Customer Reviews for Grand Rental Station

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Rental Station

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Linda K. on

Rating:

Customer did not leave a comment.

sarah B. on

Rating:

I arrived at my scheduled pickup time between 8-8:30 and was the only customer. It took 40 minutes of waiting to process my reservation. Thirty minutes after I left, I received a call to bring the keys back - they gave me the wrong truck. The associate who called me was not apologetic and overall, just rude. When I arrived, the correct truck was not ready and when I said that I was on a time restriction, I was rudely advised, "well I guess you'll just be late". They didn't go over the truck with me, or the contract at either time I arrived for truck pick up. Uhaul themselves, were wonderful. I called and spoke with Matt first, w ho credited my rental fee back and then later, when I returned the truck, called to speak with Isaac because I did the drop off and then responded to the text message, which needed pictures and such to complete return. Isaac had advised that if I was charged the $20 return fee to call back for refund, because the location didn't advise that completing the return online was a requirement of the new process. I had rented several times at that location, over the years, and would just drop off after hours and place key in the after hour drop box, with no further action required. Uhaul was wonderful, I will never rent from the North Apollo Grand Rental location again.

Chelsea B. on

Rating:

I reserved a uhaul online. All I was supposed to do was go pick it up using my phone. I got there and had to wait inside for 1 hr because my guaranteed truck was not there. Uhaul said they would refund me 50 if my guaranteed truck wasn't there. Never happened. I am very upset

Seth E. on

Rating:

Customer did not leave a comment.

pamela C. on

Rating:

There are at least 4 or 5 U-Haul locations in and around our town but we had to drive 35 minutes away to pick up the trailer. Once there the trailer couldn’t accommodate our hitch and the dealer had no others. We had to find an auto parts store and buy a new hitch!

Roger T. on

Rating:

I had to drive out of my way to get the equipment, but in all the service was very good. thank you u-haul.

nina P. on

Rating:

Great customer service too!!

maria T. on

Rating:

Customer did not leave a comment.

Tina V. on

Rating:

Customer did not leave a comment.

doug B. on

Rating:

Very satisfied with the service .. much better than the service we didn't get at the new U Haul in Lower Burrell from Tara.

robert F. on

Rating:

Late night drop off. Very clean

elizabeth G. on

Rating:

Customer did not leave a comment.

Jonathan H. on

Rating:

Customer did not leave a comment.

Jessica B. on

Rating:

Customer did not leave a comment.

michael B. on

Rating:

Customer did not leave a comment.

Melissa H. on

Rating:

Nothing - it was perfect. The gentleman that handled out rental was wonderful and very helpful. This is where I will go for any UHaul needs in the future and will recommend to friends that are moving.

Nathan D. on

Rating:

The gentleman working there did a great job and was very respectful.

Julie T. on

Rating:

Customer did not leave a comment.

John P. on

Rating:

Customer did not leave a comment.

CAROL F. on

Rating:

charges to my credit card was $10.00 over my computer receipt. and rec. disappeared before I could print.... will be calling on Monday when they are open.

Jeff D. on

Rating:

Customer did not leave a comment.

Kirk M. on

Rating:

Easy in / Easy out. I would use this location again if I decided to rent another U-Haul.

Jeff S. on

Rating:

Customer did not leave a comment.

Steve I. on

Rating:

The person in charge, Mike, was very personable and had everything in order when I arrived. I was in and out in just a few minutes in a nice truck that was the perfect size for what I had to move. Highly recommended!

Gilanna B. on

Rating:

Excellent customer service and extremely helpful

Jim H. on

Rating:

Michael was very helpful. I have rented trucks 3 times recently and Michael was the most professional and helpful of all 3.

Marilyn C. on

Rating:

Customer did not leave a comment.

Lloyd M. on

Rating:

Customer did not leave a comment.

James H. on

Rating:

Customer did not leave a comment.

Claramarie D. on

Rating:

Nothing. Speaking to Mike and dealing with him a few times, this my GO TO station. I'm sorry to say that not a lot of U-Hauls places are friendly, customer service based with smiles included. This one certainly BEATS them all. Will continue to use them and highly recommend them.

Scott G. on

Rating:

Flawless move from start to finish. I couldn't be any more pleased with the service, equipment, and the actual move.