Very Helpful and very Friendly staff!
Joe G
Customer Reviews for Graceland of El Paso East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
best uhaul place ever
Rodrigo RAmazing experience renting a trailer for a truck
Rene VWheels we unbalanced and created vibrations while transporting my furniture and damaged some items.
Ernesto NThe pickup process is awful, the phone number on file is not in service. Terrible experience.
MARISSA MEverything was good but I ordered a dz of pads and an appliance dolly to be included in the truck. When I arrived I was told they dindn't have the pads and only had a regular dolly, I accepted it and after I received the truck the said they didn't have that one neither. I would suggest they need to have more stock in every location and for their associates to be responsible enough to check and ensure they have everything a customer order. Besides that, it was good.
Linda CHello It was a challenge getting my uhauls return location set up upon my arrival to Bastrop Texas, I had to call customer service and speak with multiple customer service reps and ask for supervisors until they were able to put both return locations in Bastrop Texas where I reside. Worst part was when I called the first time they connected me with a scheduling rep and I advised to speak to a super she denied me a supervisor and after being consistent and asking she said she was going to connect me she disconnected the call and then I called back and she answered again when I got transferred to her department and she advised me she never disconnected call and then when I asked her to transfer me to a supervisor she just transferred me to customer service. The customer service experience over the phone was horrible until I met the last rep who was able to assist. When I originally set up my reservation on Saturday April 27 I requested for both auto transport and truck to be dropped off at Bastrop, Texas. Originally they had my truck reservation at Abilene Texas which was 4 hours away from my location. Finally when I was able to return my U-Haul truck and auto transport trailer they up charged me over $100 because they said I went over in mileage even though when I originally scheduled it I advised them where I was starting and ending. I would appreciate then refund for the overage that I should’ve never recevived. I would appreciate some type of compensation for the inconvenience.
DANIEL MIt was a challenge getting my uhauls return location set up upon my arrival to Bastrop Texas, I had to call customer service and speak with multiple customer service reps and ask for supervisors until they were able to put both return locations in Bastrop Texas where I reside. Originally they had my truck reservation at Abilene Texas which was 4 hours away from my location. Finally when I was able to return my U-Haul truck and auto transport trailer they up charge me over $100 because they said I went over in mileage even though when I originally scheduled it I advised them where I was starting and ending. I would appreciate then refund for the overage that I should’ve never recevived
DANIEL MGreat customer service
Rick GOne of the things I didn't like was that the U-Haul truck I rented was dirty and had a damaged bumper. However, the lady who helped me was amazing. She went out of her way to assist me in getting the U-Haul, even though they were closed.
Byron H