When the trailer was not drop off by previous customer on time, that should be responsibility of U-Haul to contact the customer and notify the next customer about the delay. But that was me who called a few times and made U-Haul contact the previous customer about the delay. It was a little stressful.
OVEIS A
Customer Reviews for Grand Rapids Esso
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Garbage was in the doors and the floor was dirty. The cargo area was not swept out.
Steven FThe gentleman helped me with a change to my return date .
SUZIE LThe car transport ratchets and jacks needed WD40.. The rental location had to use their product to maintain the U-Haul equipment
Lyn BKeep your exceptional friendly staff
Ken CHandy
krishna s