Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. The gentleman at the desk was super helpful in answering my questions and the process was easy.
Denise W
Rating:
5.0
Great customer service!
SANDRA R
Rating:
3.0
only question i have is why i was sent another invoice and 37 miles were added to bill that i didnt drive?
rem c
Rating:
5.0
Customer did not leave a comment.
DAVID B
Rating:
5.0
Customer did not leave a comment.
MAE P
Rating:
5.0
Guy was very nice.
FELICIA M
Rating:
5.0
Customer did not leave a comment.
Jason K
Rating:
5.0
Customer did not leave a comment.
CHELSEA D
Rating:
3.0
The rental location was changed to Wilmar per request after the initial drop of location was changed from Little Falls to Brainard MN, adding an hour to the customers current traveling plans. Perhaps before the pick up locations is changed, a call to the customer so that the customer can give details about their trip, so as to not add inconvenience to an already hectic day. The site however, was well maintained and the staff were friendly.
STACEY H
Rating:
5.0
Customer did not leave a comment.
Judie P
Rating:
5.0
Customer did not leave a comment.
MARK B
Rating:
5.0
Customer did not leave a comment.
Adriel A
Rating:
4.0
Again had to wait. 7-8 minutes. Overall good experience.
MARK P
Rating:
4.0
Dropped the truck on a Sunday and was having problems with the app. The manager happened to stop by for something. He took care of everything and was great.
KEITH W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER B
Rating:
4.0
Customer did not leave a comment.
RICHARD M
Rating:
3.0
Customer did not leave a comment.
TODD B
Rating:
5.0
They had all the paperwork ready for me, the truck was clean and ready, and the dolly I rented was there as well. In and out in 5 minutes or less.
KEVIN A
Rating:
5.0
Customer did not leave a comment.
DONNA S
Rating:
5.0
Customer did not leave a comment.
ROGER K
Rating:
3.0
After the awful experience I had with Uhaul I will probably never use your service again
April W
Rating:
5.0
Customer did not leave a comment.
ALLEN M
Rating:
5.0
Helpful-friendly staff, all was good
CHERYL J
Rating:
5.0
This has nothing to do with this location or my pick up location, but for both processes the U-Haul app crashed so I couldn’t finish checking in or out, I had to call the help line both times.
Also, for this survey maybe NA should be an option. I didn’t interact with anybody in person either time but I’m rating that experience.
BRIAN K
Rating:
5.0
Customer did not leave a comment.
Bobby S
Rating:
5.0
Everything was perfect! Excellent customer service and was up front with what to expect and do when I had to return the truck. No need for improvement! Thai has been the 2nd time to use the truck from the same place in 5 years and will always let whoever know to go to the same place!
Gene K
Rating:
5.0
Customer did not leave a comment.
Tammy B
Rating:
5.0
Customer did not leave a comment.
Raymond B
Rating:
5.0
Not sure? Everything was great!
stephen g
Rating:
5.0
Customer did not leave a comment.
Don R
Rating:
5.0
Customer did not leave a comment.
David L
Rating:
5.0
Customer did not leave a comment.
Steven Y
Rating:
5.0
We have already told people how great our experience was! Thank you!!
SAMANTHA S
Rating:
5.0
Fast, efficient and very friendly! First time customer and will be my first choice going forward. Thank you!
SUSAN Y
Rating:
5.0
Customer did not leave a comment.
RICK B
Rating:
5.0
Customer did not leave a comment.
matthew b
Rating:
5.0
Easy, expeditious experience.
EUGENE H
Rating:
5.0
Not a thing
Gary F
Rating:
5.0
Customer did not leave a comment.
gerry s
Rating:
5.0
We had a great rental experience! The enclosed trailer that we rented was really nice, and the pick-up and drop-off were quick and simple. The customer service provided was excellent.
John G
Rating:
4.0
Customer did not leave a comment.
Janne G
Rating:
5.0
Dropped off trailer early due to an impending snowstorm. They were very accommodating to allow after hours drop-off..👍
Thomas V
Rating:
5.0
Customer did not leave a comment.
Susan M
Rating:
5.0
Customer did not leave a comment.
Kristin M
Rating:
4.0
Don’t know. Everything worked very well
roger j
Rating:
5.0
Customer did not leave a comment.
Kent J
Rating:
5.0
Quick and easy! What everyone likes. Very friendly!
Beth O
Rating:
5.0
The owner/operator is personable and knows his regular customers. He takes care to treat people well
Jeffery W
Rating:
4.0
Customer did not leave a comment.
Reed M
Rating:
4.0
Customer did not leave a comment.
David S
Rating:
5.0
Customer did not leave a comment.
Dawn F
Rating:
5.0
Customer did not leave a comment.
James D
Rating:
5.0
Customer did not leave a comment.
Kelly S
Rating:
4.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
margerat f
Rating:
3.0
Was not impressed that a truck was assigned for an in town rental rather than a one way. This created extra hassle at the time of pick up. We had to contact customer assistance and rebook our reservation.
Christopher L
Rating:
5.0
Customer did not leave a comment.
Travis M
Rating:
5.0
Customer did not leave a comment.
Larry W
Rating:
5.0
Customer did not leave a comment.
wesley w
Rating:
5.0
Customer did not leave a comment.
Jose S
Rating:
5.0
The staff here had always been accommodating, friendly, and resourceful.
Deven E
Rating:
5.0
Customer did not leave a comment.
MOUSSA H
Rating:
5.0
Customer did not leave a comment.
Derick C
Rating:
1.0
Bad
Todd B
Rating:
5.0
Customer did not leave a comment.
Nichole S
Rating:
3.0
Good
Anna Q
Rating:
5.0
Very helpful and on top of things
Stephen R
Rating:
4.0
Customer did not leave a comment.
JoAnn B
Rating:
4.0
Customer did not leave a comment.
ANDREA A
Rating:
5.0
Customer did not leave a comment.
Adam R
Rating:
5.0
The guy helped me back up the tow dolly so my inexperienced self didnt have to, which was super helpful, definitely will come back again.
Sean E
Rating:
5.0
Customer did not leave a comment.
Charles S
Rating:
5.0
Truck wasn’t swept out. Double check for cleanliness. Otherwise A+ for customer service and experience
SANDRA R
Rating:
5.0
Customer did not leave a comment.
Samuel O
Rating:
4.0
Customer did not leave a comment.
Nicole L
Rating:
5.0
Customer did not leave a comment.
Dan H
Rating:
5.0
Customer did not leave a comment.
Fatuma M
Rating:
5.0
License plate was expired for 1 year.
Dan D
Rating:
5.0
I pre booked online, they had the blankets and dolly’s that I ordered ready along with the truck. All the lights and the truck equipment checked out and I was on my way in just a few minutes. Kevin was friendly and knowledgeable and check out and return we very straightforward with no surprises.
Richard W
Rating:
3.0
Customer did not leave a comment.
ALBERTO E
Rating:
5.0
Customer did not leave a comment.
Desiree L
Rating:
1.0
There was a man there that wouldnt help us was swearing at me, and threatnes to charge me more because of the snow and the conditions of the parking lot, was very displeased and will never use u hual services again
Seth R
Rating:
5.0
Customer did not leave a comment.
Austen A
Rating:
3.0
Tell ur customers CORRECT $$$ AMOUNTS!!! Before I left I was told it was .40¢ for each additional mile!!! Not no flipping $1.00 for each additional mile!!! This make for a VERY DISAPPOINTED customer!!!
