Customer Reviews for Green Ridge Self Storage
(U-Haul Neighborhood Dealer)

411 reviews

521 Green Ridge St   Scranton, PA 18509
(Next to railroad underpass on Green Ridge St)

(570) 342-2965

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(570) 342-2965

521 Green Ridge St
Scranton, PA 18509
(Next to railroad underpass on Green Ridge St)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bonita C. 
Rating:
5.0

Customer did not leave a comment.

Jared M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
3.0

GENE ..the front desk guy ...was the most pleasant and experienced guy i have ever encountered with ,,in all my years of renting vehicles... BIG KUDOS to him.. i will definatly be renting from him again... in the near future

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Owner of this location went out of his way to make sure things were ready and available to me when it was need. Definitely recommend using him when ever needed.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Great Customer service!

Richard G. 
Rating:
4.0

Customer did not leave a comment.

Andrea M. 
Rating:
5.0

Everything went great very friendly and easy going owner..

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Jeffery D. 
Rating:
4.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Gene was very helpful. He answered my questions about a future rental, was very professional and helpful.

Judith Z. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Steven A. 
Rating:
2.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Kristen G. 
Rating:
5.0

The attendant ( Gene) was very helpful, prompt and a credit to the company! Uhaul has a very good employee with Gene, good employees like him are hard to find.

Herbert F. 
Rating:
5.0

Computer was intermittent. Took extra 5+ min (to process my previously entered advance registration)

Scott L. 
Rating:
5.0

Gene was terrific

Harry W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

always a great place! will always return and recommend to anyone

Whitney K. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Jean was very friendly and knowledgeable help me understand the tow dolly better one out of his way to go is going

Ronald F. 
Rating:
5.0

u-hall was great! thank you

Whitney K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer N. 
Rating:
5.0

Gene was fantastic so helpful will always use green ridge self storage because of him!😊

Kayla S. 
Rating:
4.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer service rep was great, went above and beyond despite a power outage!! Thank you

Monty L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Easy pick up

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Thaddeus T. 
Rating:
3.0

Customer did not leave a comment.

Rebekah C. 
Rating:
5.0

Customer did not leave a comment.

Vanessa D. 
Rating:
5.0

Great experience, Gene was great to work with! Steve Arling

Steven A. 
Rating:
4.0

Customer did not leave a comment.

Marcus T. 
Rating:
5.0

Customer did not leave a comment.

Carole T. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Always courteous and precise!!

Daniel S. 
Rating:
3.0

Advise people they will need additional contacts or other ID when you arrive to rent the truck.

Ron Z. 
Rating:
5.0

Nothing! A perfect experience. Gene made sure all my questions were answered and gave invaluable advice and help. I will recommend this location to everyone I know!

John Z. 
Rating:
3.0

Customer did not leave a comment.

Darin F. 
Rating:
5.0

Gene was very helpful and polite helping with trailer hook up.would use this location again .Don

Donald S. 
Rating:
5.0

The owner/manager is always timely and good mannered when speaking to him.

Kyle W. 
Rating:
4.0

Gene, the rep at the rental location was very helpful and easily accessible.

Nicole B. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

The customer service went above and beyond my expectations. I would recommend to anyone.

George A. 
Rating:
5.0

Both of the employees that helped me were super nice and respectful they do their job right

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
3.0

Customer did not leave a comment.

Robert U. 
Rating:
4.0

Customer did not leave a comment.

Brian N. 
Rating:
5.0

Customer did not leave a comment.

Leah I. 
Rating:
5.0

I have used this location before and have always been very happy. I will recommend this location to all my friends. They are very nice and helpful.

Bernadette W. 
Rating:
3.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Shawn S. 
Rating:
5.0

Service was friendly and helpful.

Daniel P. 
Rating:
4.0

Customer did not leave a comment.

Nicole W. 
Rating:
3.0

Gene was cordial and helpful. A good personal experience. I only wish I was able to use the 24/7 checkin process before the location opened at 0830

Antony D. 
Rating:
5.0

I have to say each time I have rented a truck and now a storage unit - I have always received fantastic service. Gene is not only friendly but extremely professional and personable. I continue to bring my business to this location because I know I will always receive top notch customer service from Gene.

Leah I. 
Rating:
5.0

Customer did not leave a comment.

Noe G. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Minhee K. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel D. 
Rating:
5.0

the best u haul vendor in the whole wide world. I have dealt with many. these guys are the best.

Christopher E. 
Rating:
5.0

Gene is a great guy always kind and considerate thanks Gene

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

There was not always someone at the office, although a cell phone was given once you made a reservation at this location in person. However, the sign on the door gives the switchboard number to contact if there is no one available, and it did not seem as though messages were getting relayed to person at this location in a timely manner. I called twice and got the switchboard, who said they would notify the local office and have someone get back to me. However, that never happened. Therefore, I went to the Green Ridge location and the gentleman working said he never got the messages on his phone. But, when he looked on his computer, they were in his email. I would recommend the gentleman's cell number be put on the door, not the switchboard number.

Lisa W. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Jose N. 
Rating:
5.0

N/a

Fredrick T. 
Rating:
5.0

Great service! I really liked the way he had the truck running and showed me to “tow” button to make the truck drive better ( I was not towing ).

Dane G. 
Rating:
5.0

I think that guy that handled the phone was Keith. He was great! Helpful, considerate and friendly. Makes doing business there a pleasure.

Gregory K. 
Rating:
5.0

There's was no one there when I returned . They said if no one is here drop key in box. Other than that everything went great . 100%

Daniel R. 
Rating:
3.0

Customer did not leave a comment.

Gerald M. 
Rating:
5.0

This location is great. main office moved me to downtown but it was fixed fast.. will use again.

jeff V. 
Rating:
5.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Nothing Service was excellent

Donald S. 
Rating:
5.0

This is a compliment. The person who helped us was great. I will always go to the Green Ridge St

Diane R. 
Rating:
5.0

Customer did not leave a comment.

zakaria A. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Robin C. 
Rating:
5.0

Customer did not leave a comment.

Alexander H. 
Rating:
5.0

Customer did not leave a comment.

Tori S. 
Rating:
5.0

The owner was very accommodating!

Timothy H. 
Rating:
4.0

Customer did not leave a comment.

Bill F. 
Rating:
5.0

Excellent service. Gene was there at 7:00 a.m., even though they don't officially open until 8:30. He had us on our way quickly. Could not have been a better rental pick up experience. Only problem was that the air conditioner stopped working when we crossed the Florida border.

randal M. 
Rating:
5.0

I haven't had a problem to say it needs changing..

Michael S. 
Rating:
5.0

Everything was absolutely wonderful, I needed to rent a uhaul for picking up our girl scout troops cookie order and Gene was just an absolute sweetheart the entire time! He even had the truck running and warming up when we got there!! Thank you so much for such wonderful service!! I will definitely be recommending you to friends or family if they need any truck rental or storage space.

David B. 
Rating:
5.0

Customer did not leave a comment.

Erica R. 
Rating:
5.0

Scott at uhaul in dalton pa took the time to find the location that had what I needed. Gene at uhaul on green ridge st. In Scranton also provides great service. Friendly people, thank you

william L. 
Rating:
5.0

n/a - the experience was perfect - Gene was very accommodating to the request.

Catherine L. 
Rating:
5.0

everything was excellent from the time I made the phone call to the pick up to the quality of the equipment I would recommend anybody going back down there very opposite of the railroad avenue location in Scranton PA which I have used in the past I refuse to go back there

DAVE R. 
Rating:
5.0

Excellent....

chuck S. 
No reviews have been submitted for this location.

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