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JOSEPH N
Customer Reviews for Grant Hills Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The agent was very informative about Uhaul & on what to do. I appreciate his kindness.
ALICIA MThe mileage printed on paperwork handed to me ipon rental stated.$099 per mile. I was charged $1.23. At 200 miles, that is a $46 overcharge. I would expect refund.
PETER HI was not able to seach this location when making my reservation. I had to call and speak to someone. I always use the app when making reservations however this location was not popping up when i seached on the app and this location was so convienent for us on our trip. Please fix this as we may need to use this location again.
NICHOLAS TThe u-haul web site is terrible to use for your agents. It has been bad for years. If you are in for the long game, please fix this.
STEVEN SVery understanding and accommodating to our situation
Natasha RIt would be nice if I didn’t have to clean 6 inches of snow off the vehicle myself while walking in 6 inches of snow all around it.
MARK SThis location is excellent for me, and I love the new owners. I am thrilled to have them in town.
Johnny AIt’s a hotel off the road. Hard to spot in the dark. I passed a U-Haul in Elizabeth, Il (the Galena location was 17 miles away on a winding road in the pitch black void!) and that location should have taken back a one-way rental. Stupid!
NICOLAS C