Nasty area nothing but addicts all around the area not safe at all. Even people that work there were just creepy to deal with. Would not go back to rent there. Why do you even refer people there. I don't understand.
ESTHER G
Customer Reviews for Grand Luxe Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is a hotel going out of business so it reflects on the uhaul operating from the location, I did a after hours drop, I DIDN'T INTERACT WITH ANYONE.
JOSEPH RHonestly, i have no idea why this place isnt rated higher. The reviews dont seem to understand that this is a historical location undergoing renovations. The service was incredible, the truck was very clean, and they were extremely understanding of delays with picking up and dropping off.
Ashleigh GIt felt very unsafe. There was security glass and the people behind the glass were armed. There was a room off the office that had people passed out like on drugs. One such customer arrived while picking up the trailer that confirmed it. The “hotel” was extremely run down to the point of uninhabitable but what was in use seemed for drug use.
MICHAEL SUnfortunately, the location is not great. I definitely wouldn’t recommend picking up or dropping off at night. However, the vehicle was perfectly fine no problems there at all and the individual that we conducted business with was awesome. It’s just the location was not good.
Debra NI had a reservation for 4, but didn't get my uhaul til 4:30. I used it for less miles and less time than was estimated. Yet my overall charge was higher than my estimated charges. I have used uhaul many times for longer trips and durations and this was the most I was ever charge.
TYLER K