Customer Reviews for Grazzini's Upholstery
(U-Haul Neighborhood Dealer)

Rating:

5.0

Thank you

Rating:

4.0

Alwaya rent from here. Easy fast reliable.

Rating:

2.0

Reserving equipment in advance online was easy and straightforward. Why I would not use Uhaul again or refer to a friend is, 2 days before pick up, our pick up location was changed. Then, the day before pick up, it was changed again, even farther away from where we lived or needed the equipment. After we picked up the equipment and had it half loaded, we recieved a call and we're told we had to drop it off 50 miles from where we selected. Staff that we communicated to about this was inconsiderate and not helpful. We ultimately were forced to take the equipment 30 miles from where we lived and were our storage unit was. The staff, Kat and Jules, that helped us the following day were very understanding and helped resolve the issue quickly. A recommendation - make it abundantly clear, from the beginning that Uhaul will change the pick up and drop off location at will regardless of customer needs. I would not have booked with Uhaul had I known this up front.

Rating:

5.0

Great customer support. Helpful and friendly. Van was in great condition. Highly recommend.

Rating:

3.0

Parking was hard to find after dark.

Rating:

5.0

Easy process using the truck to go service. When returning truck person who received keys was friendly snd informative.

Rating:

5.0

Please make sure that when a customer orders a dolly that it is inside the truck.

Rating:

2.0

Haul changed my pickup location. 8am pickup and nobody was there even though I had said on reservation I did not want to do it electronically. When the app used my camera, the camera would not focus on my license. Took many tries to get something usable. (Without the app the camera worked fine but there was no way to upload the pic). Very frustrating.

Rating:

5.0

The uhaul online return process was a failure. Couldn’t get past the feedback page.

Rating:

2.0

Owner was late when I arrived to pick up UHaul. I called UHaul and talked to the person who said I will get 50 credit. While I was waiting to be transferred to the scheduling department, the owner showed up. The equipment was clean, however, truck was old. No cruise control.

Rating:

2.0

The UHAUL pickup system is terrible. My vehicle was given to me a 7/8ths of a tank despite being reported as a full tank to me. I couldn't upload any photos due to the glitchy system. Also, my reservation was moved 2 days before the pickup due to "overbooking", yet when I went to the original location they said that they had plenty of availability. This added twenty minutes to my already very long drive.

Rating:

3.0

Closed when I returned the truck.

Rating:

3.0

No personnel interaction. Did mobile drop off.

Rating:

2.0

There was no lock on the truck, as the pick up instructions said. Also did not like the virtual pick up, when we requested our truck to be picked up in person at the counter but U-Haul switched that for us unknowingly.

Rating:

5.0

Location is convenient for me. Vehicle was clean and ready to go. Can't think of any improvements now. Thank you!

Rating:

5.0

Wifi would have helped since there are a lot of pictures to upload and I didn't have much cell coverage. There may have been wifi but I didn't see a sign.

Rating:

5.0

Very helpful check-in with clarification to all of our questions. Even walked us outside to show us key drop. And, walked us to the uhaul truck to assist with proper placement of mirrors.

Rating:

5.0

Awesome experience and customer service. I highly recommend!

Rating:

5.0

The Gentleman who owns the location was quite kind and helpful.

Rating:

5.0

Perfectly great experience. Easy pick up, truck was great, easy drop off. No issues, super convenient, great proprietor.

Rating:

5.0

Everything was fantastic. The pickup location was prompt and professional. The person even walked me to the truck and helped ensure the mirrors were set and that I was comfortable & ready to leave.

Rating:

3.0

Did a nite drop off. Location difficult to find at nite

Rating:

2.0

Most of the issues were with the uhaul app and website not working, but when I called uhaul they said the business should have been open and it was not. There were no posted hours and it was closed at a late morning pickup and an early afternoon drop off both weekdays. If the app had worked they probably wouldn't have been needed, but since it didn't either time, there was no one there to assist.

Rating:

3.0

Not clear where to park. Closed early on weekday so couldn't get any direction. The app also wasn't working correctly so I wasn't sure after I checked it in, if it was checked in. All worked out in the end.

Rating:

5.0

Jerry was exceptionally helpful, I found the whole experience much easier than I expected and the giant truck so much less difficult to drive them than assumed.

Rating:

5.0

At first I was skeptical since it was my first experience through self service. However I find it so easy, fast , affordable and very accessible interms of location. I highly recommend to anyone who is looking for the service.

Rating:

4.0

Handled the transaction professionally. Efficiently addressed the details and had a good location for parking the vehicle.

Rating:

5.0

This UHaul facility was extremely helpful in helping me remove the tie-downs on my scooter prior to taking the scooter down the ramp and off the truck. The staff stood by to help me maneuver the scooter in the right direction to exit down the ramp. I highly recommend this facility for UHaul services.

Rating:

5.0

Very friendly and he called me to let me know the truck was out front and ready for pick up.

Rating:

3.0

Tell people that parking for returning trucks is available behind the building.

Rating:

5.0

Test your pickup and return website under conditions of low bandwidth. At 100Kbs, it is almost unusable.

Rating:

1.0

I was overcharged from the agreement we had. The gas wasn't full, and I ended up getting charged for it. I wouldn't recommend this to anyone.

Rating:

5.0

Can't think of anything.

Rating:

2.0

The interior was still dirty, it wasn't noticed until after I had already sent out the ok. It also wasn't ready for mobile pickup despite me putting in a reservation weeks in advance and it put my plans an hour late. It was a mess to use the app on my phone to get the driver registered.

Rating:

4.0

No issues with rental or rental process.

Rating:

1.0

Location was closed. Ambiguity on the place to park and the process to drop off as it was meant to be with on the counter. The drop off shifted from person to mobile.

Rating:

5.0

All perfect

Rating:

5.0

Location was great - very close to home. However, I found it difficult to realize that even though they were not open, I could still get the key. Further, I did not fully understand the directions to reach the key to the truck. Also, there was no dolly or pads that I had ordered when I made my reservation. Very disappointing!

Rating:

5.0

This was the easiest experience I've ever had renting anything in my whole life! Totally awesome idea using the app to unlock a box outside the business! Also, you had the truck out front, easy to find...so thank you so much! You even tried to give me extra time for free...wish it was applicable to my situation, but there it was none-the-less.

Rating:

5.0

Getting the truck in the back lot was a little tight but doable. Wasn’t sure if I could’ve left it parked out front or not since the message said “park on the lot”.

Rating:

5.0

Mr Grazini was very thorough and professional would highly recommend

Rating:

1.0

Overall experience was terrible! The only thing that went well was picking up the U-Haul with Jerry from your MountLake Terrace Location. He was super helpful but the problems started immediately after pick up. I have to pick up I received a call from another U-Haul location stating that I have been picked up the U-Haul given the time I had given although I had just picked it up from a different location. Once I explain to the customer service rep about me picking up the U-Haul ready and she began to argue with me about the fact that I didn’t pick it up and that I needed to pick it up at the location in Everett Washington and as she began to recite the contract that I had with her it was completely wrong and as soon as I try to correct her she kept interrupting me and wouldn’t let me speak on my behalf but the contract that I signed and paid for. The customer service rep continued to interrupt me as I tried to explain to her my situation to the point where I had to flat out stay quiet until she finished and let me talk. After attempting again to state my problem she didn’t put me on hold and came back saying that she had corrected the error. Everything was fine again until we delivered the U-Haul on January 19 and they’re delivering it received confirmation of it and then a day later I was charge $112 without my notification from my bank account about over mileage usage. The usage that I had on the U-Haul had a mild allowance of 510 I’ll be returned it using only 484 miles of the 510 so being confused why I was being charged for the over mileage I called the customer service number for U-Haul one of the ladies on the car looked at the contract and she said that they ate we indeed went over and I took pictures of the mileage before picking it up and after dropping it off and let her know that and she apologize she she help me quite a bit but she said that she couldn’t really confirm the refund and she had to connect me with some regional manager. Once I connected with the regional manager and explain my situation they to kept in a Repton me and saying that the contract is the contract and it says that we want to give them 210 mileage allowance and I was being charged 112 for over the miles that allegedly went over I took pictures of the contract that I signed and paid for given the mail Laois and I gave them evidence to the differences in the mileage from picking it up and dropping it off which was 480 for well under the 510 mile allowance. At the back-and-forth and sending picture evidence to the regional manager they initiated my refund I was super happy about that but super disappointing that the money was taken out without my permission. However even after the refund has been initiated I asked for a email confirmation about the refund it’s been five days and I still haven’t received any email confirmation. The regional manager gave me his personal cell phone number to send pictures of evidence of my contract and how we didn’t go over the 510 miles and so I kept messaging them for the email confirmation with no response. No I’m still waiting for the email confirmation for the refund and I still haven’t been refunded my money and been extremely disappointed in the service in your heart and would not recommend based off of my experience with you all.

Rating:

1.0

Significant fraud. Was charged an after hours service fee not told that this existed upon pickup. Was charged fraudulently for 5 gallons of gas even though I returned truck with the amount of gas I got it with. I only drove 26 miles (probably less). It appears that I'm being charged for the person who used the vehicle after me. I am filing a dispute with my credit card company

Rating:

4.0

I was really impressed by the Customer Service Representative on the phone, and the thoroughness and ease of the phone/mobile checkout process. Nice work!

Rating:

5.0

Your customer service online sucks. Too long waiting for someone to answer and when they did answer, they were not helpful If I did not need a truck for moving I would not used U-Haul. In the future I will look at other rentals

Rating:

5.0

We picked up on a Saturday morning. We had a difficult time with the website and getting the code to retrieve the key. The office wasn't opened for another hour or more, but the person that was there took the time to check us in even though the store was not opened yet. Excellent customer service! Thank you

Rating:

5.0

Easy pickup.

Rating:

4.0

The owner was nice enough to open up for to rent a truck on his day off. That’s incredible.

Rating:

5.0

Smallest, and best U-Haul I have ever rented from. The truck was immaculate and in good repair. The owner helped me get things done, when my smart phone ability wasn't up to expectations.

Rating:

5.0

This was the best Uhaul experience I have ever had. Friendly, quick, professional service and the vehicle was like new inside. Great experience!

Rating:

2.0

When returning the truck, gentleman very unfriendly and charged us $8.00 for gas. We put $10.00 of gas before returning the truck. Total trip of move was 15 miles.

Rating:

5.0

The service was fast and very friendly. Great customer service.