Customer Reviews for Grand True Value Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Grand True Value Rental

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David B.
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Customer did not leave a comment.

RuthAnne C.
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The two male workers were very “cold” an unhelpful. When I asked for assistance in where to put the auto carrier upon return, he didn't even look up from his computer. I would not recommend this location on it friendliness. COVID-19 restrictions besides the point, there is never a good reason to not be friendly and responsive. The only reason this location could be recommended in the future would be due to its location being so near the local truck stops where a customer can refuel prior to returning a truck.

PHILIP J.
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I was hoping to get a refund since I returned it 2 days earlier than expected. P J

eric W.
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Lorenzo C.
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Randy T.
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KENT B.
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Matthew F.
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Thomas V.
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Easy to use and great service

Jeffrey V.
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Russ E.
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Radio did not work.

Michael G.
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Diana R.
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SCOTT D.
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Rachael W.
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David G.
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The staff person was attentive, detailed, friendly, knowledgeable.

Randall L.
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My rating is only because this was a drop off location and I haven't really had much time spent there. The staff member who checked me in noticed the fuel needed to be topped off and suggested I do so to save service fees. That was helpful.

Kari W.
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Julissa C.
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Sara W.
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Crystal C.
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Ryan Q.
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Steven K.
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Justice W.
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Jessie D.
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Meagan H.
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Tiffany R.
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I would appreciate a free u-haul rental because I was over charged and mislead, In regards the to what fees would be charged and how i would be charged over the amount that was mentioned ,I rate this experience the worst rental experience I have had when moving

NANCY R.
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Kim G.
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Luke T.
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No pick up was available at time of rental, yet due to the covid 19 outbreak and restrictions. what was available was able to accommodate my moving needs. It was not a uhaul owned facility which would have been more to my personal preference although the supporting company was kind and friendly and more than able to help me as a customer at pick up and return of the moving vehicle.

Lonny H.
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Harry J.
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christopher R.
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Mark J.
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Ricky B.
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Yussuf H.
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Just welcome everyone!

bailey L.
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Bob H.
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Wanted smaller trailer and found there were some available in the area at other locations

Michelle A.
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Very disappointed that I was not given the truck size I requested & had to do more trips with my belongings & pay extra mileage plus having to pick it up further than I requested also cost extra mileage.

Alan W.
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Nothing

Larry W.
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Maybe ask the customer if they have any questions on the controls such as lights, wipers, and AC or heat.

Enos R.
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great service

Janette C.
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Brian K.
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Harry J.
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Marlin M.
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Mike O.
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Great service at this place!

Katelyn H.
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Jordan C.
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Lyle S.
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Kelli G.
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Paul K.
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Liz P.
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Mauricio M.
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JOY K.
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It was awesome! Easy to pick up and drop off. Everything worked out great! Thank you! Joy

Rene B.
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Outstanding service! Thank you!!

Thomas V.
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Jared G.
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Jody S.
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I was charged twice for the same trailer!

David R.
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Tim D.
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Timothy D.
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dan H.
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Jane B.
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we had a tire situation that we noticed after we started to drive so we went back within about 20 minutes and they were able to fix this very quickly. I also appreciated the phone call confirming the pick up location 2 days ahead of time.

andrew T.
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Stacy B.
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June M.
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james T.
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BRAIN P.
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dawn C.
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Peter T.
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Ryan L.
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Steven K.
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Ann S.
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Robert T.
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The lights on the trailer did not work kept shorting the fuse. We were not able to drive at night therefore took us at least an extra day of travel. We had to buy lights to travel so that we did not get into an accident. Very poor trailer

Philip N.
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Customer did not leave a comment.

ZONA S.
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Gas at 3/4 tank. Dirty blankets and dead mouse. and Olivia sold us more. Returned blanked and credit not posted by manager Andy which mad check in over 30 minutes. Would Never reccomend Olivia to anyone

Chris P.
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Harley P.
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Elbert M.
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Was not called the day before to confirm the location to pickup. We assumed it was at our preferred pickup location and it was. Good service.

Christopher C.
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Great guys at grand true value rental. They have my local buisness from now on thankyou again!!

Mitch S.
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Customer did not leave a comment.

Steven K.
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Wouldn't help with reservation so did it myself

Grant F.
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Customer did not leave a comment.

Vicki T.
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Byron F.
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tracy C.
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Steven B.
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Cesar R.
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Holli R.
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Have truck ready when customer comes to pick it up

Blake K.
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Customer did not leave a comment.

Nicotie B.
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To provide a jack, i had to disconnect my van from the trailer because there was no room in the apartment complex. I had to find someone with a jack to help me get it reconnected again.

Imelda V.
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To put inside the truck some kind of tool so we can take down the heavy furniture or fridge,stove.

chad P.
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Very nice and polite.

dan H.
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Customer did not leave a comment.

ERIC A.
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Ellen S.
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Joel B.
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The gas tank should always be picked up full. Partial tanks are a racket to add fees down the line. You can't get an exact reading with the tiny gauge that's in the truck. You'll over or under fill at the other end costing you plenty.

Ashley N.
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Floyd S.
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No reviews have been submitted for this location.

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