Excellent customer service at the pick up location
Michael S
Customer Reviews for Great Spaces 4 U
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very pleased.
Max JAlways friendly and helpful at this location
Dan PRichie is excellent. Many locations around here don't maintain their businesses well. They have signs up, but no one's home! Richie's the opposite. He got us exactly what we needed, and was forthright and efficient in doing so. We will be returning next week to finish our storage project. I would only suggest it's somehow made better known to area locals that this location is actively operating, so that other customers can experience his great service.
shane tThe roof leaked and ruined coach and chair.
arthur jEverything was great
Khalen HCUSTOMER SERVICE EXCELLENT * CONDITION OF EQUIPMENT EXCELLENT * EASE OF PROCESS*
monica lWe were in a desperate situation and they went out of their way to help us and the rates were totally reasonable I would definitely use them again!
linda fThe guy we dealt with was the nicest. He explained everything we needed to do and made sure we knew how to drop the uhaul back off when we were done.
Stephanie TGreat experience
Marilyn BExcellent service! Highly recommend
chris dDownloaded app for after hours checkout. Still took an hr. Better if in person had more available hours in the morning.
KYLE ARicky was a great Uhaul agent. Friendly and accommodating. Unfortunately, the first truck we picked up had a broken door and would not open. Fortunately, the apartment was only 2 miles away and they exchanged it immediately. Renting a large truck was much better than renting the trailer which we’d done in the past. Overall great moving experience. Thank you Uhaul of Herrin Illinois and to Ricky who was super helpful.
Lisa KOne of the best rental experiences I have had in a long time. The gentleman who helped me was awesome.
timothy sAll owner and support staff were very helpful
Dan PI.did not see the inside. The staff met me outside and helped direct me to the parking area. He was very nice and helpful.
Michelle SGreat service! He came in early on a Saturday to help me out with a motorcycle trailer. Will use again for sure if needed.
Jack YDroppoff parking was not clearly marked for after hours dropoff. Similarly key drop box was difficult to find
Claudius RNo problems. Very happy with the process. Pleasant and professional guy to deal with .
robert aIf customer is picking up key from the lockbox. Need to make sure the customer knows that there is a process that takes awhile. You just don't log in and get your code. Our pickup time was 7 and got there just before 7. It took us almost the whole 30 min. to enter all the info. needed to get our access code and almost went past the time allotted to be able to retrieve the truck key. Make sure to tell the customer you will need to enter all your information and inspection of the truck etc. which takes a little while to do. Now that I know I will be better prepared if we rent and pick up the key this way. Other than that, it was great.
Alexis WFriendly knowledgeable representative
Mike BWe had to keep the truck two days longer than originally planned. The staff was professional and reassuring that this would not be a problem. Definitely would use them again.
Charles pHe was very nice and answered any questions I had.
Rebecca BVery clean truck and great customer service!!
chris dExcellent customer service.. Charles went above and beyond to help me get through the rental process!! Very professional.. Highly recommend 👍👍👍
Linda GNice clean. Fast just the way I like them in and out
RUSSELL LRichie was great to deal with! Would definitely recommend!!
Lisa KFuel truck prior to rental
Michael HOutstanding service. I am a Van Line driver needing a truck to transfer household goods to an apartment, these folks were more than helpful. Thanks
david kEasy, fast, and friendly service for our rental. Thank you.
Stephen GI think the truck was rented out to me just after it came in so the inside wasn’t cleaned yet.
gerald fAC didn't work - only blew hot air but overall a decent experience.
Terry CThe man I dealt with was fantastic.
SCOTT HEverything went very smoothly no complaints
Joe ROnly thing i would suggest is keep a consistent pricing. online it said if i went over my allowed mileage the price per mile would be 40 cents a mile. My actual receipt show $1.20 for each mile so my total was quite a bit more than i expected. also before renting i didn’t know i had to refill the truck myself, so that expense wasn’t planned for. all in all the experience was alright.
Nicholas CBest service and one the most likeable dealers I have ever dealt with. Two thumbs up!!
Grant MThe gentleman that works at this location is always super friendly and helpful!!
Susan CWas the best service EVER!!
Kamille Hall was great
Carl GWonderful experiance! The gentleman that worked there was a great help and made our day great!
Rebecca WPut up a sign where to park truck.
Stuart AVehicle had a bad shake at certain speeds. Very uncomfortable to ride in when it’s happening. We did tell the agent at the store.
Jerry HWhen we were forced by a change in plans to convert a one way trip to a 3 day local rental, we were gladly refunded the difference with no questions asked
John BExcellent customer service from this location.
Tristan JStore was closed when I returned my tow dolly, so there was no interaction with the business.
Marcia DEven though my reservation got moved to another location a few days before my rental date it’s still ended up OK and we were able to get the move done so all is well
Robert VHad great service and my truck was clean and ran great
Larry BMy experience was great. The man I I dealt with was very helpful and accommodating. The truck was very clean and fresh smelling. Will gladly return to do business again in the future.
Lillian WThe U-Haul I rented was disgusting. I took a video, it was filthy, smelled of smoke, had cigaret butts in the ashtray, dog hair on the seat, and the steering wheel was sticky. I called and complained, but wasn't offered any kind of remedy.
Karen BGreat service! Would recommend to all my friends and family
Ronald PThanks for having things ready on time
timothy rThey took out double the payment and has not returned it
Tracy BClean equipment and great service
Toby CThis location provided a quick and clean process with the equipment I needed when I needed it.
Lindy C