughly.
RICHARD MVery Polite & Professional ! Will always be my go to !
HAILEY PABSOLUTELY THE BEST PLACE TO GO THEY ARE BOTH SO VERY NICE AND UNDERSTANDING
SAVANAH BEverything went smoothly from pick up to return.Friendly and helpful staff.
NATHAN MNothing
LESLIE HThis location went above and beyond to help make my move as smooth as possible. I highly recommend!
YOLANDA DNothing. Great experience renting at this location.
ALEJANDRO BThis is my second U-haul rental in 2 years. From now on, I will choose U-haul for truck rentals. Both experiences were great. For this one, I got a call from a representative the day after I made the reservation, informing me that I could pick up the truck in my own city instead of driving to another like I did before. I didn't know that before they called. They sent me a link to upload my driver license before pickup which made it so quick and convenient. Thank you, U-haul,.
AARON CGreat service
linda gGreat Service!
SAMUEL TEverything at this location was spot on. Fast, friendly. Couldn't ask for anything better.
ROGER SWe had absolutely great and professional service with everything involved! Was surprised at the Fuel Economy of the van we rented.. nice surprise. This is the third time using U-Haul.. second time at this same location.
SHANE LExcellent customer service ! They have a lot of different trucks and trailers and the entire process went smooth and efficient. Would recommend to anyone.
EDWARD TNice customer service!
Brendan HNothing bad to say.
TONY MFast service; very efficient.
KIM BGreat service, great equipment
Gordon NGreat customer service. Thank you
JONATHAN VNot a thing!!
BARBARA KEverything handled by phone and email due to hurricane weather. But the phone calls were handled friendly and professional.
Gwendolynn CQuick and easy!
CHRISTIE CProcess was smooth and hassle free. I will be back again in the future.
JASMINE SMy experience was hassel-free; respectful, prompt, friendly & professional
JOSSIE EVery respectful and professional
Kenneth DProfessional, courteous and friendly staff! Awesome
Carolyn RGreat customer service
Donald C