The absolute best service I have ever had the pleasure to be a part of. Ian went far beyond what was expected. If I owned a company Ian would be the guy to manage my staff. Thank you Ian for all you do. Doug B. from Oklahoma.
doug b
Customer Reviews for Greenbrier U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young man at the counter, (Ian) was very helpful, courteous and professional. A+ Experience! Thank you. Mike G
MICHAEL GGreat service and reliable.equipment that was clean and ready to go ! The staff was professional and answered any questions I had. Thanks and if I need a U haul I know where to go .
VERNON RFast & friendly service.
GEORGE SAfter hours drop off. I called to confirm with the location and the contact was very helpful with instructions on how to return vehicle with no one present for interaction.
GREGORY NCopper and Ian were great.
KAREN DGreat characters, two young men, extremely polite, friendly and professional.
matthew jThe only issue I had was not with the staff but with the uhaul truck that was rented out to us, the truck had some maintenance issues and I don't think the staff was aware of it until we brought it up to their attention about what the truck was doing. The staff did apologize for our experience with the truck as it was our first time renting a uhaul ever. They did work some things out with us and assured us they were going to get the issues with the truck assessed and fixed to not cause problems for future customers.
MARCI TOutstanding
THOMAS WMy complaint isn’t with the Greenbrier location, but the Conway location. I reserved a 15’ truck a few days prior to my move date. When I went to pick up the truck the morning of I was informed my truck wasn’t available because the previous customer failed to bring it back the night before. So rather than make arrangements to meet my reservation or inform me that morning of the issue, I was told the closest available was in Greenbrier. Since I didn’t have a better option I agreed to pick up the truck at other location. Not only did I not receive an apology or compensation for their mistake, I had to pay for the additional mileage. I will not be using this service again.
MATT KJust too little for large trucks
JAMES TThe fellow was very knowledgeable about all the u-hauls and trailers. He founds us what we needed. He did all the work picking it up and returning the u-haul. If needed it again we would definitely use this u-haul place again.
DAIL JI had to give a $75 deposit because I used my Cash app card . Your system had it flagged as a prepaid card which it is not. I still haven’t received the deposit back yet. The vendor was great but as usual corporate made the experience lesser.
DAVID BGrant Allen was great!! Efficient, quick, knowledgeable. Thank you.
JAMES DSpencer came out to meet us when we pulled in the parking lot. He was helpful and treated us respectfully taking into consideration our age. He offered to print out the contract receipt to put our minds at ease that the contract was closed. Thankfully, the truck was checked while we there because we had left sunglasses in the cab. The location was very clean and organized. It's probably the best U-Haul facility we have been to you over the years.
BARRY SThe staff was very kind and thorough!
Kent LIts fine…😊
MINNIE FGreat customer service! Smooth and easy
BRANDON SAll the employees were helpful and very courteous
FRANCIS HThe drive/parking lot was a little tight for picking up a trailer, especially if there are more than a couple of other customer vehicles in the lot. The after-hours return feature of the website would not load to let me check the trailer back in when I dropped it off.
DALLAS TIan also did a great job.
EDWARD ZGreat service
Eric SThe fact that i rented it for 2 days and returned it after 24 hours and still got charged for 2 days is pretty crappy. Next time i will just borrow a trailer or pay a moving company, because its the same price.
Jessica GThe app was not very user friendly for me to extend my rental. I had to call in and wait on hold to do this. Otherwise, the truck and trailer were both easy to get and return. Thank you.
L. MReese at this location was perfect. I wish all experiences I have as a consumer were like this.
Chris WNot if using the app- it is not user friendly and could not ever get it to go through. Was a very large hassle
Mark BVery friendly young man was very helpful.
Kevin DTerrible experience I will never use U-Haul again
Zachary DCustomer service was good.
Mathew FDon’t change a thing
Mark KLoved this location. They were very helpfull with hooking up the trailer that I needed. I dropped one off and mentiond that I needed a different one for a few days later and they made sure that they were going to have one for the timeframe that I need it in. I would definitely use them again. They were very convienant with their location directly on the highway that made for easy in and easy out
Hunter JThe gentleman who helped at the front was very helpful. I would certainly recommend this location
Sam BGreat people...took time out for me
Joseph MThe mobile check in is absurd and really should not be offered. It took me 45 minutes to check in via the UHAUL app and then at mobile check out, the app would not accept upload photos of the odometer and fuel tank. I have been recommending to people NOT to use the mobile check in option if thinking of renting an UHAUL.
Nathaniel SGreat guys to work with
James BProfessional staff and friendly knowledgeable of there there products
Daniel SThe folks at Greenbrier were very friendly and very helpful, will definitely use them again!!
FLOYD HGreat customer service in Greenbrier, AR
Jamie CThe return process is unnecessarily difficult on the website. It would not accept my location and I had to call customer service to do what should have been a simple process.
John RAbsolutely would recommend! The onsite personnel was friendly and made the drop off easy!
Lewis JIt was hard to put in gear
Judith FCalled today no one returned my call , also was told I could drop off on Sunday all that was said and get 20.00 late fee or some crap and I rent here offen.
Todd KThey give me wrong information And now I have problem With the retun
Emanuel DI had a car hauler reserved at the 2850 Prince St location in Conway Arkansas, the person that helped us there was great but after we got the trailer hooked up the lights on the trailer did not work. He found us another trailer at the Greenbrier location (41 North Broad St) 15 miles away. We picked up the trailer and drove back to Conway and loaded the car to be towed on the trailer and discovered the straps that go over the front tires were worn away. The ends of the straps were worn away so much that they would not reach the ratchets. I had brought my straps, so I cut one in half and looped it to the end of the existing straps and made it work. Your Maintenace of the equipment is terrible, accidents waiting to happen! Both of these trailers needs to be repaired before they are rented out again. NO lights on a trailer??? I did take photos of the short straps on the second trailer 207450 MD.
PHIL LMaybe offer pickup truck rentalls
Robbie bPerfect in and out. The staff at my pick up location made this an enjoyable experience.
ED SIt was spot on, no changes necessary.
Frank DCURTIOUS AND FRIENDLY GREAT EXPERIENCE
scott sEverything went great
Terry JVery professional. Explained everything.
Cindy MNo issues with dropping off the truck. The attendant was very helpful and friendly.
Jim BOverall experience was great. I really appreciated the young man at the front desk going above and beyond. My driver’s license wouldn’t scan and I had been putting it off forever because i hate taking pictures but it was long overdue.
Alyson SOnly rent for days you a sure you will use it. I rented for 3, returned in 2, got charged for 3.
TRAVIS NNo improvements needed!
Melanie HWorkers are rude…and not on time.
KEVIN GProcess was quick and easy. Marcus was extremely helpful!
Susan HQuick in and out, friendly and helpful personnel.
Samuel HIdk where to begin.. I was completely misquoted for starters. I had to go to multiple locations to acquire the truck and trailer. Ever chain of canned has epically failed, other than Victor; who was the only competent employee I dealt with. I was way overcharged and completely neglected by multiple chains in the command. To say I’m insulted, would be a gross understatement. I will do whatever in my capabilities to refer business elsewhere based on the callousness I’ve received. Victor was very polite and capable, and should get a raise.
Anthony CTrailer was not ready way out in back of location stuck in the mud had to assist worker with my 4 wheel drive to get out of water in mud went in the day before and was told they would have it ready not my duty to lock my truck in 4 wheel drive and get trail out of mud very poor service and I do rent from this location often.
Todd KBe more accurate on rather or not the equipment is available at said location. The manager of the location that I used had to delay things a bit in order to go get the equipment that I had reserved. Yet, things ended up good as far as the actual time I needed the equipment for. No extra accomidations needed by me!
Jeremy RVery helpful even in pouring rain!
BILL F