Customer Reviews for Grand Star Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand Star Inc

Overall rating:

Tammy S. on

Rating:

It was the most confusing rental I have experienced. The location was changed whe I finally got to the destination instructed to be at, no one knew what was going on! After , 20 minutes , I finally gave the phone to my daughter and she was able to the code for us to get the key to the truck. The tank was below a half of a tank, no inspection was done, except my me, and we never met a person in charge of this truck. I will never use this location or person again! Although, I do appreciate recieve if the truck that we had to have to move my daughter. Not a professional experience.

Trevor M. on

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The truck we were needing was not there so we had a get a bigger one, and then that one did not have working break lights or turn signals so we had to switch out back into the smaller truck. It took us two hours just to get a working truck. This was an overall terrible experience.