Customer Reviews for Grace Enterprises
(U-Haul Neighborhood Dealer)

253 reviews

19 Coal Basin Rd   Gallup, NM 87301
(Turn W Off of Hwy 491 at the Orielly's)

(505) 863-8137

Office Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(505) 863-8137

19 Coal Basin Rd
Gallup, NM 87301
(Turn W Off of Hwy 491 at the Orielly's)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

We got there at 8:30, and Cindy had the office open before the official opening of the store. The original truck we were going to rent had a check engine, and we told Cindy about this and switched it to a newer van. She made this change effortlessly, and we were out the door in less than 10 minutes. Hope you guys will rent cars in the future!!!!

EDGAR R 
Rating:
5.0

Customer did not leave a comment.

YAHYA S 
Rating:
2.0

Customer did not leave a comment.

Aimee R 
Rating:
5.0

Thank you

ADAM A 
Rating:
3.0

This location is also a part of a towing business, and it looks a little rough, but the people were nice and helpful.

PAUL S 
Rating:
1.0

Customer did not leave a comment.

michael y 
Rating:
5.0

Customer did not leave a comment.

ALFONSO F 
Rating:
5.0

Customer did not leave a comment.

Peter L 
Rating:
5.0

Customer service in the U-Haul office was great. The lady that worked. The office was very kind and very helpful. I appreciate all the help she gave me. thank you very much.

TOMMY D 
Rating:
5.0

Customer did not leave a comment.

HOSKIE Y 
Rating:
5.0

Customer did not leave a comment.

SUSAN S 
Rating:
4.0

Not sure. Didn't notice anything worth suggesting or had problems worth mentioning.

Jerry A 
Rating:
4.0

All was good except we paid a different price for the rental that what we were told on the phone. Three times more..

brandon s 
Rating:
5.0

I would recommend asking that the fluids be checked before the scheduled pick up time

Jonathan C 
Rating:
4.0

no improvements, very satisfied with prompt service and equipment

melvin c 
Rating:
5.0

Wonderful experience thank you

Lee T 
Rating:
1.0

I dropped off after hours. I parked, took pictures of my mileage and gas tank. This place also wrote down the wrong gas amount and charged me for it. Crooks again!

carma a 
Rating:
5.0

Customer did not leave a comment.

Jeanne M 
Rating:
2.0

When I returned the tow dolly to U/Haul location in Gallup, NM, I was surprised to be charged a “WrongDropOff” fee of $396.00! The representative there did not offer to fix the problem.

Everett R 
Rating:
1.0

Ordered and paid for 2 dollys, never got them. The car transport would not unlock to we could unhook it to use the ramp. Loaded the truck by hand in the snow storm with no dollyes and no way to unhook trailer. VERY PISSED OFF. Drove to Oklahoma with the trailer just a squeeling. Got to destination and still couldnt unhook trailer and had to hand carry all boxes & totes with no dollys and had to go up 6 steps. VERY ANGRY..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Tammy M 
Rating:
5.0

Customer did not leave a comment.

sara d 
Rating:
5.0

Customer did not leave a comment.

David G 
Rating:
5.0

Personal conversation made it even better

Bobbi B 
Rating:
5.0

Customer did not leave a comment.

John V 
Rating:
4.0

Customer did not leave a comment.

Darryl N 
Rating:
5.0

Great customer service as well!

Roy W 
Rating:
3.0

Customer did not leave a comment.

Wayne I 
Rating:
2.0

The office smelled of cat urine.

Leeja B 
Rating:
5.0

Customer did not leave a comment.

David M 
Rating:
1.0

PICKED UP UNIT FRIDAY EVENING, I WAS GIVEN BLANKETS. I INCLUDED A DOLLY TO USE. BY THE TIME I GOT OUT OF TOWN TO GAS UP, WE CHECKED IN THE BACK AND NO DOLLY. I TRIED CALLING BACK AND THE OFFICE WAS ALREADY CLOSED. THE UNIT WAS ALSO DIRTY INSIDE THE CAB, WE FOUND EMPTY WATER BOTTLES, THE BACK ALSO WAS DIRTY FOUND TRASH. THIS IS LIKE A JUNK YARD, AND THE UHALE IS BEING TREATING LIKE THAT.

ANITA R 
Rating:
5.0

Customer did not leave a comment.

Jon H 
Rating:
5.0

Customer did not leave a comment.

Ronald R 
Rating:
5.0

Make the late night drop box easier to find.

Craig B 
Rating:
4.0

Customer did not leave a comment.

Shannon J 
Rating:
5.0

Customer did not leave a comment.

Sean N 
Rating:
5.0

Customer did not leave a comment.

Shannon Y 
Rating:
5.0

Cool and clean customer service

NEDAL A 
Rating:
3.0

It was very dark and hard to confirm that was the correct place! The sign has a different name than the name uhaul is under

ERIC N 
Rating:
5.0

Customer did not leave a comment.

ROBERT W 
Rating:
5.0

no comment

JENELL A 
Rating:
5.0

Customer did not leave a comment.

herman h 
Rating:
1.0

Looks like a junkyard! Was chased by stray dogs while dropping off the keys!

Miclain D 
Rating:
3.0

Did not check in car dolly right away return Saturday was told Monday is when they do check in.

Maria Y 
Rating:
1.0

I had to wait three hours after my pick up time to get the trailer.

Jill P 
Rating:
3.0

Customer did not leave a comment.

Kent b 
Rating:
5.0

Customer did not leave a comment.

Billy W 
Rating:
1.0

Next time there's a new associate they should ensure someone will be there to assist them if they don't know something because she had to be on the phone with her boss the whole time. I had to give my debit card to them 3 times not including when I made the reservation as well.. & I asked if you guys did a military discount & she said she didn't know because shes new but she didn't bother to ask her boss on the phone & then while doing business the whole time she never had a mask on!!! It took over an hour just to get the keys to the uhaul

ISRAEL C 
Rating:
3.0

Customer did not leave a comment.

Daniel H 
Rating:
2.0

Customer did not leave a comment.

KADE G 
Rating:
3.0

Customer did not leave a comment.

ernest t 
Rating:
4.0

Customer did not leave a comment.

Paul H 
Rating:
1.0

Truck not serviced. Shaking in steering wheel. All computer sign on that had to complete twice and software systems not working properly. Took 90 minutes to pick up truck with no assistance.

Carol M 
Rating:
2.0

Our truck was dirty. Had garbage, broken center cup holders, used masks left. Truck still had stuff is the box from previous users. The auto transport crank didn’t work.

Jessica B 
Rating:
5.0

Customer did not leave a comment.

Sergey S 
Rating:
5.0

Everyone was wonderful and extremely helpful! Service was very fast too!

Heather R 
Rating:
5.0

I would rent again !!!!

Lester O 
Rating:
5.0

Customer did not leave a comment.

Herbert L 
Rating:
4.0

store personel very helpful in dealing with problems encountered . they unhooked trailer and informed me of every mistake made by other uhaul contractor .

James L 
Rating:
3.0

I went online to make the rental deal go faster when we picked up the truck, but seemed like we had to go through all the info again. But maybe it was more my problem, as I am not always good at the high tech process.

Christopher K 
Rating:
5.0

Not sure there is anything to change, it was a great experience. Then again I've never had a problem with any of my U-haul rentals to the extent that it wasn't rectified right away.

Lana Y 
Rating:
5.0

I was a little confused on where to pick up the truck, but I called customer service through the app and they verified the truck number I was picking up.

Jonathan P 
Rating:
1.0

They did not have equipment I reserved. Did not have hand dolly either. Person responsible for UHaul was late. My order was incomplete. Wasted over two hours at business.

Stephen H 
Rating:
1.0

DONT RENT HERE.

Jason W 
Rating:
3.0

I'd recommend only if no other options. I was renting the vehicle on a Friday afternoon. Late and close to closing time. The ladies that answered the phones and helped with the reservation were very friendly and helpful. However, at pickup time the gentleman and young man took the better part of 1.5 hours (yes HOURS) use the online website and then the app on the gentleman's phone to get my contract and pertinent information! I do not recommend utilizing this place on a weekend. That said, I had to leave my car to use the truck and the gentleman was very helpful and patient allowing me to do so. I picked up my vehicle the next evening exactly where I left it and w/o damage. There wasn't a place to leave the key to the truck. So I, like the other renter who returned a truck, left the key in the unlocked truck I rented.

Caren B 
Rating:
4.0

Customer did not leave a comment.

Frank B 
Rating:
5.0

Thank you

jacqueline D 
Rating:
5.0

Customer did not leave a comment.

gary f 
Rating:
5.0

Customer did not leave a comment.

Jane N 
Rating:
5.0

It was a Sunday and he must have lived nearby because as I was getting ready to unload the hauler, He arrived and assisted with removing my vehicle from the car hauler and after 1800 miles, this was really appreciated. Thank you!

Angelo D 
Rating:
5.0

Exactly Excellent customer service . the young man that took care of me . was very polite .

Chris M 
Rating:
5.0

Great customer service!

Greg R 
Rating:
3.0

Customer did not leave a comment.

Rhandi R 
Rating:
2.0

Customer did not leave a comment.

Eva B 
Rating:
5.0

Customer did not leave a comment.

Leslie G 
Rating:
3.0

Customer did not leave a comment.

Harold L 
Rating:
4.0

Customer did not leave a comment.

Ernie K 
Rating:
5.0

Customer did not leave a comment.

Daisy C 
Rating:
5.0

Customer did not leave a comment.

Daisy C 
Rating:
1.0

having U-Haul employ contractors to do their business in a small town is a bad idea. I had to wait on my contractor to show up after my appointed time to get my vehicle. Then he could not use the new computer system in place to bill me? I had to return hours later and he had to get help with the system. U-Haul must train their contractors properly and not have customers inconvenienced. I hope they improve their Gallup operations.

ANN W 
Rating:
1.0

Very rude staff making racist comments about white, black, and Mexican people. Very rude and had little to patience for me or anything I tried to explain.

Jason W 
Rating:
1.0

The office staff at A1 towing was rude and made racist comments about “black people, white people, dirty Mexicans. Very offensive. Would not let me exsplain why the trailer was on a different account number. I had to take the truck back to a gas station to put an additional $30 of fuel in the truck. I used the printout to get the right amount of fuel but the office staff said it would be an additional $60 to fill the tank if I didn’t take care of it. Very rude and unprofessional in the way this was communicated. I paid a great deal to use uhaul and I was treated very poorly at the end. I wish it hadn’t happened or that I pick a different location for drop off. I want a refund of the cost of the truck and gas and I think the A1 staff needs to be addressed for the racist comments. If they don’t want to rent uhaul equipment maybe they shouldn’t have the contract. Very disappointed.

Jason W 
Rating:
4.0

Drop off location was easy to find. Had no idea where to park, it was after hours. Thankfully a very nice man told us where to park it. If no one was around we would've had no idea where to leave it. Very unorganized but friendly staff.

Nancy M 
Rating:
4.0

Customer did not leave a comment.

Curtis F 
Rating:
5.0

Customer did not leave a comment.

Marty H 
Rating:
5.0

Very friendly people

jesus l 
Rating:
5.0

Customer did not leave a comment.

Robert K 
Rating:
4.0

Customer did not leave a comment.

Ernie K 
Rating:
5.0

Customer did not leave a comment.

Gabriel L 
Rating:
1.0

Got charged 100 more then quoted on phone

JACOB S 
Rating:
3.0

Customer did not leave a comment.

bill e 
Rating:
5.0

Customer did not leave a comment.

wilbur c 
Rating:
5.0

Customer did not leave a comment.

SEAN N 
Rating:
3.0

Customer did not leave a comment.

Ramsey A 
Rating:
2.0

I reserved a 20’ truck 2 weeks ahead of time. Day before i was informed only a 15’ was available. Cost me time and money with multiple trips. I was quoted 79 cents a mile and charged 99 cents. Will never rent from uhaul again.

Lyndy B 
Rating:
3.0

Customer did not leave a comment.

Johnny B 
Rating:
5.0

Customer did not leave a comment.

gerald j 
Rating:
4.0

Customer did not leave a comment.

MAXINE L 
Rating:
3.0

Customer did not leave a comment.

ANN S 
Rating:
4.0

I am not sure what they could have done to help me here, but she was accommodating to the point she could be. The overall experience with Uhaul was so poor and the fact that there are different rules (seemingly unwritten) from location to location added to this experience.

ALAN Z 
Rating:
3.0

Sorry we had to extend the use of time. Plans don't always come together like intended. Thanks for your patience, and I hope we did not ruin someone else's plans.

mary k 
No reviews have been submitted for this location.
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