Clear language barrier. Even though all CC information was already given - we spent 30 min reserving and putting all our information with a UHaul representative prior to arrival - so we could just check-in and go..... We had to go through the ENTIRE rental process all over again. Even though we had a rental ID, reservation number, etc - still had to do it all over again. With someone that spoke a different language.We were also told that a dolly and ramp were included with the 15ft rental - NO PRE INSPECTION WAS DONE. I was just handed a set of keys - and then they pointed to a truck. I didn't realize there was no dolly until I arrived at the packing location. - THEN later that evening we had a check engine light come on in the truck, had to wait for a technician - put us a whole day behind. - We were traveling 500 miles so we couldn't get started until the check engine light was checked.
erika l
Customer Reviews for Grace Asian Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Gas tank only had 1/4 so filled it to 1/2. But was great in a pinch when other uhaul location couldn’t assist! Would totally use Graces Market location again.
Nathan KHave the truck available at the agreed location, not where i had to pick it up. Lost 3 hours of time
Steven HThe location on Powers avenue was my worst experience ever with u haul. The lady who handled my rental was racist and don't deserve that position. I gave her my credentials and instead of handing them back to me she placed them on the counter. I asked nicely could she hand them back like I gave them to her? She gave an icey stare then slowly gave them back and proceeded to put sanitizer on her hands. REALLY?! I will never visit that location again.
Jerome MExcellent customer services
THANG LDump this dealer TODAY!!! Does not speak English well at all. No clue on how to do a return. Tried to change me $58.00 at return but could not state why the charge was assessed. Could not ( or refused) to give me return verification for check in - said " too busy, do it later". Kept asking if the rental was from AZ (truck license plate) ignoring rental originating from Tampa, Fl. I had to call U Haul directly to explain this horrible experience and get them to check me in over the phone!!! Location is an old, very dilapidated convenience store that absolutely reeks when you enter it... Who in their right mind signed this place up as a dealer??? Shame on you U Haul!
MARK R