It felt very unsafe. There was security glass and the people behind the glass were armed. There was a room off the office that had people passed out like on drugs. One such customer arrived while picking up the trailer that confirmed it. The “hotel” was extremely run down to the point of uninhabitable but what was in use seemed for drug use.
MICHAEL S
Customer Reviews for Grand Luxe Hotel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Unfortunately, the location is not great. I definitely wouldn’t recommend picking up or dropping off at night. However, the vehicle was perfectly fine no problems there at all and the individual that we conducted business with was awesome. It’s just the location was not good.
Debra NI had a reservation for 4, but didn't get my uhaul til 4:30. I used it for less miles and less time than was estimated. Yet my overall charge was higher than my estimated charges. I have used uhaul many times for longer trips and durations and this was the most I was ever charge.
TYLER K