Customer Reviews for Grady's Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grady's Service

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Jim R. on

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I ordered the pick up for the puetz location. The confirmation email said that it was confirmed. The guy there sent us to Packard. That guy in the shop on Packard didn't know what a tow dolly was. I asked if there was paperwork and he said no, just take it then we tested the lights and one didn't work. I got a phone call around 3 PM if I was still coming to pick it up from some lady. I told her about the experience and that I felt entitled to a discount at minimum since I told her that I did take it out of pure honesty. Had I not, it would have been a free rental. 0 stars for a rating. Feel free to let me know why I should use uhaul for anything again. There are plenty of other places I could have done business with but this location was across the street from my buddy who I was borrowing the truck from.

rebecca w. on

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Gary F. on

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sandra c. on

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Ashley D. on

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mark w. on

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Margie is very helpful.

Chris S. on

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Erin M. on

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Train the employees on how to rent a vehicle. Ensure the truck is clean prior to renting.

Robert J. on

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Another fantastic experience with drop off. The person took the time to ask how my experience was and clearly explained the charges and examined the equipment upon return to ensure there was no damage. Perfect experience.

nicholas o. on

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Location was busy, but personnel was helpful and knowledgeable.

Michal P. on

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worst location I was waiting for a trailer almost two hours. never again!!!!!!!!!

michael b. on

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Issues were with the representative that called me asking me to return the equipment to a spicific store on the west side of Milwaukee when I live nine miles south of Milwaukee and about 30-45 min from the store they wanted me to go to.

doug l. on

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They could have offered to take the 6x 12 tandem axel trailer off of my vehicle but I managed. Seemed like a back injury waiting to happen.

Mark W. on

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randall k. on

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Totally happy with the outstanding service.

evelyn p. on

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Bob K. on

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Henry K. on

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I had a problem with the mileage. According to Google maps it was excessive. The original truck that I was given was not the one I eventually drove. But other than that it was a good experience.

Gary m. on

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It was a Gas Station..

Christopher B. on

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James b. on

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Kayla A. on

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Location was at a service station and very hard to find. The sign was so small that we drove past it and had to drive thru the neighborhood to get back to it. No attendant on lot due to holiday but no directions on what to do on site.

frank s. on

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Grady's is a first rate operation. Very helpful.

Brian C. on

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Equipment was bad. Rented a tow dolly. Left Tail light did not work and the tie down strap looked really worn and tire pressure was low! I had to fixed the tail light myself! You have poorly maintained equipment and its a safety issue!

Douglas K. on

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Amy P. on

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Despite the unbelievable screw up by uhaul this location and the employee, Margie, was fantastic. She helped me through a very difficult move and was very accommodating to my needs

joe d. on

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Janice P. on

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It is located at a service station that also does car maintenance. The U-haul rep. was one that worked on cars too. It looked like he had a lot of irons in the fire.

Mark R. on

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Very friendly and courteous...most helpful.

Norman g. on

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Timothy A. on

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