Location was fine for what is needed. I called the number on the contract when dropping off the trailer. I was told to go inside and tell them I was dropping it off. I went inside and found a clerk who didn’t know anything about dropping off a trailer. He called someone who wasn’t available so he left a message. He then told me to leave it on the side. I asked for him to sign stating that I dropped it off - he was more confused - by this time the phone rang and it was who he called. The caller and clerk had a conversation and I was put on speakerphone. I explained what I was trying to do - drop off the trailer - the caller said no signature was needed on the drop off side and would send me the drop off receipt. I asked how soon he said in a few minutes. I dropped the trailer - took several photos of the trailer next to an existing u-haul truck for my record of dropping it off. I was expecting someone to sign at the drop off location that the trailer was received a simple date and signature in the interim until formal receipt would’ve been sufficient.
DARIN M
Customer Reviews for Grant Mart Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Person in charge didn't know much about service..not her fault had told me to drop off on side of building...man getting gas helped me unhitch. Didn't even loom to see i left dollies in trailer..then you had the nerve to charge me for days that were suppose to be free because your drop off point was closed
DEBORAH KThere are far too many locations in Kankakee county for me to have had to gone 30 minutes out and back for this truck. And then to not have the materials I ordered. Every time I tried to get in contact with the staff who texted me, I got a random person who had no idea what was going on with my order.
Erin D