Pick up location was changed to a remote locaiton without sufficient notice and required two trips to a different location to get furniture pads and mattress covers which were not in the truck. Pickup instructions were not clear and required almost an hour to complete.
William C
Customer Reviews for Green Dog Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I ordered an appliance dolly, however I never received it. The uhual location was supposed to be open from 9am-6pm and there wasn’t anyone there. We spent 1 hour on the phone with costumer service trying to locate the key. Overall terrible experience and I will not book with them again.
MC SMake sure you’re not over charging for the miles
Jamil Tdriveway was marked with numerous very large holes and it was difficult maneuvering the vehicles.
DENICE EThe truck had almost not gas (below empty) and I returned it with even more gas and I still got charged >$70 for gas???
Jesus SI think a nice sitting area should be added. For someone who has to wait.
Millicent W